Customer Stories

The Second City Works from Anywhere with Dialpad



Second City has been bringing laughter to audiences around the world for over 50 years. From Tina Fey to Stephen Colbert, a host of famous alumni have kickstarted careers with the comedy enterprise. To support its global network, Second City relies on Dialpad to connect employees and customers through a modern business communications platform.


Second City’s original PBX phone system required an expensive third-party contractor to provision users, adjust settings, and perform updates. With teams scattered worldwide, IT faced significant issues of scale. Then, in August of 2015, Second City experienced a devastating fire at headquarters in downtown Chicago. Within hours, flames destroyed the organization’s data center and on-premises PBX.

“Our goal is to build a future-ready IT stack—that meant eliminating the deskphone.”
Dan Wagner
IT Manager


Second City’s move to Dialpad brought the organization one step closer to a pure cloud IT stack. The scalability and reliability of a platform that works on any device, and supports every channel of communication—voice, texting and messaging, and video conferencing—proved far more efficient than a traditional desk phone infrastructure.

The platform’s lightweight cloud architecture made it easy to provision users, spin up offices, and accelerate the change management process. In under a week, IT eliminated desk phones for good by provisioning Dialpad business numbers across tablets, laptops, desktops, and smartphones: 

adding new phone numbers in dialpad

The move instantly amplified the speed at which teams could collaborate around the world.

Whether they’re traveling to a remote office in Los Angeles, or performing on stage in London, Second City employees can now extend communications beyond the workplace and onto any device. This location-independent work style has transformed day-to-day productivity.

Dialpad’s native integration with Google Workspace also provides rich context into recent emails, upcoming calendar events, and shared documents—right within the user interface. Armed with a communications platform that syncs deeply with their productivity suite, Second City employees are now equipped to work from anywhere.