Single pane of glass Hero

Dialpad vs. Zoom One

A quick snapshot of what you get with Dialpad:

  • A single window for calls, messages, and meetings
  • Meeting attendees can join from any device—no download or registration needed
  • AI-powered full real-time transcription (not just subtitles), so you can scroll up and get context about what’s been discussed

Take Dialpad for a test drive and see for yourself how it stacks up against Zoom!

Since you’re comparing Zoom and Dialpad, we’re going to go ahead and assume you’re looking at different UCaaS (unified communications as a service) solutions for your business.

Well, you’re definitely on the right track (and we’re pumped to have made your shortlist!). We’ve put together this detailed comparison of Zoom and Dialpad to help you make your decision.

Dialpad Talk vs. Zoom at a glance

FEATURES
Pricing
Free plan available; Business plan is $15/user/mo on annual plan
Free plan available; Pro plan is $149.90/user/year
Call routing
Custom IVR
Device switching
Meetings experience
Attendees can join with one click from desktop or mobile browser—no download or registration required
Attendees are prompted to auto-download and register for an account before joining
Voice transcription
View full, real-time transcriptions during meetings, calls and immediately in your inbox after each call
View “closed captioning” during meetings and the full transcript a while later after each call
Interface
Calls, video meetings, and messages all appear on a single window
Need to toggle between windows for the messaging, calling, and video features
Whiteboard functionality
Integrates with Miro to offer three editable whiteboards on the Free plan
Offers three built-in editable whiteboards on the Free plan
Customer support
Live chat available even on free plan
Live chat support only available to paid plans
Pricing
Free plan available; Business plan is $15/user/mo on annual plan
Free plan available; Pro plan is $149.90/user/year
Call routing
Custom IVR
Device switching
Meetings experience
Attendees can join with one click from desktop or mobile browser—no download or registration required
Attendees are prompted to auto-download and register for an account before joining
Voice transcription
View full, real-time transcriptions during meetings, calls and immediately in your inbox after each call
View “closed captioning” during meetings and the full transcript a while later after each call
Interface
Calls, video meetings, and messages all appear on a single window
Need to toggle between windows for the messaging, calling, and video features
Whiteboard functionality
Integrates with Miro to offer three editable whiteboards on the Free plan
Offers three built-in editable whiteboards on the Free plan
Customer support
Live chat available even on free plan
Live chat support only available to paid plans

Easy meetings experience

With Dialpad, you can start or join meetings with one click whether you’re using the browser, desktop, or mobile app.

The full-featured browser app means meeting attendees (including clients and prospects) don’t even need to download anything and can simply open the meeting link right from the web, whether they’re using Google Chrome, Edge, Safari, you name it... Dialpad is one of the most accessible platforms out there.

Dialpad’s desktop and mobile apps work across iPhone (iOS) and Android devices, and PCs and Macs. There’s no email registration required either—guests can just enter their name and be ready to roll.

This is unlike Zoom, which pushes all meeting attendees to download the desktop app and register for a Zoom account. Also unlike Zoom, Dialpad’s video meetings are natively embedded into the app. No tab switching or navigation of separate windows required.

Dialpad also boasts intuitive features for better meeting facilitation including a meeting countdown timer, end of meeting reminders, automatic post-call summaries (that include audio and video recordings, transcript, and action items), and more.

😃 DIALPAD TIP:

Want to interact with other meeting participants without interrupting the speaker? With Dialpad, you can have a group chat (just open up the little chat message icon in the bottom left to start chatting)—along with emoji reactions—right in the meeting window.

Emoji reactions in dialpad meetings blog size

Advanced meeting transcription

Dialpad and Zoom both offer live transcription on their Business plans. But they’re not the same.

With Dialpad, you have the ability to view the full transcription, not just "closed captioning" as is the case with Zoom. Dialpad transcripts can also be accessed immediately after a meeting is over, not minutes or hours later¹, and automatically captures action items and key questions in addition to the transcriptions (which have been shown to be more accurate than almost all competitors out there, by the way).

