How to set up a contact center for educational institutions: Real-life lessons from a pro

Setting up a contact center for a university or school might seem overwhelming at first, but it doesn’t have to be—the hardest part is getting started.

In this guide, Mike Monteiro, Senior Manager of People Operations at Education First, breaks down how to set up a contact center from the ground up, broken down into four simple steps. By the end, you’ll know:

  • What your contact center should look like, before you even start

  • The different tools you’ll need to make your contact center work the way you need it to

  • How to actually build your contact center (no IT needed!)

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