Resource Library

ebooks-and-research

ebooks & research

UberConference Key Feature Guide

New to UberConference? Check out this key feature guide that highlights just a few areas worth exploring in your next meeting, including letting Ai capture your notes for you.

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ebooks & research

Dialpad Talk Key Features Guide

Learn more about the key features that make up our business phone system, Dialpad Talk, including calling across your existing devices, messaging, and native integrations with G Suite, Office 365, and more.

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Recording and Transcription Notification Guide

Not sure how to navigate alerting callers that you're recording or transcribing the call? We're here to help answer some of those questions and provide some best practice tips for the next time you hop on a call.

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Contact Center Tips for Managers: Part 2

Building on lessons learned from part one, this part two guide will highlight some ways to customize and scale your training and coaching efforts for agents no matter where they're located.

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ebooks & research

Contact Center Tips for Managers: Part 1

If you're responsible for deploying and managing your team's contact center, our best practice guide is here to help with tips on call routing, hold queue settings, and setting up CSAT surveys.

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Contact Center Tips for Agents: Part 2

Building on lessons learned from part one, this part two guide will highlight how to leverage features like integrations and real-time recommendations to get the full picture of your customer and the context behind their call.

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ebooks & research

Contact Center Tips for Agents: Part 1

Learn how to leverage the features and workflows that make it easier for you to deliver personalized support at scale no matter where you're handling calls with our best practice guide.

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ebooks & research

Talk Tips for Admins: Part 2

Building on lessons learned from part one, this part two guide will highlight some ways to customize your Talk experience for the rest of your team including adding in your other tools or numbers to Dialpad.

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ebooks & research

Talk Tips for Admins: Part 1

You've signed up to create a Dialpad Talk account for your team—now what? Take a look at this guide for managing your first few days with your new phone system including adding new people and setting up call routing rules.

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ebooks & research

Talk Tips for Users: Part 2

Building on lessons learned from part one, this part two guide will highlight some ways to customize your Talk experience including how to integrate with productivity apps like G Suite and balancing work vs personal hours.

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ebooks & research

Talk Tips for Users: Part 1

Just getting started with Dialpad Talk? Check out our part one guide on some best practices tips for getting comfortable with your new business phone system in your first few days.

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ebooks & research

Analyzing Your Call Insights

Your business conversations are rich with customer and prospect insights, including frequently asked questions, competitor mentions, pricing negotiations, and more. Learn how Dialpad's analytics helps managers easily uncover the key details from their team's calls.

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Voice Intelligence (Vi) Best Practice Guide

If you’re interested in understanding how Voice Intelligence (Vi) can be combined with your conversations to make things like note-taking, keeping up with to-dos, and sharing information company-wide easier, this is the guide for you.

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5 Tips for Better Call Quality

Learn some tips on how to improve your call quality from nixing the speakerphone to choosing wisely when it comes to your next headset purchase with some best practice tips.

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Dialpad Sell Key Feature Guide

Learn more about the key features included in Dialpad Sell, the only phone system built for sales. With real-time coaching that ramps reps faster to automatic call logging no matter the device, sales teams can capture and coach all from a single platform.

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ebooks & research

Dialpad Contact Center Key Feature Guide

Learn some of the key features of Dialpad's Contact Center, the inbound call center software that enables agents and managers to deliver personalized support at scale.

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Remote Work Preparedness

With COVID-19 causing large-scale business disruptions and uncertainty, many companies and individuals are prioritizing remote work capabilities and rethinking large-scale Work from Home infrastructure. To this end, we asked 124 tech leaders about their preparedness for wider disruption as a result of COVID-19, how well they are adjusting to a more remote workforce and how they’ll be weighing funding and priorities moving forward.

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ebooks & research

The Sales Stack for Closers

Building a full cycle sales stack doesn't happen overnight. Learn what to consider, what questions to ask, and get an introduction to our Sales Stack for Closers—an assembly of best in breed platforms like Outreach, Intercom, and more that help you attract, engage and win customers scale.

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ebooks & research

Deloitte Sales Report 2019

Even though sales organizations have been increasingly relying on email and social media, recent trends show a renewed focus on leveraging the telephone to provide a more personalized experience. Dialpad partnered with Deloitte to create a report on the state of voice in sales. Check out our findings here!

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ebooks & research

5 Ways To Sell Smarter And Crush Your Number

Today's sales processes look different than they did even a year ago. In a rapidly evolving landscape, it can be challenging for leadership to identify the methods that separate the quota crushers from the reps who need extra support. Check out our 2019 guide for five actionable tactics for making every sales rep a top performer.

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ebooks & research

Turn Your Call Center Into a Customer Experience Powerhouse

When a single conversation can mean the difference between a lifelong relationship and a lost customer, delivering outstanding customer experiences isn’t something you strive for, it’s what you do, period. This whitepaper can show you how to hit every call out of the park.

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ebooks & research

Boosting Workplace Productivity with VI

AI isn’t replacing support or sales teams any time soon. But it is giving those teams a huge competitive advantage in solving customer problems, building meaningful relationships, and driving sales for your organization. This whitepaper shows you how.

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7 Reasons to Ditch the Duct Tape and Embrace the Cloud

Individual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.

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Top 5 Cures for CIO Insomnia

To help you feel more rested and energized, we’ve compiled a list of solutions to the top five insomnia-triggering questions facing CIOs.

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ebooks & research

Playbook for the Modern IT Leader

There’s always a new efficiency, integration, update, or security threat heading your way to keep you on your toes. As an IT leader, you probably want to simplify as many systems as possible, without stifling innovation. So where do you focus?

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Start Every Meeting On Time

When your business runs on meetings, every minute counts. In this eBook, we address 9 fixes for Late Meeting Syndrome to get your business back on track.

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7 CIO Insights on Modern Campus Communications

Learn how Denison University is building a connected campus in the cloud.

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Mobile Matters

Mobile technologies are impacting every area of our lives. The workplace is no exception. Read on to learn why it's now critical to empower employees to work from anywhere.

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The Era of the Desk Phone is Over

Voice communications aren't going away. But they're moving away from the deskphone.

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The Era of the Anywhere Worker Report

Research from Lab 42 and Dialpad reveals compelling statistics about the state of the modern workforce.

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ebooks & research

Move Into the Modern Age: Ditch the 9-to-5

The 9-to-5 doesn't make sense for modern knowledge workers. Learn how CIOs and IT Leaders are redefining where and when work happens.

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ebooks & research

Communications for the Modern Workplace

The modern workplace is mobile, fast-paced, and fueled by powerful collaboration tools. Learn more about the trends impacting businesses today.

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5 New Rules for Business Communications

Learn the top 5 ways to evaluate business communications platforms. Arm yourself with questions to think strategically about your IT needs.

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ebooks & research

Meet Six IT Visionaries

The rule breakers and path pavers. Meet six IT visionaries and learn how they are redefining the workplace and overcoming challenges of scale and productivity.

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