2023
Explore 12 months of Ai innovation
![Screenshot-of-Dialpad's-Ai-Recaps-feature-generating-a-call-summary-and-action-items-12-months-of-ai](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F52R4xG8zc8Xl2P7SOfZVsR%2F8d981481f57f8b80f3ff008e8666cb6b%2FScreenshot-of-Dialpads-Ai-Recaps-feature-generating-a-call-summary-and-action-items-12-months-of-ai.png&w=3840&q=75)
JANUARY
Ai Call Purpose
Ai Call Purpose automatically categorizes live calls based on subject matter and content, while tracking persistent categories for more effective post-call analysis and coaching insights.
![Screenshot of Dialapad's Ai Calls](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3HetGieZ4BVk2AHbdamgwT%2Fc42a4116b731544c617267bfdc822862%2FScreenshot_of_Dialapad-s_Ai_Calls.png&w=3840&q=75)
FEBRUARY
Ai Real-Time Assist Cards
Ai Real-Time Assist (RTA) cards guide call center agents and sales reps during live calls using triggered pop-ups that offer relevant speaking points, best practices, and coaching tips.
![Screenshot of Dialpad's Ai Real-time Assist](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1DPrwZMbGcjSqg43ituOlF%2Ff08a5c4a61c182b0e5d54bacdde09d28%2FScreenshot_of_Dialpads_Ai_Real-time_Assist.png&w=3840&q=75)
MARCH
Ai CSAT
Dialpad’s industry-leading transcription engine combines customer sentiment and intent signals to infer CSAT scores for 100% of customer calls, so you don’t have to rely on a handful of customers to complete post-call surveys.
![Screenshot of Dialpad's predictive Ai CSAT feature](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4YqRnxVrqqQSE1UX7QknWb%2Ff08361ba0e8c63eb503180e455bb7c8a%2FScreenshot_of_Dialpads_predictive_Ai_CSAT_feature.png&w=3840&q=75)
APRIL
Ai Recaps
Ai Recaps turn calls, customer conversations, and meetings into concise, customizable summaries—complete with recommended action items—delivered directly to your Dialpad Inbox after every Ai-enabled meeting.
![Ai Recaps](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6v0o7UjATutwIoIeO35UQa%2F734bc76425b8c76168fe87eee9ba1586%2F5.png&w=3840&q=75)
MAY
Ai Scorecards
Dialpad Ai automatically delivers accurate scorecards on all customer conversations, eliminating the need for time-consuming call shadowing or having to replay hours of customer recordings.
![Screenshot of Dialpad's Ai Scorecards](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7jBC9haxzQP8oGfG0OK8ev%2Fd95a224820b804c02d64a02d97533157%2FScreenshot_of_Dialpads_Ai_Scorecards.png&w=3840&q=75)
JUNE
Ai Coaching Hub
Ai Coaching Hub provides managers with a single dashboard to monitor scorecard grades and CSAT scores—at a glance—so it’s easy to identify coaching opportunities in real time or during post-interaction quality assurance reviews.
![Coaching Hub](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6xr5z1Fdjbd3bJrRAbrHih%2F7dab5ef4c65af5860145e85c6f5214ce%2F2.png&w=3840&q=75)
JULY
Ai Playbooks
Leveraging Dialpad’s real-time speech recognition technology and generative Ai capabilities, Ai Playbooks equips your teams with talking points, best practices, and live guidance to keep calls moving in the right direction.
![Screenshot of Dialpad's Ai Playbooks](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4vk70YgXJ89wtjjgRBret4%2Fc9252b8892b81b215797ef1672955f4f%2FScreenshot_of_Dialpads_Ai_Playbooks.png&w=3840&q=75)
AUGUST
DialpadGPT
Powering features like Ai-generated call summaries and in-the-moment agent coaching, DialpadGPT makes it easy for teams to close deals and support customers—all in one AI-powered customer intelligence platform.
![Screenshot of DialpadGPT](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2FwXEqTXmD9SPE1n74lUhsz%2F0580724ed5f5780e8b645a89c49e8dc8%2FScreenshot_of_DialpadGPT.png&w=3840&q=75)
SEPTEMBER
PII Redaction
PII Redaction uses advanced algorithms and machine learning to protect personally identifiable information (PII), like credit card or social security numbers, healthcare data, and other digital assets.
![Screenshot of Dialpad's PII redaction](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F52Qsk1HmUezOTIVCm4wJh0%2F00e929d2f835c998570db669799d6589%2FScreenshot_of_Dialpads_PII_redaction.png&w=3840&q=75)
OCTOBER
Ai Custom Playbooks
With Ai Custom Playbooks, admins and supervisors can create personalized playbooks rather than relying on standard sales templates, to aid agents with real-time guidance during calls.
![Ai Custom Playbooks](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3Kx65NbwBC8QPuOFQqTiJ%2Fd3d781a93924d44747173536f50ffe01%2F11.png&w=3840&q=75)
NOVEMBER
Ai Playbooks in Ai Meetings
Ai Playbooks in Ai Meetings offer live guidance to hosts and co-hosts during face-to-face interactions with customers, sales demos, and other meetings, to ensure reps and agents adhere to best practices.
![Screenshot of Dialpad's Ai Playbooks in Ai Meetings](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5nlPSHLG2V7UmwzWiW37G%2F871d2f8f2dac5eb5fe964371854c9874%2FScreenshot_of_Dialpad-s_Ai_Playbooks_in_Ai_Meetings.png&w=3840&q=75)
DECEMBER
Ai Agent Assist
Ai Agent Assist delivers on-demand, natural answers to agent questions so reps and agents can provide faster, more effective service, resulting in shorter resolution times, more productive agents, and improved customer satisfaction.
![Screenshot of Dialpad's Ai Agent Assist](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6unEpOfDs9w5Q0O7htkFTA%2F660b68816785db7d17f3aa1d1bacd40e%2FScreenshot_of_Dialpad-s_Ai_Agent_Assist.png&w=3840&q=75)
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