Smarter Support.
Happier Customers.
From $75/agent per month
Deliver great customer experiences
- Smarter Support
- Real-time Sentiment
- Turn Agents Into Experts
- Dashboards and Analytics
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Smarter Support
Learn from your customer calls and deliver one of a kind service with an AI-powered inbound call center platform that's simple to setup and use
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Real-time Sentiment
Know the moment a call turns bad - and have enough time to do something about it - with real-time customer sentiment that displays when Supervisor attention is needed.
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Turn Agents Into Experts
Automatically populate the right answer to your toughest FAQs with real-time keyword detection powered by Voice Intelligence.
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Dashboards and Analytics
Never scramble for clean reports again. Dialpad offers real-time dashboards and service level alerts for every inbound call center, plus exportable analytics on call volumes.
“When a customer calls in, we can actually
guarantee a quality connection with them.”
— Olaf Doemer, Director of Global support at Acquia
Features that help you keep your customers happy
Can't find what you're looking for? View the full feature list or check out our FAQs
Dashboards & Analytics
Service Level. Wait Times. Agent Status. Real-time alerts plus our service dashboard keep Supervisors in the know.
Intelligent Call Routing
Route the callers via fixed order, round robin, or set up custom hold queue options for each individual inbound call center.
Agent Coaching
Dialpad Support offers traditional coaching features like Listen In/Barge/Take Over plus AI powered coaching tips via real-time recommendations.
Native Integrations
Dialpad Support natively integrates with your other cloud based tools like Zendesk, Salesforce, G Suite, and more.
Monitor & Listen
Listen in when your agents need you most with real-time sentiment and live transcription powered by AI.
Smart Notes
Accelerate productivity by automatically capturing meeting notes from any conversation.
See for yourself.
Setup a call center in 10 minutes
Try for Free