Customer Story

The Financial Times creates a flexible work culture with Dialpad

Dialpad + The Financial Times

Founded in 1922 and managed by the Financial Times, the NY Institute of Finance is an education company built for finance professionals. From faculty in New York to program developers in Paris, its employees depend on cloud tools to collaborate and design coursework in real-time—around the globe.









The Deployment in Numbers

Remote Workforce


Faster Adoption Speed


Annual Cost Savings



“Picking up a desk phone is now a novelty. Our employees expect to speak with customers on their smartphones, laptops, or tablets,” explained Lee Arthur, the company's Managing Director. Inspired by a need to support the company's 50% remote workforce, Arthur sought a way to eliminate employee desk phones for good.

Remote Workers

Global Scale

Legacy PBX

Cloud Shift

The desk phone is dead. With Dialpad, all you need is a mobile phone or laptop to stay connected.

— Lee Arthur, Managing Director at NYIF

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Killing the Desk Phone

Dialpad eliminated the Institute's on-premise desk phones, instantly accelerating the time it takes for departments to provision users and spin up new offices. “We’re seeing productivity and cost savings skyrocket, since we’re now relying on a communications network that’s entirely cloud-based," said Arthur. Whether employees are commuting to the office, working from home, or visiting a site in Europe, their calls and messages are accessible from anywhere.

After the switch, the NY Institute of Finance immediately saved $45,000 in capital expenditure that would have previously gone to managing its former telephony system. Going forward, the organization estimates it will continue to save at least $20,000 per year in call costs.

With a forward-thinking mindset focused on future scale and productivity, the NY Institute of Finance has now added the missing piece to its pure-cloud IT stack. “Everything we do is in the cloud. As we grew, it naturally made sense for our communications platform to follow suit,” said Arthur. Thanks to the company’s flexible work-from-home policy and Dialpad’s 100% wireless network, employees are now able to create their best work—no matter where they are.

Dialpad Kills the Desk Phone

The Best ROI. Period.

See how HUGE killed 100% of its conference phones with UberConference by Dialpad.

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