Two professionals and a screenshot of Dialpads Ai Playbooks feature

Explore 12
months of
AI innovation

We’re not new to the Ai game, but we are committed to adding new Ai-powered features to the Dialpad Customer Intelligence Platform—every month.

Put Dialpad Ai
to work

Dialpad Ai speaks the language of business. Our proprietary Ai is native across all products and provides real-time support for sales, customer service, and team collaboration.

A person working on a laptop
MAKING THE GRADE

Ai CSAT

With Ai CSAT, you don’t have to rely on a handful of customers to complete traditional, post-call surveys. Our industry-leading transcription engine combines customer sentiment and intent signals to infer CSAT scores for 100% of your customer calls.

Screenshot of Dialpads Ai Recap feature
TAKING NOTES

Ai Recap

Ai Recap harnesses the power of DialpadGPT, our proprietary generative Ai, to create instant call summaries and recommended action items after every conversation.

Screenshot of Dialpads Ai Scorecards feature
KEEPING SCORE

Ai Scorecards

Dialpad Ai automatically delivers accurate scorecards on all customer conversations, eliminating the need for time-consuming call shadowing or having to replay hours of customer recordings.

A person using a mobile phone
GUIDING THE CONVERSATION

Ai Playbooks

Leveraging Dialpad’s real-time speech recognition technology and generative Ai capabilities, Ai Playbooks equips your teams with talking points, best practices, and live guidance to keep calls moving in the right direction.

Screenshot of Dialpads Ai Coaching Hub feature
SEEING THE BIG PICTURE

Ai Coaching Hub

Dialpad’s new Ai Coaching Hub provides you with a single dashboard so you can see scorecard grades and CSAT scores—at a glance. Easily identify coaching opportunities in real time or during post-interaction quality assurance.

Logo of Dialpad GPT
TRANSFORMING YOUR BUSINESS

DialpadGPT

Powering features like Ai-generated call summaries and in-the-moment agent coaching, DialpadGPT makes it easy for your teams to close deals and support customers—all in one beautiful workspace.

Screenshot of Dialpads PII redaction feature
PROTECTING SENSITIVE DATA

PII Redaction

Our PII Redaction feature uses advanced algorithms and machine learning to protect your customers’ personally identifiable information (PII), like credit card numbers and healthcare data, within documents, images, and other digital assets.

Ai that works for you

Private | Secure | Ai for Everyone