Analyst Report

Dialpad Recognized as a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

Why was Dialpad rated as a Major Player? The report notes our:

  • Unified calling, conferencing, contact center and chat platform that works on any device
  • Standard integrations with productivity tools such as Slack, Google Workplace, Office 365, and popular support tools like Salesforce, Zendesk, and Kustomer
  • Unique AI capabilities that improve user experience—specifically our Voice Intelligence that provides smart call transcriptions and analytics
  • Formal deployment, including solution design, end-user training, porting management, and QA
IDC MarketScape’s 2021 Vendor Assessment of Worldwide UCaaS Service Providers Enterprise
Please fill out the form to get the full report.


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If you’re evaluating new VoIP or UCaaS solutions, IDC MarketScape’s report details why Dialpad should be considered for any business trying to future-proof their communications.
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