Contact center optimization for shipping & logistics companies: Real-life lessons from a pro

A high-performing contact center for a shipping or logistics business is an optimized one. But how does one optimize their contact center, anyway?

For this guide, we sat down with Zach Glenn, Director of IT Support at ShipEx, about his experience keeping their contact center in tip-top shape, including:

  • Finding room for opportunities—where to actually look

  • How to implement change (versus just dream about it)

  • Using data to make informed decisions

  • Tools to help you along the way

contact center optimization guide for shipping and logistics companies cover

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