Standard

$15

/user/mo

$20 USD if billed monthly

1 License Minimum

  • Unlimited calling2
  • Unlimited SMS & MMS1
  • Call controls (call forwarding, transfer, 
hold, mute)
  • Custom voicemail greeting
  • Voicemail transcription
  • G Suite & Office 365 integrations
  • Fax (add-on)1
  • Custom off-hours routing

Enterprise

Contact us

100 License Minimum

All Pro plan features, plus:

  • 100% uptime Service Level Agreements (SLA)
  • Extensions
  • Unlimited office locations
  • Enhanced 24/7 Phone Support
  • Unlimited ring groups (departments)
  • Azure Integration
  • IAM/SSO Integrations (Okta, OneLogin)
  • Retention policies
Try for free

Try Dialpad free for 14 days

See why thousands of teams big and small stay connected with Dialpad.

PLAN BASICS

Seat Minimums
Office Maximums
An Office is used to represent a physical location or group of people. Office locations are also used to determine tax rates
Phone Number Included (per user)
Unlimited Calling2
Mobile & Softphone App Support
Call Recording
Multi-level Auto Attendant
Additional Numbers (Individuals)
Custom Routing
Set Personal Working Hours
Extensions
Toll-Free Number Support1
Automatic Spam Detection
Number Porting

COLLABORATION

Contact Syncing
Analytics & Reporting
Departments / Ring Groups
Hold Queues
Online Meetings (Dialpad UberConference)
Unlimited SMS, MMS, and Group Messaging 1
International SMS1

APPS & INTEGRATIONS

Salesforce (Sales & Service Cloud)
Zendesk
Slack
Hubspot
Zapier
G Suite
Office 365
Azure
Okta
OneLogin
ServiceNow
APIs & Webhooks
Outreach

PRODUCTIVITY

Switch Calls Between Devices
Voicemail Transcription
Exec-Assistant Pairings
Three-Way Calling
Click-To-Call
Automatic Post Call Notes
Call Transcriptions
Speech Coaching
Number Forwarding

SUPPORT

Knowledge Base
Community Forum
Support Coverage
Web (Multilingual)
Chat (Multilingual)
Phone
Dedicated Account Manager
Professional Deployment Services
Service Level Agreement (SLA)
Retention Policies

Standard

From $15 /user/month

Pro

From $25 /user/month

Enterprise

Contact us

PLAN BASICS

Seat Minimums
1 3 100
Office Maximums
An Office is used to represent a physical location or group of people. Office locations are also used to determine tax rates
1 10 Unlimited
Phone Number Included (per user)
1 Local Number 1 Local Number 1 Local Number
Unlimited Calling2
Mobile & Softphone App Support
Call Recording
Multi-level Auto Attendant
Additional Numbers (Individuals)
  Local or International Local or International
Custom Routing
Set Personal Working Hours
Extensions
   
Toll-Free Number Support1
Automatic Spam Detection
Number Porting
Local & Toll-Free Local & Toll-Free Local & Toll-Free

COLLABORATION

Contact Syncing
Analytics & Reporting
Departments / Ring Groups
3 max 25 max Unlimited
Hold Queues
 
Online Meetings (Dialpad UberConference)
Unlimited SMS, MMS, and Group Messaging 1
International SMS1
 

APPS & INTEGRATIONS

Salesforce (Sales & Service Cloud)
 
Zendesk
 
Slack
 
Hubspot
 
Zapier
 
G Suite
Office 365
Azure
   
Okta
   
OneLogin
   
ServiceNow
 
APIs & Webhooks
 
Outreach
 

PRODUCTIVITY

Switch Calls Between Devices
Voicemail Transcription
Exec-Assistant Pairings
Three-Way Calling
Click-To-Call
Automatic Post Call Notes
Call Transcriptions
Speech Coaching
Number Forwarding

SUPPORT

Knowledge Base
Community Forum
Support Coverage
24/5 24/7 24/7
Web (Multilingual)
Chat (Multilingual)
Phone
 
Dedicated Account Manager
Call for Details Call for Details Call for Details
Professional Deployment Services
Call for Details Call for Details Call for Details
Service Level Agreement (SLA)
   
Retention Policies
    Call for Details

1 Only available in the United States and Canada.
2 Unlimited inbound and outbound calls within your country, the US and Canada. For other locations please see our international rates.

