Customer Stories

Hopeworks Connects Youths to Opportunities with Dialpad

Hopeworks is a nonprofit organization that connects underserved youths to life-changing opportunities. They focus on education, technology, and entrepreneurship to help prepare for the future.

Communication is essential to Hopeworks. Their team needs to connect with the people they’re supporting on a daily basis, whether through phone or text. For many young people in poverty, accessibility can be difficult.

“Hopeworks serves under-resourced youth, many of whom are homeless or going through incredible financial and personal hardship,” explains Dan Rhoton, Executive Director at Hopeworks. “They often don’t have reliable access to computers or email, which makes phone communication an excellent way to get in touch with them and bring them into our program.”

Without a good communications platform, it would be difficult for Hopeworks’s mentors to stay connected with their mentees. The company’s employees needed to be accessible from anywhere, over the phone or messaging.

How Dialpad Helped

With Dialpad, Hopeworks was able to make its mentors available to students no matter where they are or what device they are on. The Hopeworks team uses Dialpad on a daily basis, enabling them to check in with any students who are late and let them know they’re missed or to inform them of upcoming events like job fairs.

“We need to be accessible when our students reach out, and with Dialpad we can be.”
Dan Rhoton
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Executive Director

Hopeworks’ team also enjoys the many features Dialpad has to offer. With Dialpad’s AI-powered Voice Intelligence (Vi), Hopeworks can automatically transcribe calls and voicemails, which have proven particularly helpful. With the power of unified communication, Dialpad is helping Hopeworks fulfill its mission and provide a positive, educational environment.

Why Dialpad

Dialpad’s cloud-based unified communications platform enables people and organizations like Hopeworks to stay connected across devices and channels. With Dialpad, you’ll get everything from voice calling, video, messaging, and more, backed up by powerful artificial intelligence and reliable security.

At Dialpad, we value doing the right thing and making a positive impact in the world. That’s why we’re thrilled to be able to help Hopeworks make a difference for so many lives.