Why DPN says their business phone system is “saving the day”
Dialpad was so easy. Within five minutes I had an account and people were making phone calls, it was that easy. And it ended up being cheaper!
Daniel Fedodoroff | Technical Officer
Dialpad is saving the day, it’s so good. With Dialpad, we can bring up call history and transcripts to get the proof we need, fast.
Daniel Fedodoroff
Technical Officer
We have this one employee who really loves the label function, because she can label callers as a landlord or a tenant. When she’s answering the phone, she sees that label and knows who the person is.
Daniel Fedodoroff
Technical Officer
If we want to check what a conversation was about, we can pull up the Vi transcript and give them the gist of what was said. We can see exactly what they talked about, so it’s been really helpful for us.
Daniel Fedodoroff
Technical Officer
It’s been really good to track and see this data. We never knew how many calls we got as an organization, but now we can just open up Dialpad and see that as an organisation, we have thousands of calls a week, or if we’ve got an employee on the phone for 250 hours a week. We never knew any of this before, so it’s really amazing to be able to go and see.
Daniel Fedodoroff
Technical Officer
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