Resource Library

webinars

webinars

The 15-Minute Dialpad Demo: Not Just a Phone System

Join us on Tuesdays and Thursdays at 11am PST as we walk you through a 15-minute demo of how Dialpad’s UCaaS platform works, followed by a short, live Q&A session.

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webinars

Contact Center AI is No Longer a ‘Science Project’

This webinar features the founders of two AI startups - Kare Knowledgeware and Koopid – both recently acquired by Dialpad. In creating their companies, they tackled these problems of complexity, and invented new systems to streamline the use of Conversational AI to power both omnichannel engagement and self-service, delivering next generation customer experience to clients around the globe.

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webinars

How Healthcare Company CareRev is Handling 20% Monthly Growth

What do you do when your company is growing quickly, but your contact center just can’t keep up?That’s the dilemma CareRev was facing. Even though they were growing more and more each month, their phone system had so many issues they ended up missing half their calls. Watch their webinar to find out how they got through it.

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webinars

Crunching the Numbers: What Made Camino Financial's Customer Service Go Way Up

Camino Finance's business phone system was disorganized and barely had any features—not to mention it couldn’t even integrate with their CRM software. And customer service was suffering as a result. So how did they create a better experience for employees and customers alike? Find out in this webinar.

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webinars

4 Ways Your Agent Experience Impacts Customer Loyalty

You may not realize it, but there's a direct link between your agent experience and customer loyalty numbers. Our contact center experts walk you through the four major ways your agent experience is affecting your customers.

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webinars

Making Sense of Hybrid Work

Hybrid work is here to stay, but what does that mean for your business, and what challenges will it present? Dialpad, Wainhouse Research, and Poly teamed up to answer all those questions and more in this webinar.

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webinars

Crazy Contact Center Predictions for 2022

Predicting the future isn’t easy, but in this lighthearted look at what COULD happen, Blair Pleasant and Ron Stevenson will discuss what will LIKELY happen in the year ahead.

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webinars

Pulling Costs Out of the Post-Covid Contact Center

Ventana Research joined us to discuss practical and easy ways you can reduce costs in the contact center in a post-covid 2022 world.

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webinars

Why Switch to Dialpad?

In this webinar, our experts walk you through what exactly Dialpad can do for your business with a live demo and a Q&A session so we may answer any questions you have.

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webinars

How AI Improves Agent Productivity and Service Quality

Watch as Dialpad, TMC Net, and Analyst Zeus Kerravala come together to discuss "How AI Improves Agent Productivity and Service Quality."

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webinars

Pipeline Strategies for Finishing the Year Strong

Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."

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webinars

The Evolution of the Contact Center

This webinar brings together contact center experts from Dialpad, Intercom, and CareLinx to discuss the evolution of the contact center, what changes are here to stay, and predictions for the future.

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webinars

5 Customer Service KPIs That Matter And How To Track Them

Watch this on-demand webinar with the CX Network as Dialpad's VP of Customer Success discusses the five most important customer service KPIs every contact center should be focusing on.

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webinars

Words Matter: What Leaders Can Learn from What Customers Say

Watch this on-demand webinar where we joined an ICMI webinar panel to discuss how contact center leaders can leverage customer insights to improve the overall experience and empower agents.

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webinars

How to Use AI to Reduce Customer and Employee Churn

This webinar goes behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity.

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webinars

Bigger Isn't Always Better: How Smart AutoCare Found A CCaaS Provider That Worked For Them

Smart AutoCare was looking for a CCaaS provider with unique capabilities and flexibility. Hear about their selection criteria and their decision making process.

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webinars

How To Go Remote With Your Contact Center: Lessons From Fenway Health

Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic in this exclusive webinar.

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webinars

AI, Call Recording, and Transcriptions: A Legal and Security FAQ Panel

Watch our recording of our live Q&A panel with Dialpad's legal and security team to answer all your questions around AI call recording and transcription issues.

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webinars

Effective Ways to Close Deals Faster

Sales revenue leaders from Dialpad, Outreach, & Highspot come together for an exciting and informative sales discussion.

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webinars

The Benefits (and Limitations) of AI Voice Technology

We were thrilled to join TMC Net to discuss all that AI has to offer... and where AI currently misses the mark.

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webinars

Learn How Dialpad & Intercom Built Personalized Customer Support at Scale

We teamed up with Intercom to discuss how live chat and voice can come together for an amazing customer support experience.

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webinars

The What, How, & Why of Voice Intelligence (Vi) for UCaaS

This three-part webinar mini-series tackles the what, how, and why of voice intelligence (Vi) for UCaaS. And, each video is under 10 minutes!

