Analyst Report

Dialpad Recognized as a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

Why was Dialpad rated as a Major Player? The report notes our:

  • Unified calling, conferencing, contact center and chat platform that works on any device
  • Standard integrations with productivity tools such as Slack, Google Workplace, Office 365, and popular support tools like Salesforce, Zendesk, and Kustomer
  • Unique AI capabilities that improve user experience—specifically our Voice Intelligence that provides smart call transcriptions and analytics
  • Formal deployment, including solution design, end-user training, porting management, and QA
IDC MarketScape’s 2021 Vendor Assessment of Worldwide UCaaS Service Providers Enterprise
Please fill out the form to get the full report.


If you’re evaluating new VoIP or UCaaS solutions, IDC MarketScape’s report details why Dialpad should be considered for any business trying to future-proof their communications.
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