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ebooks-and-research
ebooks & research
Turn Your Call Center Into a Customer Experience PowerhouseWhen a single conversation can mean the difference between a lifelong relationship and a lost customer, delivering outstanding customer experiences isn’t something you strive for, it’s what you do, period. This whitepaper can show you how to hit every call out of the park.
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Boosting Workplace Productivity with AIAI isn’t replacing support or sales teams any time soon. But it is giving those teams a huge competitive advantage in solving customer problems, building meaningful relationships, and driving sales for your organization. This whitepaper shows you how.
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7 Reasons to Ditch the Duct Tape and Embrace the CloudIndividual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.
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Top 5 Cures for CIO InsomniaTo help you feel more rested and energized, we’ve compiled a list of solutions to the top five insomnia-triggering questions facing CIOs.
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Playbook for the Modern IT LeaderThere’s always a new efficiency, integration, update, or security threat heading your way to keep you on your toes. As an IT leader, you probably want to simplify as many systems as possible, without stifling innovation. So where do you focus?
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Start Every Meeting On TimeWhen your business runs on meetings, every minute counts. In this eBook, we address 9 fixes for Late Meeting Syndrome to get your business back on track.
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7 CIO Insights on Modern Campus CommunicationsLearn how Denison University is building a connected campus in the cloud.
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Mobile MattersMobile technologies are impacting every area of our lives. The workplace is no exception. Read on to learn why it's now critical to empower employees to work from anywhere.
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The Era of the Desk Phone is OverVoice communications aren't going away. But they're moving away from the deskphone.
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The Era of the Anywhere Worker ReportResearch from Lab 42 and Dialpad reveals compelling statistics about the state of the modern workforce.
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Move Into the Modern Age: Ditch the 9-to-5The 9-to-5 doesn't make sense for modern knowledge workers. Learn how CIOs and IT Leaders are redefining where and when work happens.
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Working Trends of Modern BusinessesThe modern workplace is mobile, fast-paced, and fueled by powerful collaboration tools. Learn more about the trends impacting businesses today.
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5 New Rules for Business CommunicationsLearn the top 5 ways to evaluate business communications platforms. Arm yourself with questions to think strategically about your IT needs.
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Meet Six IT VisionariesThe rule breakers and path pavers. Meet six IT visionaries and learn how they are redefining the workplace and overcoming challenges of scale and productivity.
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