Screenshot of Ai curated summaries

Get instant call
summaries with
Ai Recaps

No more lengthy call reviews. DialpadGPT delivers an accurate, Ai-curated synopsis and next steps after every call or meeting.

Trusted by more than 30,000 customers in 140+ countries

Get conversational insights with DialpadGPT


Ai Call Summary

Get a four sentence synopsis of every conversation, including call details, speakers, and general discussion topics.

Ai Call Purpose

Ai Recaps automatically log the reason for the call so you can quickly spot patterns to improve customer service, or easily track conversations related to the same topic.

Ai Call Outcome

Automatically categorize the end result of interactions. Was the issue resolved? Do you need to circle back? Ai Recaps will let you know.

Ai Action Items

Identify next steps and follow-up items at a glance, after every conversation, with Ai-curated action items.

A person working on a laptop

Get time back with Ai-
curated summaries

Never take notes again. With Ai Recaps, you get highly accurate, conversational summaries of every Ai-enabled call or meeting, so you can focus on revenue generating activities, instead of reviewing transcripts or meeting notes.

Screenshot of Ai-recommended action items

Make better decisions
with Ai-driven insights

With Ai Recaps, you get a summary of your conversation and Ai-recommended action items, making it easy to track critical follow-up items. For global teams or customer support staff, this provides extra clarity and ensures no tasks are left behind.

Screenshot of Ai-curated call summary and call purpose

Drive team productivity
with generative Ai

Ai Recaps quickly identify all the key points from your conversation. They also categorize the call purpose and the call outcome, so you can track trending items over time and monitor for specific topics.

Screenshot of a follow up email generated by Dialpad Ai after every call or meeting

Share action items and
follow up in a click

After every call or meeting, Dialpad Ai also writes helpful follow up emails or text messages for you—so you can stay on top of critical tasks. These messages are generated right in your Dialpad workspace, all you have to do is hit send.

All built on Dialpad’s
leading Ai platform

Advanced generative Ai technology

Ai Recaps utilize Dialpad’s Ai-Powered Customer Intelligence Platform and DialpadGPT to deliver accurate and concise summaries of all your conversations.

Proprietary NLP & NLU Models

Ai Recaps incorporate Dialpad’s proprietary NLP and NLU models, improving the accuracy and relevance of your summaries and categorizations over time.

Tailor Dialpad Ai to your business

You can customize the category tags for our call purpose and call outcome features, and leverage integrations with other Dialpad features to fit your unique business needs.

Learn more
about our award-
winning Ai

Take a look at our other Ai innovations.

Screenshot of Dialpads support analytics dashboard Ai Recap page

Contact Center

See how Dialpad uses proprietary Ai to help support teams deliver the best customer experiences across any channel.

Screenshot of Dialpads predictive Ai CSAT feature Ai Recap page


Dialpad uses advanced Ai to predict highly accurate CSAT scores across 100% of customer interactions.

Screenshot of Dialpads Ai Agent Assist feature automatically searching for information to help an agent or rep in real time Ai Recap page

Ai Agent Assist

Learn how Dialpad Ai connects any knowledge source directly to your customer service teams in real time.

Sign up to try Ai Recaps

See Dialpad Ai Recaps in action and explore our other Ai innovations.