Resource Library

ebooks & research

This report aims to solve that problem in today’s customer service departments, explaining where and how contact center data can be managed better to improve the consumer’s psychological perception of their interaction with a brand, as well as the quality of service they receive, otherwise known as the customer experience.

ebooks & research

The most effective real estate agents maintain open lines of communication wherever they are. See how an AI-powered, unified communication platform can help your firm save time, hassle, and confusion.

ebooks & research

It’s important to choose the right solution that enables you and your team to communicate effectively. Here's how to identify the right features to get the most out of your business phone system.

ebooks & research

New to Dialpad UberConference? Check out this key feature guide that highlights just a few areas worth exploring in your next meeting, including letting AI capture your notes for you.

ebooks & research

Learn more about the key features that make up our business phone system, Dialpad Talk, including calling across your existing devices, messaging, and native integrations with G Suite, Office 365, and more.

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Not sure how to navigate alerting callers that you're recording or transcribing the call? We're here to help answer some of those questions and provide some best practice tips for the next time you hop on a call.

ebooks & research

Building on lessons learned from part one, this part two guide will highlight some ways to customize and scale your training and coaching efforts for agents no matter where they're located.

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If you're responsible for deploying and managing your team's contact center, our best practice guide is here to help with tips on call routing, hold queue settings, and setting up CSAT surveys.

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Building on lessons learned from part one, this part two guide will highlight how to leverage features like integrations and real-time recommendations to get the full picture of your customer and the context behind their call.

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Learn how to leverage the features and workflows that make it easier for you to deliver personalized support at scale no matter where you're handling calls with our best practice guide.

ebooks & research

Building on lessons learned from part one, this part two guide will highlight some ways to customize your Talk experience for the rest of your team including adding in your other tools or numbers to Dialpad.

ebooks & research

You've signed up to create a Dialpad Talk account for your team—now what? Take a look at this guide for managing your first few days with your new phone system including adding new people and setting up call routing rules.

ebooks & research

Building on lessons learned from part one, this part two guide will highlight some ways to customize your Talk experience including how to integrate with productivity apps like G Suite and balancing work vs personal hours.

ebooks & research

Just getting started with Dialpad Talk? Check out our part one guide on some best practices tips for getting comfortable with your new business phone system in your first few days.

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Your business conversations are rich with customer and prospect insights, including frequently asked questions, competitor mentions, pricing negotiations, and more. Learn how Dialpad's analytics helps managers easily uncover the key details from their team's calls.

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If you’re interested in understanding how Voice Intelligence (Vi) can be combined with your conversations to make things like note-taking, keeping up with to-dos, and sharing information company-wide easier, this is the guide for you.

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Learn some tips on how to improve your call quality from nixing the speakerphone to choosing wisely when it comes to your next headset purchase with some best practice tips.

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Learn more about the key features included in Dialpad Sell, the only phone system built for sales. With real-time coaching that ramps reps faster to automatic call logging no matter the device, sales teams can capture and coach all from a single platform.

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Learn some of the key features of Dialpad's Contact Center, the inbound call center software that enables agents and managers to deliver personalized support at scale.

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With COVID-19 causing large-scale business disruptions and uncertainty, many companies and individuals are prioritizing remote work capabilities and rethinking large-scale Work from Home infrastructure. To this end, we asked 124 tech leaders about their preparedness for wider disruption as a result of COVID-19, how well they are adjusting to a more remote workforce and how they’ll be weighing funding and priorities moving forward.

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Building a full cycle sales stack doesn't happen overnight. Learn what to consider, what questions to ask, and get an introduction to our Sales Stack for Closers—an assembly of best in breed platforms like Outreach, Intercom, and more that help you attract, engage and win customers scale.

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Even though sales organizations have been increasingly relying on email and social media, recent trends show a renewed focus on leveraging the telephone to provide a more personalized experience. Dialpad partnered with Deloitte to create a report on the state of voice in sales. Check out our findings here!

ebooks & research

Today's sales processes look different than they did even a year ago. In a rapidly evolving landscape, it can be challenging for leadership to identify the methods that separate the quota crushers from the reps who need extra support. Check out our 2019 guide for five actionable tactics for making every sales rep a top performer.

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When a single conversation can mean the difference between a lifelong relationship and a lost customer, delivering outstanding customer experiences isn’t something you strive for, it’s what you do, period. This whitepaper can show you how to hit every call out of the park.

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AI isn’t replacing support or sales teams any time soon. But it is giving those teams a huge competitive advantage in solving customer problems, building meaningful relationships, and driving sales for your organization. This whitepaper shows you how.

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Individual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.

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To help you feel more rested and energized, we’ve compiled a list of solutions to the top five insomnia-triggering questions facing CIOs.

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There’s always a new efficiency, integration, update, or security threat heading your way to keep you on your toes. As an IT leader, you probably want to simplify as many systems as possible, without stifling innovation. So where do you focus?

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When your business runs on meetings, every minute counts. In this eBook, we address 9 fixes for Late Meeting Syndrome to get your business back on track.

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Learn how Denison University is building a connected campus in the cloud.

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Mobile technologies are impacting every area of our lives. The workplace is no exception. Read on to learn why it's now critical to empower employees to work from anywhere.

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Voice communications aren't going away. But they're moving away from the deskphone.

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Research from Lab 42 and Dialpad reveals compelling statistics about the state of the modern workforce.

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The 9-to-5 doesn't make sense for modern knowledge workers. Learn how CIOs and IT Leaders are redefining where and when work happens.

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The modern workplace is mobile, fast-paced, and fueled by powerful collaboration tools. Learn more about the trends impacting businesses today.

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Learn the top 5 ways to evaluate business communications platforms. Arm yourself with questions to think strategically about your IT needs.

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The rule breakers and path pavers. Meet six IT visionaries and learn how they are redefining the workplace and overcoming challenges of scale and productivity.