Call Analytics Help You Identify Opportunities

Using Voice Intelligence AI your calls are automatically 
recorded, transcribed, and analyzed for sentiment, questions, 
and interesting moments. Capturing and summarizing agent interactions reduces effort to review call recordings in their entirety helping you find areas to improve faster than ever before.

Call analytics UI

Coach In Real Time

Using the power of real-time transcription Voice Intelligence offers the ability to provide agents with contextual information to help them improve while on-duty. Gentle reminders pop-up on screen that help smooth out conversations and offer helpful information while a call is happening.

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Keep All Your Historical Data

Everything is stored in the cloud and conveniently available for the life of your account. Easily search through old records to find conversations with keywords or in certain time periods.

Data in the cloud illustration