Get a small business phone number

Yep! In most cases, we can port your old business number over to Dialpad without interrupting your service. You can then assign these within your new phone system to individuals or as your main business number. Just submit a request to port one or multiple business numbers and Dialpad will take care of the rest.

With Dialpad, you can port an existing number so that your business can keep the phone numbers that your customers and prospects are used to. The thing to remember with porting is that your current VoIP or phone number provider has to first release the number for us to be able to complete the port. If everything goes smoothly and they don't hold up the porting process, our team can help you port numbers with no downtime.

To port a number into Dialpad, you'll need to provide some account information, including the account owner’s name and address and the numbers you want to port. When porting a mobile number, there may be additional information, such as your account number and PIN, needed to complete the transfer of your number to the new network.

Once you have your small business phone number, you can continue setting up your phone system. Typically, one of the first things you'll have to do is add users and devices so that your team can pick up incoming calls using their desk phones, mobile phones, or computers. The other essentials include setting up your voicemail greeting, virtual receptionist, auto attendant, and call forwarding numbers.

If you're using a VoIP (Voice over Internet Protocol) or cloud phone system, it should be easy to do all that in a few minutes(!) from an online portal or dashboard. With traditional legacy service providers (like RingCentral), this would usually taken days or weeks to do, since you'd need to contact your provider's customer support team and wait for them to implement those changes.

Usually, this is also when you'd download your provider's desktop and mobile app so that you can access your phone system and work from anywhere.

In most cases, this is pretty easy and fast with Dialpad, since small businesses tend to have much less complicated setups than global enterprises.

(Of course, that's not the case with all virtual phone system or business communications providers.)

If you have any existing business numbers that you want to port over to Dialpad, just submit a port request in your online dashboard, and we'll get that process started for you.

If not, then it's even simpler. Because Dialpad integrates with Google Workspace and Microsoft 365, you can easily import any contacts over!

From there, you can do the usual setup things, like downloading the desktop or mobile app, setting up your voicemail, adding fax lines, and more—all from your account online.

Yes! Whether you’re looking for a local number, toll-free number, or vanity number for your small business, you can get these through Dialpad. With a range of phone plans that all come with a local number as standard, you can add-on toll-free numbers and virtual phone numbers as you like.

Not only can you personalize the caller ID that displays when you call someone using your business phone number, but you can also personalize the phone number itself by adding a vanity number to your phone plan! You can choose the sequence of numbers in your small business phone number, even including letters and words to make it more memorable.

(Even with the local number you receive as part of Dialpad communications plans, you have the freedom to choose the area code that it begins with. This means callers in the region of your area code can call your number at local rates. If you have multiple branches of your small business in different locations, having multiple local numbers can cut the cost of incoming calls.)

Dialpad's call recording feature is really easy to use. You can set up all calls to be automatically recorded (for training or just for your records), or you can manually record and pause recording during a phone call.

And our built-in AI, Dialpad Ai, can also transcribe your calls in real time. After, you can easily search your call transcripts for keywords or terms, which is much faster than having to listen to every call recording one by one.

And the bonus: You get unlimited call recording storage, even on the least expensive plan.

Anywhere! You can use Dialpad's desktop and mobile app on your Android or iOS smartphone, desk phone, office phone, or computer (though the computer may be the easiest way to check things like your call logs and call management settings).

A desk phone does give you a more traditional user experience, but you can't do video conferencing or send instant messages on it. some phone service providers have transcription functions for voicemails and calls.

Even though Dialpad's unique dual cloud architecture and global voice network are designed to give you exceptional call quality around the world, most VoIP services should be able to provide call management and service from anywhere you can get Wi-Fi or a good network.

Yes! Other than providing high-quality conference calls and basic phone line functionality, a good small business phone system should be compliant and have robust security standards.

Dialpad also offers integrations for access management via SAML and SCIM from providers like Azure, Google Workspace, OneLogin, Okta, and more. Learn more here!