Customer Stories

MarketStar Sees Immediate Results with Dialpad

“Dialpad allows us to see how many calls we’ve made, how long are those calls... and what levers we pulled to get that revenue.”
Katie Clemson
Team Lead

MarketStar is a global sales and marketing outsourcing company (learn more about outsourcing contact centers) providing sales solutions for the world’s leading and emerging companies such as Pinterest, Dropbox, and Samsung. With over 30 years of proven success, MarketStar is a true leader in revenue acceleration.

Prior to Dialpad, the MarketStar’s sales organization was relying on an outdated on-premise phone system with limited features. The team was feeling emotionally drained — having to manually make dial after dial, leaving the same voicemail repeatedly, without any insights into their call performance. All this while being tied to their desks so they wouldn’t miss a call.

MarketStar made the switch to Dialpad and saw immediate results.

The sales team now has the flexibility to take calls from any device, wherever they are. So there’s never a missed opportunity.

Using Dialpad, they’ve increased productivity with features like Voicemail Drop, which enables them to drop off a call and play a pre-recorded message, quickly moving on to their next call.

Thanks to Real Time Assist (RTA), the team is never at a loss for words. RTA provides battlecards that pop up in real-time based on trigger words. RTA has helped MarketStar decrease their ramp time for new reps by providing a helping hand during live conversations.

Members of the sales team also have access to data about their call histories and performance — including transcripts, call length, sentiment, and what type of customers were they speaking to. This data helps MarketStar become more effective in sales by providing managers with the information they need to better coach their teams.

With the help of Dialpad, MarketStar can now focus on what they do best: closing deals.

“I’d like to think of it as less of a phone system, and more of a platform for transformation.”
Keith Titus
CEO & President