PadSplit’s team goes from 5 employees to more than 80 worldwide
We needed something that would let us record calls, have multiple people staffing the lines, a call tracking system. And a phone tree was huge as well because we had other departments that people might want to reach.
Erin Willbanks
Head of Customer Experience
Dialpad’s call dispositions are really important for us—it gives us better reports and lets me see the breakdown of different problems we’re seeing. A big part of our job in Customer Experience is recording our calls, reviewing them, and going back to do training.
Erin Willbanks
Head of Customer Experience
With Dialpad, our team in the Philippines can shadow our state-side team, and vice-versa.
Erin Willbanks | Head of Customer Experience
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