Contact and call center forecasting
Dialpad’s real-time analytics reports show us how our agents are doing by department, by date, and even by service level. It helps us increase customer satisfaction and decrease the time we take to deliver solutions.
Tania Cardenas
Senior Sales and Operations Manager at Camino Financial
Real-time data is invaluable, it really is. We can staff appropriately and can change over or move people quickly, which is something we’re working on in Dialpad.
Lance Schley
Director of Call Centre Operations
Want to have more accurate contact center forecasting?
Get a walkthrough of how Dialpad's Playvox integration works! Everything you need is in one platform, which means less toggling back and forth for your agents, and less time and resources spent on administering a bunch of disparate tools.