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Customer Service Etiquette for Phone, Chat & Email

Etiquette is a set of guidelines telling how one s...

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At the same time, communication via live chat may ...

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IVR works best when combined with customer relatio...

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Screenshot of Dialpad Ai transcribing a call in re...

As you talk, remember to smile even though the cli...

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6. Ask before redirecting Sometimes a support agen...

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The same goes for cases when you need to put the c...

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

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Customer service etiquette: Rules for phone, live chat, and email

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Head of Customer Success at HelpCrunch, Konstantine, shares the rules of customer service etiquette for the top three customer service channels—backed by data.

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