Put Dialpad Ai
to work
Dialpad Ai speaks the language of business. Our proprietary Ai is native across all products and provides real-time support for sales, customer service, and team collaboration.
MAKING THE GRADE
Ai CSAT
With Ai CSAT, you don’t have to rely on a handful of customers to complete traditional, post-call surveys. Our industry-leading transcription engine combines customer sentiment and intent signals to infer CSAT scores for 100% of your customer calls.
TAKING NOTES
Ai Recap
Ai Recap harnesses the power of DialpadGPT, our proprietary generative Ai, to create instant call summaries and recommended action items after every conversation.
KEEPING SCORE
Ai Scorecards
Dialpad Ai automatically delivers accurate scorecards on all customer conversations, eliminating the need for time-consuming call shadowing or having to replay hours of customer recordings.
GUIDING THE CONVERSATION
Ai Playbooks
Leveraging Dialpad’s real-time speech recognition technology and generative Ai capabilities, Ai Playbooks equips your teams with talking points, best practices, and live guidance to keep calls moving in the right direction.
SEEING THE BIG PICTURE
Ai Coaching Hub
Dialpad’s new Ai Coaching Hub provides you with a single dashboard so you can see scorecard grades and CSAT scores—at a glance. Easily identify coaching opportunities in real time or during post-interaction quality assurance.
TRANSFORMING YOUR BUSINESS
DialpadGPT
Powering features like Ai-generated call summaries and in-the-moment agent coaching, DialpadGPT makes it easy for your teams to close deals and support customers—all in one beautiful workspace.
