Keeping your data safe and secure is just as important to us as providing you with the best cloud-based communications platform out there. That’s why we ensure that all of your data—from personally identifiable information to financial and payment details to actual call and message data—is encrypted and secure everywhere and at all times with the unrivalled security of the Google Cloud Platform.

All of your personal data and communication data is encrypted end-to-end to keep it safe and secure at all times.

Google Cloud Platform: The standard for encryption

Dialpad uses encryption to keep your data safe and secure whether it’s at rest or in transit. Using the Google Cloud Platform, your data is protected with 256-bit Advanced Encryption Standard inside redundant storage at multiple physical locations for both security and availability of data. All user and financial information, in addition to phone call data transmitted is authenticated and coded.

Call encryption

When calls are made with Dialpad using WebRTC technology, the signaling for call setup is executed using Websockets and TLS to provide privacy and data integrity. When the call starts and one party begins speaking, voice packets are encoded in SRTP (Secure Real Time Protocol) This ensures encryption, message authentication and integrity, and replay protection so that any sniffed packets cannot be deciphered.

That means that your VoIP calls are actually safer and more secure than calls over the traditional phone network.

The importance of strong encryption

Data is valuable. And breach can have tremendous consequences for your brand and organization as whole. That’s why we make sure that whether you’re making a call, sending a message, provisioning a new user, or making a payment, your data is layered with encryption to keep it safe.

Encryption FAQs

Is all data encrypted? +

Yes. Regardless of what the data is being sent, received, or stored, it is encrypted.

What kind of encryption is used for customer data? +

All customer data is encrypted with 256-bit Advanced Encryption Standard on the Google Cloud Platform.

Does encryption cost anything? +

Absolutely not. All Dialpad’s security features are built into the core product and provided free of charge.

What is the risk of data being unencrypted? +

Simply, it means that virtually anyone with a bit of knowledge can eavesdrop on conversations and steal data without too much effort.

Does encryption ever interfere with quality of service? +

Not at all. Voice conversations are as clear as day, regardless of robust layers of encryption.

Where can I learn more about encryption? +

Check out this White Paper on Security as well as this blog post on how to secure your data in the cloud.