A cloud phone system for your business

Essentially, a cloud phone system frees you (and your business) from being tied to a telecom company.

Your cloud service provider maintains data centers that house the phone system. When you sign up with the provider (like with Dialpad), you’re allowed access to these data centers. The service allows you to make phone calls through the Internet, so you never have to set up any onsite hardware.

VoIP (Voice over Internet Protocol) is the technology that makes it all possible. Through VoIP, voice signals can be transmitted over an Internet connection instead of through the PSTN (Public Switched Telephone Network.)

Before cloud phone systems, companies used traditional phone systems like PBX (Private Branch Exchange) and landline desk phones.

As a phone solution, PBX has a few serious weaknesses. Not only did it require businesses to buy expensive hardware upfront, it also forced businesses to estimate the number of users and calls they would need in the future and make purchases and infrastructure decisions with that maximum in mind.

Unsurprisingly, this estimate wouldn’t always match up with actual business needs. Companies would often have to overbuy in fear that they might hit capacity too early and have to put their business on pause—not good.

Here are a few other reasons to go with cloud phone systems, many of which are also UCaaS (unified communications as a service) platforms that also give you messaging, video conferencing, and other advanced features.

And you can do it without installing, maintaining, and updating any expensive hardware. It’s one of the biggest benefits of a cloud solution: you can add new users, remove users, and manage phone numbers all on your own in your account—no expensive IT consultant needed.

If you have a distributed team and a global customer base, then you probably need a VoIP or cloud phone system.

Specifically, you need a cloud phone service provider that can give you good call quality—affordably. If you need to upgrade your Internet, T-Mobile’s partnership with Dialpadgives you a lightning-fast 5G network bundled with a unified communications platform.

No more provisioning desk phones. With a cloud phone system, you can make calls from your cell phone (using your business number), laptop, tablet, desk phone—or all four.

It’s less costly—and also saves you time since you don’t have to install expensive communications hardware and infrastructure.

When you set up a PBX phone system, you have to factor in hardware, implementation, phone costs, other fees, and a week (or months-long) setup process. Setting up a cloud-based phone system, on the other hand, takes minutes.

And if you’re running a more extensive operation with international offices or a contact center or two? A cloud phone system works for those setups too.