Dialpad customer quote image

Our teams got up and running in minutes. It’s that intuitive.

Jeremy Cumbie
IT Director at Blue Cliff College
FAQS

Questions? We’ve got you covered.

PURCHASE

How do I pay?

We accept all major credit cards. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, contact the Dialpad Sales Team.

Am I signing up under a contract?

How much does a toll-free number cost?

GENERAL

Can I use a desk phone with Dialpad?

Can I use Dialpad internationally?

Do you support faxing?

Free

$0

/user/mo

Free unlimited video meetings
  • Meet up for to 45 minutes
  • Screen sharing
  • Unlimited call recordings
  • 10 participants max

Get free unlimited video meetings

And bring the team together, from anywhere on the planet.

PLAN BASICS

No Meeting Room Pins Required
Max Call Duration
Number of Participants
Call Recording
Screen Sharing
Audio & Video Conferencing
HD Audio

PRODUCTIVITY & INTEGRATIONS

In Meeting Chat
Automated Post Meeting Notes
Call Transcriptions
Google Calendar Integration
Outlook Calendar Integration
Salesforce Integration
Slack Integration
Intercom Integration
Evernote Integration
HubSpot Integration
LinkedIn Integration
Twitter Integration

ADVANCED

International Dial-In #s
Auto Dial Out to Participants
Toll-Free Conference Numbers 1
Custom Dial In Numbers
Custom Hold Music
Lock Meeting Rooms

SUPPORT

Knowledge Base
Community Forum
Support Coverage
Web (Multilingual)
Chat (Multilingual)
Phone

Free

$0 /user/month

Business

From $15 /user/month

PLAN BASICS

No Meeting Room Pins Required
 
Max Call Duration
45 min per meeting 5 hours per meeting
Number of Participants
10 100
Call Recording
Screen Sharing
Audio & Video Conferencing
HD Audio

PRODUCTIVITY & INTEGRATIONS

In Meeting Chat
Automated Post Meeting Notes
 
Call Transcriptions
 
Google Calendar Integration
Outlook Calendar Integration
Salesforce Integration
Slack Integration
Intercom Integration
Evernote Integration
HubSpot Integration
LinkedIn Integration
Twitter Integration

ADVANCED

International Dial-In #s
 
Auto Dial Out to Participants
 
Toll-Free Conference Numbers 1
  Starts at $20/mo/number
Custom Dial In Numbers
 
Custom Hold Music
 
Lock Meeting Rooms

SUPPORT

Knowledge Base
Community Forum
Support Coverage
8am - 5pm EST M-F 24/7
Web (Multilingual)
Chat (Multilingual)
Phone
 

1 Only available in the United States and Canada.

Dialpad customer quote image

Our teams got up and running in minutes. It’s that intuitive.

Jeremy Cumbie
IT Director at Blue Cliff College
FAQS

Questions? We’ve got you covered.

What is the difference between the Free and the Business plans?

The Free plan offers a full-featured meeting experience with unlimited 1:1 and group meetings and audio recordings. There is no trial period so you can try Dialpad Meetings for as long as you like. Both the Free and Business plans offer screen sharing, multiple video layouts, and support across all devices. Interested in elevating your meeting productivity with advanced features like AI-powered meeting transcriptions and video recordings? Sign up for the Business plan.

What do I need to use Dialpad Meetings?

How many people can be on a Dialpad Meeting at once?

Where is Dialpad Meetings available?

Do you offer toll-free dial-in numbers?

What payment methods do you accept?

Can I cancel my Business plan at any time?

How are meetings encrypted and secured?

Pro

Contact center software with real-time coaching that you can set up in minutes.

3 License Minimum
  • Unlimited SMS & MMS1
  • Help Desk integrations
  • 24/7 Phone Support

Set up your new contact center in minutes

And free your agents to work from anywhere on the planet.

