Phone extension header UK
set up in minutes

Get a small business phone number

Does your small business need a phone number? Whether it's for a new location or setting up a new employee, you can get a number by signing up for any of Dialpad's affordable unified communications plans. See how easy it is with Dialpad:

  • Get a virtual local number in minutes
  • Port over phone numbers if you need to
  • Make phone calls, have video meetings, and send SMS/MMS + instant messages

What is a small business phone number?

It's pretty much just as the name suggests: it's basically a phone number that a company uses to call and receive incoming calls from customers, prospects, and any other people on a regular basis. Strictly speaking, there's no difference between a regular phone number and a "small business phone number"—it's not like there's a different number of digits or anything.

You can sometimes get a business number for free when you sign up with a PBX or business VoIP phone system provider. How it usually works is you sign up for a monthly or annual plan, and they'll give you a dedicated business phone line as part of the package.

With a good, modern service provider, you should be able to make calls and send texts using this business number on not only your desk phone, but also your personal cell phone and even computer (usually through a desktop or mobile app, which your provider should also provide).

Different types of small business phone numbers to choose from

There are different options of small business phone numbers to choose from, each with slightly different use cases. Each type can receive incoming calls from customers—the main difference is in what they charge, to whom, and what the business phone number looks like.

Local numbers

The most common type of business number is the typical local number. To reach customers in your area, using a local phone number reduces the cost of calls to your standard local call rate. Within Dialpad’s phone plans, a new local number is provided for free with the area code of your choosing, and you get free unlimited calls in your country, the US, and Canada.

Similarly, for businesses across multiple locations, having local numbers for each office or site expands your reach affordably.

Toll-free or 1-800 numbers

To make it easy and free for your customers to get in touch with your sales, customer support or general team, you could use toll-free numbers, which charge the business or person being called instead of the person making the call (in this case, your customer or prospect). Known as a 1-800 number in the US, these numbers begin with a toll-free code (like 1-800 or 1-888) and provide free phone calls for callers.

Vanity numbers

Also generally using the toll-free prefix, vanity numbers are usually spelled out with letters (corresponding with numbers on the number pad), making them more memorable and ideal for advertising. Vanity numbers tend to be more expensive, but they are more easily recalled by customers.

These tend to include words that link to the business or the business name, emphasizing your number in marketing campaigns, like 1-800-FLOWERS. These can also be made up entirely of numbers in a recognizable pattern or sequence, like 1-888-520-2020.

International numbers

If you’re growing your small business worldwide, then you probably need an international number. This allows calls to be made to and from your number from anywhere in the world at a standard rate. If you’re regularly taking and making long-distance calls, an international number could save money for both you, your customers, and your suppliers.

📚 FURTHER READING:

See how BNAmericas uses Dialpad to get US numbers, Mexico numbers, Brazilian numbers, and Chilean numbers as part of their sales calling strategy.

Why get a small business phone number from Dialpad?

With so many business VoIP providers, it’s easy to get swept up in the options available. But Dialpad’s AI-powered collaboration platform comes with not just a small business phone service, but also...

New number setup single item card UK

Quick and easy setup

Most small business owners don't have the luxury of big IT teams that can manage a complicated phone system. With Dialpad, you don't have to worry about that. You can easily manage business numbers, add or remove users, manage other add-ons, and more, right from your online account.

👉 Fun fact:

Dialpad also has some pretty delightful custom hold music. (You can even Rickroll your online meeting attendees if you want.)

Need a small business phone number?

With Dialpad's affordable and customisable pricing plans, you can get a robust unified communications platform that includes a local number for free. Sign up for a 14-day free trial to try it out or, take a self-guided interactive tour of the app first!

Call Routing Options Single Item Card v2

Simple call routing

Dialpad comes with virtual receptionist and auto attendant features, which means your callers can automatically route themselves to the right people without your staff lifting a finger. Plus, you can change the call routing options yourself in minutes, right from—you guessed it—your online dashboard.

A note: Different types of small business phone numbers to choose from

There are different options of small business phone numbers to choose from, each with slightly different use cases. Each type can receive incoming calls from customers—the main difference is in what they charge, to whom, and what the business phone number looks like.

Local numbers

The most common type of business number is the typical local number. To reach customers in your area, using a local phone number reduces the cost of calls to your standard local call rate. Within Dialpad’s phone plans, a new local number is provided for free with the area code of your choosing, and you get free unlimited calls in the UK, the US, and Canada.

Similarly, for businesses across multiple locations, having local numbers for each office or site expands your reach affordably.

Freephone or 1-800 numbers

To make it easy and free for your customers to get in touch with your sales, customer support or general team, you could use toll-free numbers, which charge the business or person being called instead of the person making the call (in this case, your customer or prospect).

Vanity numbers

Also generally using the toll-free prefix, vanity numbers are usually spelled out with letters (corresponding with numbers on the number pad), making them more memorable and ideal for advertising. Vanity numbers tend to be more expensive, but they are more easily recalled by customers.

These tend to include words that link to the business or the business name, emphasising your number in marketing campaigns, like 1-800-FLOWERS. These can also be made up entirely of numbers in a recognisable pattern or sequence, like 1-888-520-2020.

International numbers

If you’re growing your small business worldwide, then you probably need an international number. This allows calls to be made to and from your number from anywhere in the world at a standard rate. If you’re regularly taking and making long-distance calls, an international number could save money for both you, your customers, and your suppliers.

📚 Further reading:

See how BNAmericas uses Dialpad to get US numbers, Mexico numbers, Brazilian numbers, and Chilean numbers as part of their sales calling strategy.

Set up your small business phone number in minutes

Setting up a new business number shouldn’t be hard. And it shouldn’t take days or weeks.

Whether you’re hiring new employees or needing more phone numbers for your sales or customer support team, you can get set up with business phone numbers in minutes with Dialpad.

Even the cheapest Dialpad Ai Voice phone plan comes with unlimited calling in the UK, the US, and Canada—not to mention a local number included!

Get more than just a business number

Dialpad gives you a versatile unified communications platform with a built-in VoIP phone system, SMS/MMS + instant messaging, video conferencing, and more—all at a low price. Sign up for a 14-day free trial to try it out now! It takes just a few minutes and you’ll be set up with a virtual phone number too.

FAQs about small business phone numbers

How do I get a small business phone number?

It's pretty easy, in most cases. Some folks will buy a business number just on its own (like you can do with very basic services like Grasshopper), but it's not usually the most convenient way. With many business VoIP or UCaaS providers, you can just sign up for the business phone system or unified communications software, and you'll be able to pick a local number or port over your existing numbers that are currently linked to your traditional phone system.

With Dialpad, for example, not only do you get unlimited inbound and outbound calls in the UK, the US, and Canada with any Ai Voice plan, but you also have the option of buying a vanity number or toll-free number—all conveniently online. From that same dashboard, you and your admins can manage your team phone numbers and lines, and add or remove users too.

Can I keep my old business phone number with Dialpad? 

How does porting a business number work?

How do I set up a business phone system?

How do I transition from my old phone system to Dialpad?

Can I get all types of small business phone numbers with Dialpad?

Can I get a personalised small business phone number with Dialpad?

How can I use Dialpad's call recording feature on my business calls?

With Dialpad, where can I access the business phone system from?

Are my VoIP calls secure with Dialpad?