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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

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Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

Digital Customer Service: What it is & How to Provide it

Dialpad's Ai Agent Assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.

Digital customer service

Are your customers calling you with questions? Wha...

Screenshot of creating a conversational AI response flow using Dialpad's no-code drag-and-drop builder

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Screenshot of creating a conversational AI respons...

2. Monitor your social media profiles If your cust...

Screenshot of social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform.

Omnichannel feature in dialpad

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3. Optimize your self-service experience One of th...

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

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Screenshot of creating a Custom Moment in Dialpad,...

Then, if you notice any anomalies, you can dig int...

Screenshot of Dialpad Ai inferring CSAT scores automatically from customer conversations

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Screenshot of Dialpad Ai inferring CSAT scores aut...

Improve real-time assistance for agents AI can als...

Screenshot of Dialpad’s Ai Agent Assist feature automatically searching for information to help an agent or rep in real time

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Screenshot of Dialpad’s Ai Agent Assist feature au...

Not only that, Dialpad Ai can also suggest where t...

Screenshot of Dialpad's AI-powered post-call summary with transcript and recording

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Screenshot of Dialpad's AI-powered post-call summa...

With live chat and social media conversations, you...

Book a personal walkthrough of Dialpad's AI-powered platform with our team!

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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A comprehensive guide to digital customer service

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

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Make data-driven decisions

Simplify workflows & generate insights

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Connect teams, delight customers, and grow your business—all with one Ai-powered app.

Ai that means business

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

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Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Ai Contact Center

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

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Digital customer service refers to the support and guidance a business provides its customers via online channels, like email, social media, live chat and more.

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