Customer Stories

See how Central Restaurant enhances the customer experience with Dialpad

Central Restaurant is a wholesale distribution company that specializes in commercial foodservice equipment and supplies nationwide. Headquartered in Indianapolis, Central Restaurant currently operates remotely with sales and support happening over the phone.

Nat Norris, VP of Marketing and IT, has worked at Central Restaurant for 13 years, and he's constantly looking for ways to improve Central Restaurant’s infrastructure while identifying opportunities for future scalability.

Before Dialpad, Central Restaurant was experiencing poor call quality and dropped calls. They needed a more reliable solution to deliver better service to their customers.

Dialpad has helped Central Restaurant improve their customer experience with better call quality and a sophisticated, but easily customizable call center setup that routes customers to the right person—at the right time:

skills based routing in dialpad contact center
“The call center piece has been phenomenal. It’s a big upgrade from where we were before.”
Nat Norris
Nat Norris
|
VP of Marketing and IT at Central Restaurant

Central Restaurant is also now able to better understand how the business is performing with call analytics, such as wait times and call volume and wait times, which allows them to fine-tune their call center set up and make decisions in real time:

heatmap showing call volumes in dialpad contact center
“When you put all the call center analytics together, it’s incredible. We start to see things we didn’t see before.”
Nat Norris
Nat Norris
|
VP of Marketing and IT at Central Restaurant

Dialpad has helped Central Restaurant improve their customer experience with its reliable contact center solution, robust call center features, and detailed call analytics. Want to see how it works for yourself? Book a demo and we'll walk you through Dialpad can empower your contact center agents!