“It’s been extremely valuable for our sales team. Reps can be reached from anywhere on their phones, and they can switch devices and not break the call with the customer.”

“We use Dialpad QA Scorecards every day for our call reviews. With it, managers have a better view of how their teams and agents are performing—so everyone can improve.”

“If a customer comes in for an oil change and wants text updates, a lot of folks are uncomfortable giving out a personal number. Dialpad is perfect because we can just message them from the app.”