Resource Library

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Customer Stories

Acquia Empowers Sales and Support with Dialpad

Acquia is making smarter calls and better business decisions with Dialpad. With better call quality, and 100% elimination of dropped calls, Acquia's global support team is increasing customer experience and happiness.

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Ebooks & Research

Turn Your Call Center Into a Customer Experience Powerhouse

When a single conversation can mean the difference between a lifelong relationship and a lost customer, delivering outstanding customer experiences isn’t something you strive for, it’s what you do, period. This whitepaper can show you how to hit every call out of the park.

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Ebooks & Research

Boosting Workplace Productivity with AI

AI isn’t replacing support or sales teams any time soon. But it is giving those teams a huge competitive advantage in solving customer problems, building meaningful relationships, and driving sales for your organization. This whitepaper shows you how.

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Customer Stories

Customer Stories

Acquia Empowers Sales and Support with Dialpad

Acquia is making smarter calls and better business decisions with Dialpad. With better call quality, and 100% elimination of dropped calls, Acquia's global support team is increasing customer experience and happiness.

WATCH NOW

Customer Stories

Qubit Kills the Desk Phone and Works From Anywhere

Learn how the 2 person IT department revolutionized communications for 300 employees in a matter of days.

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Customer Stories

The Financial Times Creates a Flexible Work Culture with Dialpad

Inspired by a need to support the company's 50% remote workforce, Financial Times sought a way to eliminate employee desk phones for good. Learn how they did it.

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See more customer stories

Ebooks & Research

Ebooks & Research

Turn Your Call Center Into a Customer Experience Powerhouse

When a single conversation can mean the difference between a lifelong relationship and a lost customer, delivering outstanding customer experiences isn’t something you strive for, it’s what you do, period. This whitepaper can show you how to hit every call out of the park.

DOWNLOAD

Ebooks & Research

Boosting Workplace Productivity with AI

AI isn’t replacing support or sales teams any time soon. But it is giving those teams a huge competitive advantage in solving customer problems, building meaningful relationships, and driving sales for your organization. This whitepaper shows you how.

DOWNLOAD

Ebooks & Research

7 Reasons to Ditch the Duct Tape and Embrace the Cloud

Individual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.

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Webinars

Webinars

AI: Turning Conversations into Business Intelligence

Join Dialpad CMO, Keith Messick, and Director of Account Management, Ali Mapes to learn how artificial intelligence can reveal and capture important insights from the conversations you’re already having with your customers while making your job easier.

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Webinars

Call Center Demo

Learn first hand how to create better customer experiences with automatic call routing, agent monitoring, and live dashboards.

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Webinars

Cord Cutting Hits the Enterprise

Brian Solis shares the results of his latest research on the demise of the desk (and the desk phone) with rise of the Anywhere Worker.

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Events

How to Videos

How To Videos

Manage Office Settings

Take a quick look at the different Office settings Admins have control over.

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How To Videos

Add a Room Phone

Room phones are perfect for shared spaces. Learn how to add and set up a room phone on your account.

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How To Videos

Add Call Credits to your Office

Learn how to quickly and easily add call credits to your Office's account.

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See more how to videos