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webinars

5 Ways 5G Will Change UCaaS

We partnered with No Jitter to discuss the top five ways 5G will change UCaaS. Watch the on-demand webinar now.

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webinars

Understanding Voice Intelligence (Vi) for CCaaS

Watch our three-part webinar mini-series on everything that Voice Intelligence can do for the contact center. Each video is under 10 minutes!

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webinars

How Blue Cliff College Cut Telephony Costs & Easily Transitioned to Remote Work

Watch our customer story webinar in which Blue Cliff College's IT Director discusses the benefits the college experienced when updating their telephony system.

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webinars

The Future of the Workplace with WeWork

Watch our on-demand recording as Dialpad's CRO and WeWork's Head of Building Technology discuss "The Future of the Workplace."

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webinars

UCaaS + CCaaS: Brought Together with the Magic of AI

Watch this on-demand recording from our discussion at Enterprise Connect 2021 on how UCaaS and CCaaS are being brought together with through Artificial Intelligence.

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webinars

Voice Intelligence & AI: Making Every Word Count

Watch our on-demand session from Enterprise Connect 2021 where we discuss some of the tangible benefits of integrating VI in your business communications strategy.

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webinars

Contact Center Mistakes That Impact Customer Retention

We partnered with CCW to discuss the top four mistakes contact centers make that impact customer retention. Watch the on-demand webinar now.

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webinars

How to Set Up a Contact Center in Two Minutes

Join us for a 15-min live product demo of Dialpad's Contact Center where we set up a contact center with a two-minute timer on the screen!

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webinars

How the Right Tech Stack Increases Agent Productivity & CSAT

We partnered with Zendesk to discuss how to build the right tech stack to increase agent productivity and customer experience in this on-demand webinar.

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webinars

Your Guide to Coaching through the End of the Quarter

Watch Clari and Dialpad's on-demand webinar to learn how to leverage activity data to identify risks and opportunities in your pipeline.

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webinars

Now Dialing: JumpCrew

Watch this on-demand webinar to learn how JumpCrew ramped 100 reps in 100 days with a robust sales training program built on call transcripts and analytics.

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webinars

How to Scale Your Coaching Efforts to Build a World Class Sales Team

Watch this on-demand webinar to get the 5 tips for scaling your coaching to build a world class sales team.

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webinars

10 Tips For Selling to Executives

We’ve compiled what we’ve learned from our best and worst sales presentations so that you can learn from our mistakes. Watch this webinar to get the 10 tips for selling to executives that will help you close more deals.

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webinars

Dialpad Talk On-Demand Webinar

Kate Walsh, our Product Marketing Manager, walks you through a quick demo of Dialpad Talk including common challenges, key features, and use cases.

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webinars

Three years. 202% ROI. One phone system.

Scott Allison, Product Manager at Dialpad, and guest speaker Adrienne Capaldo, Senior Consultant at Forrester Consulting, discuss how Dialpad is delivering 202% ROI to its customers.

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webinars

AI: Turning Conversations into Business Intelligence

Join Dialpad CMO, Keith Messick, and Director of Account Management, Ali Mapes to learn how artificial intelligence can reveal and capture important insights from the conversations you’re already having with your customers while making your job easier.

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webinars

Call Center Demo

Learn first hand how to create better customer experiences with automatic call routing, agent monitoring, and live dashboards.

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webinars

Cord Cutting Hits the Enterprise

Brian Solis shares the results of his latest research on the demise of the desk (and the desk phone) with rise of the Anywhere Worker.

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webinars

The ROI of the Anywhere Worker IT Stack

Hear from Nucleus Research and Google on how you get the highest ROI with Dialpad’s pure-cloud modern business communications solution.

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webinars

Empower Your Sales and Service Teams

Dialpad is bringing the world’s best Modern Business Communications tool to Salesforce Lightning and Classic.

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webinars

Digital Transformation with Google + Dito

Top 5 levers to planning & maximizing your digital transformation. Understand how to balance quick-wins and longer term cloud strategies.

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webinars

Meet Today's IT Visionaries

Jerod Lindblom of Code42 sits down with Constellation Research to talk about the new world of IT and what the future holds for business.

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webinars

Build a Tech Stack that Can Handle Growth

Andrew Jessett, IT visionary and General IT Manager at FinTech disrupter, Xero, is here to show us how to scale to success by selecting the right cloud tools.

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webinars

Live Tour and Q&A

If you could create the perfect enterprise communication system, what would it look like? Join us for our monthly live demo at 11am Pacific to find out.

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