State of AI at Work in 2024 HERO

State of AI at Work in 2024

See how customer service and sales professionals use AI at work and how they feel about this technology. In this research, you'll gain insights from over 1,100 respondents in the U.S. on topics including:

  • How generative AI technologies like ChatGPT affected AI adoption
  • Which industries have high/low adoption of AI
  • The biggest inhibitor of AI adoption

Learn about why 79% said that AI tools have had a positive impact on their work performance and how companies are using AI to improve both agent and customer experience.