Dialpad FAQs

Want better business communications? Here are some of the most frequently asked questions about Dialpad.

For existing Dialpad customers, please go to the Dialpad Help Center for troubleshooting and support for your account.

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What is Dialpad?

Dialpad helps you communicate with your team and customers. What’s unique about Dialpad is our built-in speech recognition (Dialpad Ai) which provides insights on how you communicate with customers to improve their experience. We’re also the only truly unified communications solution out there.

Here are some of our key products:

How to use Dialpad?

How long does this take to deploy?

Aren’t you like every other VOIP provider, how are you exactly different?

What kind of reporting does Dialpad have?

How does the Salesforce integration work?

How does the Zendesk integration work?

How are you different than Gong?

We use Outreach voice / Salesloft, how is Dialpad different?

What’s the difference between Dialpad Ai Contact Center and Zendesk Talk for reporting?

Why would I choose Dialpad for call center or basic phone needs over Talkdesk?

How are you different from Microsoft teams?

How does Dialpad integrate with Slack?

Dialpad Talk

What's the difference between a department and a call center?

Departments are a great solution for a group of users that experience fairly low inbound call volume (think: Finance or Marketing) vs a Dialpad Ai Contact Center which is really geared towards handling medium to high level inbound volumes. Additionally some features are available as a part of the call center experience vs a department—things like, sentiment analysis across live calls so managers know exactly how the customer's experience is going and when and where their attention is needed.

Does Dialpad support any kind of executive-assistant pairings?

Do I have to notify callers that I'm recording the call?

Can I use a desk phone with Dialpad?

Can I use my cell phone?

What kind of hardware would I need to buy?

Can I keep my number?

Are there any network requirements?

Do I have to make calls on WiFi or can I use my cell service?

Do you offer any out of the box integrations?

If I need more numbers, how do I get them?

What call routing options do you offer?

Do you have an IVR or Auto Attendant feature?

Do you support faxing?

Do you support SMS/MMS?

Do you support video calling?

Do you have call blocking?

What voicemail features do you offer?

Dialpad Meetings

What is Dialpad Meetings?

Conferencing is a pain. With Dialpad Meetings, it doesn’t have to be. Dialpad Meetings gives you an easy, powerful, and pain-free way to schedule and run conferences, all without requiring annoying PINs.

How is Dialpad Meetings different?

How much does Dialpad Meetings cost?

How many people can be on the call at once?

What do I need to use it?

Where is Dialpad Meetings available?

How do I get started?

Do all Dialpad Meetings users get Video and Dialpad Ai?

What Dialpad Ai features are available with Dialpad Meetings Business?

Is the call summary available to all users?

Does Dialpad Meetings come with every Dialpad product?

More questions?

Dialpad Ai Contact Center

How many queues are available within an inbound call center?

It's a 1:1 ratio—every call center includes one call queue (hold queue) to filter your inbound calls to.

Is there a per minute charge for calls?

What integrations are available with Dialpad Ai Contact Center?

What coaching features are available?

Do you support the whisper functionality?

What real-time reporting do you offer?

Dialpad Ai Sales

Is there a per minute charge for calls?

Dialpad Ai Sales call pricing starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States. Additionally, there is an inbound toll-free per minute fee of $0.02/min per Agent, per call center.Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.

Do I have to purchase Dialpad Ai Sales on a contract?

Do you need to purchase both Dialpad Talk and Dialpad Ai Sales?

We use Outreach / Salesloft, how is Dialpad Ai Sales different?

How does Dialpad Ai Sales help tenured AEs?

What real-time reporting do you offer?

What type of support is included with my account?

Security

Can Dialpad help us meet PCI compliance requirements?

Dialpad offers two options to customers in order to help them maintain their PCI Compliance.

Option 1: Agents have the capability to pause their recordings in order to take payments data over a call

Option 2: Dialpad offers an API to programmatically stop/restart recordings for users based on actions taken in payment systems.

Are Dialpad’s integrations secure?

Does Dialpad protect against spam calls?

How does Dialpad protect against web application attacks?

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