Business communications
Glossary
Read Dialpad's guides below to learn about business communications terms, especially for sales and support.
Dialpad offers unified communications, sales outreach, and contact center solutions in one Ai-powered platform.
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | By industry
A
Automatic number identification (ANI)
B
C
Call center analytics software
Contact Center as a Service (CCaaS)
Customer experience management
Customer satisfaction score (CSAT)
D
Digital transformation roadmap
E
Enterprise digital transformation
Enterprise unified communications
F
H
I
Interactive Voice Response (IVR)
M
N
O
P
Public Switched Telephone Network (PSTN)
R
S
U
Unified Communications as a Service (UCaaS)
V
Voice over Internet Protocol (VoIP)
W
By Industry
Finance
Financial services customer service
Healthcare
Conversational Ai in healthcare
Healthcare call center software
HR & recruitment
Insurance
Insurance call center software