Zendesk Integration

Close more tickets faster with Zendesk and Dialpad.

Zendesk Integration

This integration provides Zendesk ticket information inside Dialpad, and Dialpad call controls inside of Zendesk, so you can provide better customer service without toggling between apps.

  • Dialpad for Zendesk

  • Zendesk in Dialpad

  • Service from anywhere

  • Easy setup and administration


Which Dialpad plans is the Zendesk integration available on?

Currently, this integration is available on Pro and Enterprise plans.

Does the integration cost anything?

No. However, you must be a Zendesk customer using the Talk Partner edition of their platform for the integration to be compatible with Dialpad.

Does the Zendesk integration work across all devices?

Currently, the integration is only available for the desktop or laptop version of both Zendesk and Dialpad apps.

Which call controls do I have access to inside of Zendesk when using this integration?

You’ll have access to all of your basic call controls including record, mute, hold, transfer, and more.

What Zendesk ticket information is available inside of Dialpad?

With the Zendesk inside Dialpad, you’ll be able to see basic customer information like name and number, as well as any outstanding and resolved tickets.

If I complete an action in Dialpad, will it appear in Zendesk?

Yes, this integration allows the data from both apps to sync so your records are always up to date.

My question wasn’t answered here. Where can I go to learn more about the Zendesk integration?

Reserve your spot at our weekly live Q and A webinar and ask your question there.

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