Call Centers, Reinvented

Say hello to the new age of call centers from the minds behind Google Voice.

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Built for tomorrow

Spin up new call centers, add agents, and update IVRs, all from an instantly responsive admin portal that’s ditched complicated deployments and the IT headaches that came with them.

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One Voice, One Platform

Dialpad's Call Center is built on the same platform as your business phone system, so calls, texts, and contextual customer information is always front and center.

Plus with native integrations between Salesforce, Zendesk, G Suite and more, Agents get the full picture on every call—from first opportunity logged to latest ticket created.

Dialpad Has transformed the way we sell and service

— Brendan Farrell, Director of IT at PlanGrid

Simple, Predictable Pricing

Call Center Seats are available as an add-on to Dialpad Pro and Enterprise plans and include US and CA calling. 

Call Center Standard

$

USD

15

/user/mo

3 Call Centers (Call Queues)

25 Agents per Call Center

$35 billed monthly

Try Standard
    Call Center Standard Features
  • Customizable IVR
  • Auto-Call Recording
  • Unlimited Inbound Calls
  • 3000 Outbound Minutes Per Agent, $0.01/min additional
  • Longest Idle Routing
  • Round Robin Routing
  • Fixed Order Routing
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Call Center Enterprise

CONTACT SALES

Unlimited Call Centers (Call Queues)

500 Agents per Call Center

TALK TO SALES
    Call Center Enterprise Features
  • Customizable IVR
  • Auto-Call Recording
  • Unlimited Inbound Calls
  • 3000 Outbound Minutes Per Agent, $0.01/min additional
  • Longest Idle Routing
  • Round Robin Routing
  • Fixed Order Routing
  • Advanced Analytics
  • Agent Monitoring (Listen/Barge)
  • Real-time Dashboard
  • Custom Service Level Alerts
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Compare Plans
Enterprise
Talk to Sales
Product Features
Customizable IVR
Auto-Call Recording
Unlimited Inbound Calls
3000 Outbound Minutes Per Agent, $0.01/min additional
Longest Idle Routing
Round Robin Routing
Fixed Order Routing
Automatic Call Distributor (ACD)
Number of Call Centers (Call Queues)
3
25
Unlimited
Number of Agents per Call Center (Call Queue)
25
200
500
Call Center Analytics
Agent Monitoring (Listen/Barge)
Real-time Dashboard
Custom Service Level Alerts
Customizable Greetings & Hold Music
International Numbers
Integrations including Salesforce, Zendesk, O365, G Suite
Unlimited Concurrent Calls
Unlimited Callers in Queue
Call Waiting/Parking
Contact History
Admin and Reporting API
Messaging (SMS, MMS)
Visual Voicemail & Transcription
Place in Queue

FREQUENTLY ASKED QUESTIONS

How many Call Queues are included in a Call Center?

It's a 1:1 ratio—every Call Center created in Dialpad includes one Call Queue (or Hold Queue as we call it). Hold Queues are where your callers will be routed when no Agents are available.

I don't have a Dialpad account—can I still buy Call Center?

Sure you can. Just remember that Call Centers are sold as an add-on to Dialpad Pro and Enterprise plans. We do plan on offering a standalone product in the near future.

Can I integrate existing apps with my Call Centers?

Absolutely. Our Call Centers natively support integrations with Salesforce, Office 365, G Suite, Zendesk, and ServiceNow.

Do you support the Whisper functionality?

We found that the whisper feature was pretty distracting (how can you concentrate on what your caller is saying with someone whispering in your ear?). Instead, Supervisors can message their Agents while listening in on their calls—less distracting, more direct, and all in one central place.

My questions weren't answered on here. Where can I find more information?

You can always find more information on Dialpad products and features by visiting our Help Center.