Using AI in business communications: A legal compliance guide for non-lawyers

You’ve heard of AI. All those claims of it making your life easier. But is it safe? That’s what this guide is here to answer.

Spoiler: The answer is yes—in fact, it can actually help drive better security and compliance, ​​making your calls more efficient and insightful while keeping your customer and employee data safe and secure.

In this guide, we’ll go over how to implement AI in a way that keeps data safe, using Dialpad’s AI technology as an example. We’ll cover:

  • Storing recording and transcription data securely

  • Complying with data laws

  • Customizing settings to fit the level of security your organization needs

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