Resource Library
ebooks-and-research
ebooks & research
Best VoIP Providers - G2 Crowd ReportThere’s a lot of VoIP providers out there—find out why so many businesses choose Dialpad’s modern phone system.
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On-premises vs. Cloud Contact Centers: A Complete GuideLearn the differences between on-prem and cloud-based contact centers and why cloud-based solutions are almost always the better option for every business.
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Switching From One Cloud Contact Center to Another: A GuideLearn how your company can benefit from choosing the right cloud contact center—based on what real prospects and customers have told us matter the most.
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Dialpad's State of Video Conferencing Report [Free Download]Receive a free copy of our State of Video Conferencing report to learn more about how video conferencing has impacted the workplace.
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The Contact Center PlaybookIf your team is putting together its first contact center, or overhauling your existing one, this playbook breaks down everything you’ll need to know.
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Switching to Cloud-based Communications: A Blueprint for Healthcare OrganizationsWith the push to remote healthcare, on-premises communication hardware isn't cutting it anymore. It’s time to switch to the cloud—learn how in this guide.
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How Artificial Intelligence is Redefining the Contact CenterLearn about the best applications for AI within your contact center in this visual whitepaper from Frost & Sullivan.
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The Hybrid Work PlaybookLearn the benefits of hybrid work for both employees and companies, how to build and sustain a hybrid workforce, the tools you need, and more.
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Using AI in Business Communications: A Legal Compliance Guide for Non-lawyersIn this guide, we’ll go over how to implement AI in a way that protects your data—not compromises it.
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What does an enterprise organization need in a phone system?Understand what to look for (and what you don’t need) with this handy checklist. Learn what enterprise organizations need in a business phone system to streamline communication.
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Leveraging Contact Center AnalyticsThis report aims to solve that problem in today’s customer service departments, explaining where and how contact center data can be managed better to improve the consumer’s psychological perception of their interaction with a brand, as well as the quality of service they receive, otherwise known as the customer experience.
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Empower Real Estate Agents with Unified, Cloud-Based CommunicationsThe most effective real estate agents maintain open lines of communication wherever they are. See how an AI-powered, unified communication platform can help your firm save time, hassle, and confusion.
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7 Key Features of a Modern VoIP Phone SystemIt’s important to choose the right solution that enables you and your team to communicate effectively. Here's how to identify the right features to get the most out of your business phone system.
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Dialpad UberConference Key Feature GuideNew to Dialpad UberConference? Check out this key feature guide that highlights just a few areas worth exploring in your next meeting, including letting AI capture your notes for you.
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Dialpad Talk Key Features GuideLearn more about the key features that make up our business phone system, Dialpad Talk, including calling across your existing devices, messaging, and native integrations with G Suite, Office 365, and more.
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Recording and Transcription Notification GuideNot sure how to navigate alerting callers that you're recording or transcribing the call? We're here to help answer some of those questions and provide some best practice tips for the next time you hop on a call.
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Contact Center Tips for Managers: Part 2Building on lessons learned from part one, this part two guide will highlight some ways to customize and scale your training and coaching efforts for agents no matter where they're located.
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Contact Center Tips for Managers: Part 1If you're responsible for deploying and managing your team's contact center, our best practice guide is here to help with tips on call routing, hold queue settings, and setting up CSAT surveys.
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Contact Center Tips for Agents: Part 2Building on lessons learned from part one, this part two guide will highlight how to leverage features like integrations and real-time recommendations to get the full picture of your customer and the context behind their call.
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Contact Center Tips for Agents: Part 1Learn how to leverage the features and workflows that make it easier for you to deliver personalized support at scale no matter where you're handling calls with our best practice guide.
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Talk Tips for Admins: Part 2Building on lessons learned from part one, this part two guide will highlight some ways to customize your Talk experience for the rest of your team including adding in your other tools or numbers to Dialpad.
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Talk Tips for Admins: Part 1You've signed up to create a Dialpad Talk account for your team—now what? Take a look at this guide for managing your first few days with your new phone system including adding new people and setting up call routing rules.
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Talk Tips for Users: Part 2Building on lessons learned from part one, this part two guide will highlight some ways to customize your Talk experience including how to integrate with productivity apps like G Suite and balancing work vs personal hours.
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Talk Tips for Users: Part 1Just getting started with Dialpad Talk? Check out our part one guide on some best practices tips for getting comfortable with your new business phone system in your first few days.