💸 DIALPAD TIP:

If you’re interested in Dialpad or Zoom’s paid plans, consider if you’d prefer to pay on a monthly or annual basis. With Dialpad, you can pay month-to-month and cancel your plan at any time (though we don’t think you will!) whereas Zoom requires you to pay for the entire year upfront.

A single app for everything

Dialpad is not only accessible via app, but can also be used with a web browser. Zoom customers are pushed to download an app, which not only provides a bad experience (especially for non-registered guests just wanting to join a meeting) but can also be subject to security vulnerabilities.

All of Dialpad’s communication functions (voice, meeting, message, contact center) exist on a single platform with a shared, common understanding of data, all infused with our built-in Dialpad Ai. (It’s no wonder Dialpad won the 2021 TrustRadius award for best features and usability of any collaboration tool!) Zoom technically has one app as well, but you have to toggle between windows for the messaging, phone, and video features.

🖥️ DIALPAD TIP:

Thinking of setting up a contact center in the future, or combining your existing contact center with your unified communications platform? Dialpad Ai Contact Center has you covered and seamlessly integrates into the same pane of glass you use to house the rest of your business interactions. Zoom now also offers a contact center platform but through a third party, so it’s entirely separate from its meetings software with little to no data sharing or integration.

Security and privacy

Speaking of security vulnerabilities… Zoom has made strides as a digital communications platform, particularly in its ability to introduce new features quickly. However, with the hurried roll-out of such features sometimes comes bugs and security risks.

For example, their venture into screen sharing left users vulnerable to private information leaking from non-shared applications. Similarly, the Zoom Windows client was discovered to be exploitable, exposing user passwords—while Apple’s Mac OS Zoom app had a flaw that could be abused to install malware or eavesdrop through devices.

Many of the world’s largest organizations (Google, NASA, and the FBI among them) now forbid or warn their employees against using Zoom, deeming it an unsafe platform. Not necessarily Zoom’s fault, but it’s an unfortunate side effect of its popularity for sure.

Dialpad prioritizes the security and privacy of your video conferencing software and has a host of security features designed to make sure your data stays safe, including enterprise-grade security and 256-bit end-to-end encryption.

Integrations

Dialpad integrates with most of the business tools you’re likely using already. Of course, it integrates with Google Calendar and Microsoft 365 to make scheduling video meetings really easy. And if you're using other tools like a CRM to track customer interactions? Dialpad’s Salesforce integration lets you receive and make calls and texts straight from Salesforce.

Rely on a whiteboard for brainstorming sessions? Dialpad’s Miro integration lets team members brainstorm together while seeing each other—just as if you were all in a meeting room whiteboarding together:

Dialpad miro integration

A unique thing about Zoom is that they actually offer built-in whiteboards—up to three for freemium users. It is a relatively new feature though, and not as sophisticated as Miro. Miro’s free plan offers up to three boards as well and, when integrated with Dialpad, works beautifully:

Dialpad's Miro integration

After you end your meeting, the meeting summary (in-app and email) will include links to each Miro board you created:

Award-winning customer support

There’s a reason why Dialpad won the Stevie® Award for sales and customer service. First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up, our team is available Monday to Friday from 8 am - 5 pm EST (or 24/7 for our Business plans) to offer support through live chat, email, and phone. Not to mention our super detailed online help center if you’d prefer to find the answer yourself.

Zoom, on the other hand, has a help center for their freemium users but that’s about it. Support tickets, live chat, and phone are only available to their paid customers. Their customers also report slow support times, with one reviewer stating it can take up to two days to hear back.

See how Dialpad vs Zoom stack up

Connect your team with a platform that powers voice, video, messages, and meetings across all your devices. Free for 14 days. Or, take a self-guided product tour first.

¹support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings