Voice Intelligence

Voice Intelligence (Vi) was designed with technology that allows organizations to be more efficient in their day to day communications and learn more from customer conversations. From automating note-taking to detecting customer sentiments, Vi is propelling enterprise communications into the future.

Voice Intelligence Technology

Voice Intelligence employs artificial intelligence to help organizations drive sales, gain competitive insights, elevate customer service, and have more efficient online meetings. 

Natural Language Processing

Voice Intelligence is built using NLP (Natural Language Processing) to intake the conversations that you have with your customers in real-time. NLP then processes the incoming conversation data to accurately capture and transcribe it, word-for-word, into an easy-to-read format.

Machine Learning

Built-in machine learning makes Dialpad Voice Intelligence improve over time. The more your organization uses Voice Intelligence, the more it learns from your conversations, and the better it gets at processing them. With time, call transcripts will increase in accuracy and Vi is able to process the more subtle nuances of the conversations.

Voice Recognition

Voice Intelligence is able to distinguish the voices between different conversation participants, making conversation transcripts easy to follow in a familiar back-and-forth format. 

Voice intelligence call transcripts

Voice Intelligence Across the Organization

The term ‘artificial intelligence’ often conjures images of self-aware machines taking over the world. The reality of it is far less sinister and much more helpful. The truth is, Voice Intelligence makes our jobs easier. It can eliminate tiresome, time-wasting tasks like to-do lists and note-taking. It can help you retain more of your customers by saving at-risk calls. It can even help you unearth important insights from your conversations that can make a major impact on your business.

Improve Sales

Vi helps salespeople identify and save at-risk deals, access competitive insights in real-time, and automate tasks like note-taking so they can spend more time with prospects.  

Provide Better Customer Service

Improve customer retention by knowing when agents need support in real-time, uncover insights that allow them to better understand customer needs, and eliminate housekeeping tasks.

Make Online Meetings Better

With Voice Intelligence built into UberConference, your team can get more out of online meetings because everyone can focus on the conversation and collaboration instead of trying to take notes and remember every last detail from the conference call. 

Innovate In Your Space

Find customer insights that can help build better products, stay a step ahead with strong competitive intel, and discover what messaging is truly resonating with your customers.

Dialpad Voice Intelligence

Conversation Analytics for UberConference

Have It On Record

Vi provides you with a complete transcription of your meeting—which includes exactly what was said, when, and by whom—so participants are free to contribute ideas and collaborate instead of trying to keep up.

Goodbye, To-Do List

You don’t have to remember every detail. Voice Intelligence captures and highlights key Action Items from your conversations, so you can put the notepad away and still leave the meeting knowing exactly what your next steps are.

Search Your Conversations

What did they say again? Voice Intelligence allows you to search your meeting transcriptions for specific keywords, so you can easily recall important details that may have slipped your mind.

Everything Summarized

After every conference call, you’ll receive a handy Post-Call Summary that includes important details like your complete searchable transcription, meeting sentiment, and key Action Items that came up during the meeting.

Built Right In

The same Voice Intelligence technology that you use in Dialpad has been integrated with UberConference—and ready to help you get more out of every meeting.

Voice Intelligence Features and Benefits

Real-Time Transcription

Voice Intelligence transcribes your conversations in real-time and
delivers them to you in an easy-to-follow text-based conversation format that even identifies who said what during the conversation.

Action Items

Record important items for your to-do list without ever picking up a pen or hitting a key. Simply say ‘Action Item’, and Voice Intelligence will capture the task and place it in your Call Summary.

Snippets

Taking notes during a call is tiring and distracting. With Snippets, you can easily highlight important points or takeaways during your conversations, eliminating the need to take extensive notes.

Call Summary

When you wrap up a call, Voice Intelligence puts your Transcript, Action Items, Snippets, and manual notes into an easily digestible call summary, so it’s easy to find important points from the call.

Live Call Sentiment

For Call Center Supervisors, you can see the sentiment of any current live call between customers and the agents. This gives you the opportunity to provide help, intervene, and even provide coaching where required.

Frequently Asked Questions (FAQ)

What is Voice Intelligence? +

Voice Intelligence is an artificial intelligence product that’s built into Dialpad. It captures conversations in order to automate tasks and uncover insightful data that can help organizations make smarter business decisions.

What tasks does Voice Intelligence automate? +

Voice Intelligence makes it easy to create to-do lists and take notes with a simple command or click of a button.

Is Voice Intelligence recording me? +

Voice Intelligence actually transcribes your conversation, turning the words you speak into words you can read.

Can I disable Voice Intelligence? +

Yes. Voice Intelligence can be turned off by administrators as well as individual end users in your web portal. However, if Voice Intelligence is disabled at the administrator level, end users cannot access the functionality.

What is an “Action Item”? +

An action item is a task you wish to record so that you can attend to it later. With Vi, a user would say “Action Item” followed by the action they wish to record.

How do I create a Snippet? +

A Snippet is a point, a takeaway, or a part of the conversation that a user wants to highlight. When the Snippet button is clicked, everything said 10 seconds before and after is captured.

What is a Call Summary? +

A Call Summary contains all of a users important call information including Action Items, Snippets, Transcript, and notes.

How accurate is the UberConference call transcription? +

Dialpad is an industry leader in the accuracy of call transcriptions, and Voice Intelligence gets more accurate the more you use it.

Who has access to my UberConference call transcripts? +

Only you and any other participant who was using Voice Intelligence in the meeting can access the call transcripts.

How do I search for my UberConference call transcripts? +

Once your online meeting ends, your UberConference call transcript will be made available in your Post-Call Summary. Simply type the word you’re searching for into the search field to find it.

What is Sentiment Analysis? +

Sentiment Analysis is Voice Intelligence’s way of measuring the general mood of a meeting. When you review it, you’ll know if the meetings was great, good, or not so good.

Digital Transformation

Call Analytics and Insights

Leveraging key insights from your customer conversations, Voice Intelligence helps you build better relationships and products.

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