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Analyzing Your Call InsightsYour business conversations are rich with customer and prospect insights, including frequently asked questions, competitor mentions, pricing negotiations, and more. Learn how Dialpad's analytics helps managers easily uncover the key details from their team's calls.
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5 Tips for Better Call QualityLearn some tips on how to improve your call quality from nixing the speakerphone to choosing wisely when it comes to your next headset purchase with some best practice tips.
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Dialpad Sell Key Feature GuideLearn more about the key features included in Dialpad Sell, the only phone system built for sales. With real-time coaching that ramps reps faster to automatic call logging no matter the device, sales teams can capture and coach all from a single platform.
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Dialpad Contact Center Key Feature GuideLearn some of the key features of Dialpad's Contact Center, the inbound call center software that enables agents and managers to deliver personalized support at scale.
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Remote Work PreparednessWith COVID-19 causing large-scale business disruptions and uncertainty, many companies and individuals are prioritizing remote work capabilities and rethinking large-scale Work from Home infrastructure. To this end, we asked 124 tech leaders about their preparedness for wider disruption as a result of COVID-19, how well they are adjusting to a more remote workforce and how they’ll be weighing funding and priorities moving forward.
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The Sales Stack for ClosersBuilding a full cycle sales stack doesn't happen overnight. Learn what to consider, what questions to ask, and get an introduction to our Sales Stack for Closers—an assembly of best in breed platforms like Outreach, Intercom, and more that help you attract, engage and win customers scale.
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Deloitte Sales Report 2019Even though sales organizations have been increasingly relying on email and social media, recent trends show a renewed focus on leveraging the telephone to provide a more personalized experience. Dialpad partnered with Deloitte to create a report on the state of voice in sales. Check out our findings here!
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5 Ways to Sell Smarter and Crush Your Sales NumbersToday's sales processes look different than they did even a year ago. In a rapidly evolving landscape, it can be challenging for leadership to identify the methods that separate the quota crushers from the reps who need extra support. Check out our 2019 guide for five actionable tactics for making every sales rep a top performer.
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Turn Your Call Center Into a Customer Experience PowerhouseWhen a single conversation can mean the difference between a lifelong relationship and a lost customer, delivering outstanding customer experiences isn’t something you strive for, it’s what you do, period. This whitepaper can show you how to hit every call out of the park.
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Boosting Workplace Productivity with VIAI isn’t replacing support or sales teams any time soon. But it is giving those teams a huge competitive advantage in solving customer problems, building meaningful relationships, and driving sales for your organization. This whitepaper shows you how.
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7 Reasons to Ditch the Duct Tape and Embrace the CloudIndividual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.
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Top 5 Cures for CIO InsomniaTo help you feel more rested and energized, we’ve compiled a list of solutions to the top five insomnia-triggering questions facing CIOs.
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Playbook for the Modern IT LeaderThere’s always a new efficiency, integration, update, or security threat heading your way to keep you on your toes. As an IT leader, you probably want to simplify as many systems as possible, without stifling innovation. So where do you focus?
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Start Every Meeting On TimeWhen your business runs on meetings, every minute counts. In this eBook, we address 9 fixes for Late Meeting Syndrome to get your business back on track.
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7 CIO Insights on Modern Campus CommunicationsLearn how Denison University is building a connected campus in the cloud.
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Mobile MattersMobile technologies are impacting every area of our lives. The workplace is no exception. Read on to learn why it's now critical to empower employees to work from anywhere.
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The Era of the Desk Phone is OverVoice communications aren't going away. But they're moving away from the deskphone.
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The Era of the Anywhere Worker ReportResearch from Lab 42 and Dialpad reveals compelling statistics about the state of the modern workforce.
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Move Into the Modern Age: Ditch the 9-to-5The 9-to-5 doesn't make sense for modern knowledge workers. Learn how CIOs and IT Leaders are redefining where and when work happens.
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Communications for the Modern WorkplaceThe modern workplace is mobile, fast-paced, and fueled by powerful collaboration tools. Learn more about the trends impacting businesses today.
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5 New Rules for Business CommunicationLearn the top 5 ways to evaluate business communications platforms. Arm yourself with questions to think strategically about your IT needs.
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Meet Six IT VisionariesThe rule breakers and path pavers. Meet six IT visionaries and learn how they are redefining the workplace and overcoming challenges of scale and productivity.
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