Dialpad vs. 8x8

Dialpad and 8x8 are both cloud-based phone systems that offer a suite of products. Both platforms offer voice, messaging, web conferencing, and contact centers as well as integrations with popular apps like Google Workspace and Salesforce.

Although these two providers have a lot in common and both use VoIP technology, there are also major differences. Keep reading to learn how Dialpad Ai Voice stacks up against 8x8.

Finally, all your conversations in one place

Dialpad and 8x8 both dub themselves as all-in-one communication platforms—but they’re not the same.

With Dialpad’s single app for calling, chat, contact center, and video conferencing, onboarding and setup are very easy. The business messaging platform automatically syncs across all devices, providing a single source of truth for all your business conversations.

Picture this: You had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. Before the call, you had an email thread going with some Google Drive attachments. All of these interactions will show up in a single pane when you access Dialpad. This makes it easy to find where the conversation left off, regardless of what device you’re using:

Integrate with all your favorite apps

Both Dialpad and 8x8 integrate with the apps you’re likely already using, like Google Workspace, CRMs (like Salesforce and HubSpot), collaboration software (like Microsoft 365), customer service tools (like Zendesk), and more.

Here to make your life easier: Dialpad Ai

How a phone system is built determines its ability to develop and innovate over time. Dialpad’s telephony architecture is the only one that has artificial intelligence built into the product. We call it “Dialpad Ai”—and it’s the one of the most accurate out there. We'd recommend browse 8x8's website to see what types of AI features they've built or include in their product.

So why would you want Dialpad Ai in your phone system or contact center platform? Loads of reasons. Not only does it automatically transcribe your voice conversations—in real-time—it can also detect customer sentiment on calls based on the words they use and pick out keywords and phrases so you can track them.

For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Having analyzed over four billion minutes of proprietary voice and messaging data, Dialpad Ai is purpose-built for business conversations. And not only can it transcribe your voice and video calls in real time, Dialpad Ai also integrates with ChatGPT to automatically generate a call summary with a short recap in friendly, natural language after every meeting:

We’re always here for you

There’s a reason why Dialpad won the Stevie® Award for sales and customer service.

First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you out through the following channels:

• Live chat (with a real human!)
• Phone
• A detailed Help Center

We’ll give props to 8x8 as well here, though—they offer technical support 24 hours a day via live chat and phone.

Savings that go beyond just the price

Dialpad's plans start from just $15/user per month, while 8x8's X2 plan starts at $28 per user month (regular price)¹—and here’s the thing that companies don’t talk about much. The advertised cost of software isn't always the best indicator of how much you’ll actually need to pay.

For example, there’s the cost of implementing, configuring, and supporting your chosen software. If something is slightly cheaper upfront—but takes much more time, effort, and support from your vendor, just to get it up and running and configured the way you want—would you still go with it?

(That includes changes in scaling up and down later on, by the way).

Or would you rather choose something that might cost a little more upfront, but makes deployment, configurations, admin, and scaling all super easy to do yourself?

That’s what Dialpad is designed to let you do. Think of how much you’re saving by not having to call in an IT person to do little things like add a user or change your voicemail settings. Or having to pay surprise implementation fees every time you want to add an integration.

But you don’t have to take our word for it

According to GetApp, folks comparing Dialpad and 8x8 found Dialpad easier to use and set up and thought it provided better value for the money, more features, and better customer support.

Not to mention Dialpad's Trustpilot rating...

[1] 8x8.com/products/plans-and-pricing