Brynn Gaeta

Team Lead, Support QA and Development

Call center quality header
Call center quality assurance: A guide from a CS leader

Brynn Gaeta

Team Lead, Support QA and Development

Call center quality header
Call center quality monitoring: A supervisor's perspective

Brynn Gaeta

Team Lead, Support QA and Development

Aht Header
How to reduce average handle time in your contact center

Brynn Gaeta

Team Lead, Support QA and Development

Occupancy call center header
Contact center occupancy: Why 100% occupancy shouldn’t be your goal

Brynn Gaeta

Team Lead, Support QA and Development

Customer experience analytics header
Customer experience analytics: What to measure (and optimize)

Brynn Gaeta

Team Lead, Support QA and Development

Contact center dashboard header
What to look for in a call center dashboard

Brynn Gaeta

Team Lead, Support QA and Development