Get a small business phone number

Does your small business need a phone number? Whether it's for a new location or setting up a new employee, you can get a number by signing up for any of Dialpad's affordable plans. You can:

  • Get a virtual local number in minutes

  • Port over phone numbers if you need to

  • Make phone calls, have video meetings, and send SMS/MMS + instant messages from a single app

Screenshot of Dialpads number porting feature

What is a small business phone number?

It's pretty much just as the name suggests: it's basically a phone number that a company uses to call and receive incoming calls from customers, prospects, and any other people on a regular basis. Strictly speaking, there's no difference between a regular phone number and a "small business phone number"—it's not like there's a different number of digits or anything.

You can sometimes get a business number for free when you sign up with a PBX or business VoIP phone system provider. How it usually works is you sign up for a monthly or annual plan, and they'll give you a dedicated business phone line as part of the package.

With a good, modern service provider, you should be able to make calls and send texts using this business number on not only your desk phone, but also your personal cell phone and even computer (usually through a desktop or mobile app, which your provider should also provide).

Why get a small business phone number from Dialpad?

With so many business VoIP providers, it’s easy to get swept up in the options available. But Dialpad’s AI-powered collaboration platform comes with not just a small business phone service, but also...

Quick and easy setup

Most small business owners don't have the luxury of big IT teams that can manage a complicated phone system. With Dialpad, you don't have to worry about that. You can easily manage business numbers, add or remove users, manage other add-ons, and more, right from your online account.

Screenshot of managing phone numbers in Dialpad

Industry-leading AI

Not only can Dialpad Ai transcribe your calls in real time, it can also summarize your meetings in a concise recap that gets sent to attendees after the call.

Mobile screenshot of Dialpad Ai Recaps generating a call summary and action items

Truly unified communications

Dialpad isn't just a small business phone number service, or even just a phone system. It's a robust platform that gives you phone calls, SMS/MMS text messaging, video conferencing, and more—all in one intuitive app that works across PC, Mac, iPhone, and Android.

Screenshot of Dialpads group messaging feature

Excellent call quality

With a unique dual-cloud architecture and worldwide data centers, Dialpad is designed to give you crisp, clear phone calls around the world.

Global Voice Network single card

Robust customer support

With Dialpad, you get 24/5 web and chat support on the $15/month Standard plan, and full-on 24/7 web, chat, and phone support on the $25/month Pro plan. Not only that, there’s a detailed and thorough online Help Center where you can find answers to common questions, whenever you want.

Screenshot of Dialpads help center

Call forwarding

Never miss a call or make callers wait in long queues again with Dialpad’s call forwarding and call transfer features. You can choose up to five call forwarding numbers—send calls to your colleagues, your personal cell phone, another landline, whatever you want.

Screenshot of adding a desk phone or a forwarding phone number in Dialpad
👉 Fun fact:

Dialpad also has some pretty delightful custom hold music. (You can even Rickroll your online meeting attendees if you want.)

Need a small business phone number?

With Dialpad's affordable and customizable pricing plans, you can get an AI-powered collaboration platform that includes a local number for free. Sign up for a 14-day free trial to try it out or, take a self-guided interactive tour to play with the app first!

Sign up for free

Simple call routing

Dialpad comes with virtual receptionist and auto attendant features, which means your callers can automatically route themselves to the right people without your staff lifting a finger. Plus, you can change the call routing options yourself in minutes, right from—you guessed it—your online dashboard.

Screenshot of selecting where the call will be sent in Dialpad

Unlimited call recording

With Dialpad, you can easily record phone calls with just a tap or click. You can set up automatic recording to make things easier, or if you want to be extra careful with compliance, you can manually turn recording on and off.

Screenshot of Dialpads call recordings

Integrations with your favorite apps

From HubSpot to Salesforce to Microsoft 365 or Google Workspace, Dialpad integrates with a wide range of business apps to automatically log phone calls and activities, let you make phone calls from right inside your CRM, and more! (Or build, your own custom integrations with Dialpad's API.)


Flip your calls

Not only does Dialpad work across desktop and mobile devices, it also has a useful call flip feature that lets you flip a call from your computer to your cell phone (or vice versa) without interrupting or dropping the call. Need to step away from your desk? No problem. Just flip it.

Screenshot of Dialpads call flip feature

Visual voicemail

Sometimes, you just don't have time to listen to all your voicemail messages. (Like when you're stuck in back-to-back meetings.) In these situations, Dialpad's visual voicemail feature transcribes your messages so that you can read them quickly instead of having to listen to them—much faster, and much more convenient.


Customizable caller ID

Who wants to carry around two phones all the time? When you make business calls or send texts on Dialpad's app, you can choose which caller ID you want to display. This way, you can shield your personal phone number, even when you're using your personal cell phone for work.

Screenshot of blocking a called ID in Dialpad

A note: Different types of small business phone numbers to choose from

There are different options of small business phone numbers to choose from, each with slightly different use cases. Each type can receive incoming calls from customers—the main difference is in what they charge, to whom, and what the business phone number looks like.

Local numbers

The most common type of business number is the typical local number. To reach customers in your area, using a local phone number reduces the cost of calls to your standard local call rate. Within Dialpad’s phone plans, a new local number is provided for free with the area code of your choosing, and you get free unlimited calls in your country, the US, and Canada.

Similarly, for businesses across multiple locations, having local numbers for each office or site expands your reach affordably.

Toll-free or 1-800 numbers

To make it easy and free for your customers to get in touch with your sales, customer support or general team, you could use toll-free numbers, which charge the business or person being called instead of the person making the call (in this case, your customer or prospect). Known as a 1-800 number in the US, these numbers begin with a toll-free code (like 1-800 or 1-888) and provide free phone calls for callers.

Vanity numbers

Also generally using the toll-free prefix, vanity numbers are usually spelled out with letters (corresponding with numbers on the number pad), making them more memorable and ideal for advertising. Vanity numbers tend to be more expensive, but they are more easily recalled by customers.

These tend to include words that link to the business or the business name, emphasizing your number in marketing campaigns, like 1-800-FLOWERS. These can also be made up entirely of numbers in a recognizable pattern or sequence, like 1-888-520-2020.

International numbers

If you’re growing your small business worldwide, then you probably need an international number. This allows calls to be made to and from your number from anywhere in the world at a standard rate. If you’re regularly taking and making long-distance calls, an international number could save money for both you, your customers, and your suppliers.

📚 Further reading:

See how BNAmericas uses Dialpad to get US numbers, Mexico numbers, Brazilian numbers, and Chilean numbers as part of their sales calling strategy.

Set up your small business phone number in minutes

Setting up a new business number shouldn’t be hard. And it shouldn’t take days or weeks.

Whether you’re hiring new employees or needing more phone numbers for your sales or customer support team, you can get set up with business phone numbers in minutes with Dialpad.

Even the cheapest Dialpad Ai Voice phone plan comes with unlimited calling in your country, the US, and Canada—not to mention a local number included!

Get more than just a business number

Dialpad gives you a versatile collaboration solution with a built-in VoIP phone system, SMS/MMS + instant messaging, video conferencing, and more—all at a low price. Sign up for a 14-day free trial to try it out now! It takes just a few minutes and you’ll be set up with a virtual phone number too.

FAQs about small business phone numbers