The Contact Center Playbook 1.0: A Practitioner's Guide
A guide by managers, for managers

How to set up a high-performing contact center

Setting up a contact center is a critical step on the path to success for any business—and that doesn’t mean just slapping a phone number to customer service on your website and calling it a day.

Whether your team is putting together its first contact center or overhauling your existing one, this playbook breaks down everything you’ll need to know—tried and tested by five pros.

We’ll cover:

  • A step-by-step guide to setting up a contact center
  • Hiring, onboarding, and managing agents
  • Four essential tools every contact center needs
  • Measuring quality and performance

Get it below. 👇


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