Customer Stories

Mono builds a connected agency with Dialpad

Empowering mono agency employees.



Since 2004, mono has launched creative campaigns for the world’s most innovative brands, including Google, Walmart, Target, and PepsiCo. With over a hundred employees and a satellite office in San Francisco, the agency needed a business communications platform that would inspire collaboration, empower its anywhere workers, and reduce the administrative burden on its lean IT team.


Whether working from home, collaborating at headquarters, or visiting a client site, mono’s employees now use Dialpad to push projects forward, no matter where work takes them. Teams can communicate via voice, chat, text, or video calls—across any device. mono has also benefitted from Dialpad’s pure-cloud architecture, which automatically refreshes with new features and updates. The platforms’ constant innovation has freed mono’s IT team to take a hands-free approach to system maintenance and upgrades.

“Dialpad Meetings has helped us build stronger 1:1 client relationships,” Grant explained. “It removes the friction of traditional conference calling—all you need is a dial-in number or URL to join.” By eliminating PINs or downloads, mono supports a seamless collaborative experience for project managers, creatives, and clients. Whether teams are pitching ideas, sharing campaign work, or syncing with designers, Dialpad Meetings makes it easy to create innovative content from anywhere.

video meetings in dialpad's app
“Dialpad helps our creatives turn ideas into reality—faster.”
Grant Griffith
IT Manager

Dialpad enabled mono’s lean IT team to provision users in minutes, reduce total communications costs by 60%, and modernize the way creatives work together. By killing the desk phone, the agency simplified project management, strengthened its collaborative culture, and launched a future-ready communications platform that spans its global offices.