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Jen Jackson

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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

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Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

Contact Center Operations

Dialpad's Blog

Call Center Coaching: Techniques, Tools & More

One of the most important responsibilities for a c...

It makes it easier to hit your targets Speaking of...

A few effective coaching techniques Of course, the...

Screenshot of Dialpad Ai transcribing a phone call in real time.

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Screenshot of Dialpad Ai transcribing a phone call...

And what if managers could see the sentiment of ea...

Screenshot of Dialpad's Ai-powered live sentiment analysis feature

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Screenshot of Dialpad's Ai-powered live sentiment ...

Our CX team uses Dialpad's cloud contact center so...

Automated coaching Another way of coaching call ce...

Dialpad's real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.

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Dialpad's real time assist card feature popping up...

Whether you’re onboarding new call center agents o...

Screenshot of Dialpad's service levels notifications for contact center supervisors.

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Screenshot of Dialpad's service levels notificatio...

2. Looking for root causes of problems How beginne...

Creating a coaching call playlist in Dialpad

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3. Delivering the right coaching—to the right peop...

Screenshot of Dialpad Ai Scorecard showing which part of the call an agent met the criteria

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Screenshot of Dialpad Ai Scorecard showing which p...

For example, the scorecard behavior might be “Agen...

Creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls.

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Creating a Custom Moment in Dialpad, which tracks ...

From here, we can gather these common questions or...

Book a walkthrough of Dialpad's many AI-powered contact center coaching features!

Take a self-guided interactive tour of Dialpad's contact center app!

Looking for a way to improve your call center coac...

Looking for a way to improve your call center coaching and agent experience?

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Contact and call center coaching: Beginners vs tenured managers

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