Dialpad Ai Voice vs. Zoom One

Since you’re comparing Zoom and Dialpad, we’re going to go ahead and assume you’re looking at different communications solutions for your business.

Well, you’re definitely on the right track (and we’re pumped to have made your shortlist!). We’ve put together this detailed comparison of Zoom and Dialpad's AI-powered collaboration platform to help you make your decision.

Easy meetings experience

With Dialpad, you can start or join meetings with one click whether you’re using the browser, desktop, or mobile app.

The full-featured browser app means meeting attendees (including clients and prospects) don’t even need to download anything and can simply open the meeting link right from the web, whether they’re using Google Chrome, Edge, Safari, you name it... Dialpad is one of the most accessible platforms out there.

Dialpad’s desktop and mobile apps work across iPhone (iOS) and Android devices, and PCs and Macs. There’s no email registration required either—guests can just enter their name and be ready to roll.

This is unlike Zoom, which pushes all meeting attendees to download the desktop app and register for a Zoom account. Also unlike Zoom, Dialpad’s video meetings are natively embedded into the app. No tab switching or navigation of separate windows required:

Industry-leading AI

Dialpad and Zoom both offer live transcription on their Business plans. But they’re not the same. Zoom uses Otter.ai, a third-party AI transcription tool, to generate transcriptions for its video calls. Dialpad Ai is integrated directly into the platform, and built in-house.

With Dialpad, you also have the ability to view the full transcription, not just "closed captioning" as is the case with Zoom. Dialpad transcripts can also be accessed immediately after a meeting is over, and automatically captures action items and key questions in addition to the transcriptions (which have been shown to be more accurate than almost all competitors out there, by the way).

Having analyzed over four billion minutes of proprietary voice and messaging data, Dialpad Ai is purpose-built for business conversations. And not only can it transcribe your voice and video calls in real time, Dialpad Ai can also generate a call summary with a short recap in natural language after every meeting:

A single app for everything

Dialpad is not only accessible via app, but can also be used with a web browser. Zoom customers are pushed to download an app, which not only provides a bad experience (especially for non-registered guests just wanting to join a meeting) but can also be subject to security vulnerabilities.

All of Dialpad’s communication functions (voice, meeting, message, cloud contact center functionality) exist on a single platform with a shared, common understanding of data, all infused with our built-in Dialpad Ai. (It’s no wonder Dialpad won the 2021 TrustRadius award for best features and usability of any collaboration tool!) Zoom technically has one app as well, but you have to toggle between windows for the messaging, phone, and video features.

Security and privacy

Speaking of security vulnerabilities… Zoom has made strides as a digital communications platform, particularly in its ability to introduce new features quickly. However, with the hurried roll-out of such features sometimes comes bugs and security risks.

For example, their venture into screen sharing left users vulnerable to private information leaking from non-shared applications. Similarly, the Zoom Windows client was discovered to be exploitable, exposing user passwords—while Apple’s Mac OS Zoom app had a flaw that could be abused to install malware or eavesdrop through devices.

Many of the world’s largest organizations (Google, NASA, and the FBI among them) now forbid or warn their employees against using Zoom, deeming it an unsafe platform. Not necessarily Zoom’s fault, but it’s an unfortunate side effect of its popularity for sure.

Learn more about Dialpad's security measures and features.

Integrations

Dialpad integrates with most of the business tools you’re likely using already. Of course, it integrates with Google Calendar and Microsoft 365 to make scheduling video meetings really easy. And if you're using other tools like a CRM to track customer interactions? Dialpad’s Salesforce integration lets you receive and make calls and texts straight from Salesforce.

Rely on a whiteboard for brainstorming sessions? Dialpad’s Miro integration lets team members brainstorm together while seeing each other—just as if you were all in a meeting room whiteboarding together:

A unique thing about Zoom is that they actually offer built-in whiteboards—up to three for freemium users. It is a relatively new feature though, and not as sophisticated as Miro. Miro’s free plan offers up to three boards as well and, when integrated with Dialpad, works beautifully.

Award-winning customer support

There’s a reason why Dialpad won the Stevie® Award for sales and customer service. First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up, our team is available Monday to Friday from 8 am - 5 pm EST (or 24/7 for our Business plans) to offer support through live chat, email, and phone. Not to mention our super detailed online help center if you’d prefer to find the answer yourself.

Zoom, on the other hand, has a help center for their freemium users but that’s about it. Support tickets, live chat, and phone are only available to their paid customers.

[1]zoom.us/pricing