Device Switching

The call that you started on your three blocks from the office can be finished at your desk with Dialpad’s Device Switching feature. You can switch from your laptop to your smartphone to your tablet and back to your laptop without the caller ever knowing. No pins. No convoluted process. No dropped calls. No interruptions. With Device Switching, Dialpad gives you the freedom to work in a way that works best for you.

Device Switching

Discreetly move live calls from one device to another without interrupting your conversation or even notifying the caller of the change.

  • How Device Switching works

  • How do I switch between my devices?

  • Consistent and reliable quality


Does Device Switching cost anything?

No. Device Switching is included in all Dialpad plans without additional charge.

How many times can a live call be moved between devices?

There is no limit to the number of times a call can be moved.

Can you move calls between devices with different operating systems?

Yes. Your devices’ operating system does not affect your ability to switch between them.

What does the caller experience during a device switch?

Nothing. The transition is completely seamless. However, the volume of the call may seem louder if the microphone is closer to your mouth on the switched device.

Can I move a call to a device with a different phone number?

No. Device Switching only works between Dialpad-connected devices with the same phone number. However, you can transfer calls to different phone numbers.

Does Device Switching work with desk phones?

Yes, Device Switching can be done with certain Obihai and SIP devices.

My question wasn’t answered here. Where can I learn more about Device Switching?

This Help Center article may have the information you’re looking for. And you can sign up for our weekly live Q&A webinar and ask your question there.

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