Contact Center Software

Connect agents to customers and deliver answers from anywhere in the world.

 

Turn Agents Into Experts

How do you deliver the kind of support customers expect with legacy software? Hint: you can’t. With Dialpad’s cloud contact center, support teams gain a single platform to engage and resolve customer inquiries from anywhere in the world.

Connect your existing ticketing and CRM systems to offer omnichannel support, surface on-demand metrics with dashboards and reporting, and coach agents in real-time with Ai powered recommendations.

92%

of interactions happen over the phone (source).

74%

of people who have a bad phone support experience are likely to choose another business the next time they shop (source).

How it works

Monitor and listen in to calls in real-time or automatically surface recommendation cards that deliver answers directly to agents.

Dig into insights that matter, from Service Level metrics to Agent: Caller ratios plus inbound call volumes.

Integrate your phone support with ticketing systems, CRMs, or collaboration hubs for a streamlined workflow that keeps agents in a single place.

Features that matter

With Dialpad we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.

Mike Montiero
Communications System Manager, EF Education First
READ THEIR STORY

  • Cloud Deployment

    Have your call centers up and running in a matter of minutes with cloud-based software that works across existing devices.

  • Omnichannel Capabilities

    Connect phone support with your ticketing system or CRM to deliver a superior customer experience across the channels your customers use.

  • Smart Call Routing

    Automatically match caller inquiries to the right agent with call routing based on agent availability or skill level.

  • Agent Coaching

    Monitor and listen in on live calls or serve up agent recommendation cards based on keyword triggers said by agent, customer, or both.

  • Dashboard & Reporting

    Keep managers aware of agent activity and performance with real-time dashboards, call volume and hold queue metrics, and customizable wallboards.

  • Phones & Headsets

    Bring your own devices (BYOD) or buy HD quality desk phones and headsets direct from Dialpad.