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Turn your agents into experts

The inbound call center that uses Ai to teach agents what makes your customers happy and how to keep them that way.

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Great customer experiences don’t have to break the bank.

Decreased Ramp Time

50%

Thanks to real-time coaching, one organization was able to decrease agent ramp time in half.

Simple Deployments

90%

The reported reduction in deployment time by one organization when switching over to Support.

Greater Cost Savings

$300k

The average annual savings realized when one organization switched off their PBX and onto Support.

Forrester

Learn how one organization was able to achieve all three (and then some).

Read the Study

How it works

Know which calls are going well and which need a little TLC with Ai powered sentiment analysis and live transcriptions.

Coach agents in real-time with call monitoring features that help you guide them towards the right answer.

With dashboards that highlight agent status, SLAs, and call volumes, get a clearer picture of where attention (or staffing) is needed.

Answer calls right inside Zendesk and keep customer history in one place.

Features that matter

Customer satisfaction has increased since switching to Dialpad. We can now guarantee excellent voice quality between our customers and engineers no matter where they are.

Olaf Doemer
Director of Global Support at Acquia

Acquia
  • Faster Deployment

    Deploy new call centers, agents, and phone numbers in minutes, and see changes update in real-time.

  • Real-Time Agent Coaching

    Improve first call resolution (FCR) and customer satisfaction (CSAT) scores with default and customized recommendations that pop-up in real-time to guide your agents to the right answer, faster.

  • Listen in, Barge, or Take Over

    Step in to assist your agents when they need it the most by monitoring the conversation with live customer sentiment and call transcription, powered by Voice Intelligence.

  • Dynamic Call Routing

    Route callers via fixed order, round robin, or set up custom hold queue options for each individual inbound call center.

  • Smart Notes

    Accelerate productivity by automatically transcribing calls, capturing key moments, and getting comprehensive summaries from any conversation.

  • Seamless Integrations

    Integrate with the tools your team already knows and loves, like Zendesk, ServiceNow, Salesforce and more.

  • Dashboard & Analytics

    Access instant, real-time metrics to monitor queue activity and conversation trends so you can better fine-tune your support strategy.

  • Phones & Headsets

    Dialpad supports a wide range of phone handsets, and we offer several models directly to our customers who need a one-stop shop.

  • Can't find what you're looking for? View all our features

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