PLAN BASICS

Toll-Free Number Support 1
Hold Queues
Multi-level Auto Attendant
Custom Hold Music
Max Agents per Call Center
Callers in Queue
Call Recording
In-Queue Callback

COACHING & REPORTING

Manager Alerts (Service Level, etc.)
Customer Sentiment Tracking
Call Monitoring (Listen In, Barge, Take Over)
Analytics & Reporting
Call Transcriptions
Real-time Agent Recommendations
Call History
Speech Coaching
Status Dashboards
Agent Screen Capture

PRODUCTIVITY & INTEGRATIONS

Automated Post Call Notes
Online Meetings (Dialpad UberConference)
Salesforce (ServiceCloud) Integration
Zendesk Integration
Kustomer Integration
G Suite Integration
Office 365 Integration
Slack Integration
Zapier Integration
Front
Custom Business Rules (APIs)

SUPPORT

Knowledge Base
Community Forum
Support Coverage
Web (Multilingual)
Chat (Multilingual)
Phone
Dedicated Account Manager
Professional Deployment Services
Service Level Agreement (SLA)
Professional Deployment Services

Pro

Contact us

Enterprise

Contact us

PLAN BASICS

Toll-Free Number Support 1
Hold Queues
25 max Unlimited
Multi-level Auto Attendant
Custom Hold Music
Max Agents per Call Center
200 500
Callers in Queue
500 1000
Call Recording
Automatic Custom
In-Queue Callback

COACHING & REPORTING

Manager Alerts (Service Level, etc.)
Customer Sentiment Tracking
Call Monitoring (Listen In, Barge, Take Over)
Analytics & Reporting
Advanced Custom
Call Transcriptions
Real-time Agent Recommendations
Call History
Speech Coaching
Status Dashboards
Agent Screen Capture

PRODUCTIVITY & INTEGRATIONS

Automated Post Call Notes
Online Meetings (Dialpad UberConference)
Salesforce (ServiceCloud) Integration
Zendesk Integration
Kustomer Integration
G Suite Integration
Office 365 Integration
Slack Integration
Zapier Integration
Front
Custom Business Rules (APIs)

SUPPORT

Knowledge Base
Community Forum
Support Coverage
24/7 24/7
Web (Multilingual)
Chat (Multilingual)
Phone
Dedicated Account Manager
Call for Details Call for Details
Professional Deployment Services
Call for Details Call for Details
Service Level Agreement (SLA)
 
Professional Deployment Services
  Call for Details

1 Only available in the United States and Canada.

Dialpad customer quote image

Our teams got up and running in minutes. It’s that intuitive.

Jeremy Cumbie
IT Director at Blue Cliff College
FAQS

Questions? We’ve got you covered.

What type of analytics do I get access to?

Both Pro and Enterprise plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

How does Dialpad Contact Center help with agent coaching and onboarding?

Is there a per minute charge for calls?

Do I have to purchase an annual contract?

What integrations are available with Dialpad Contact Center?

What type of support is included with my account?

Pro

$95

/user/mo

A phone system built for sales with outbound calling automation, real-time coaching & CRM integrations

3 License Minimum
  • Unlimited SMS & MMS1
  • CRM integrations
  • Voicemail drop

Get your sales dialer up and running in minutes

And free your agents to work from anywhere on the planet.

PLAN BASICS

Unlimited SMS, MMS, and Group Messaging 1
Phone Number Included (per user)
Mobile & Softphone App Support
Call Recording
Additional Numbers (Individuals)

COACHING & REPORTING

Rep Leaderboards
Coaching Groups for Reps
Call Monitoring (Listen In, Barge, Take Over)
Analytics & Reporting
Manager Alerts
Real-time Rep Recommendations
Call Transcriptions
Call History
Speech Coaching

PRODUCTIVITY & INTEGRATIONS

Salesforce Powerdialer
Local Presence Dialing
Automated Post Call Notes
Voicemail Drop
Salesforce (SalesCloud) Integration
HubSpot Integration
Online Meetings (Dialpad UberConference)
G Suite Integration
Office 365 Integration
Zapier Integration
Outreach Integration
API Developer Access

SUPPORT

Knowledge Base
Community Forum
Support Coverage
Web (Multilingual)
Chat (Multilingual)
Phone
Dedicated Account Manager
Professional Deployment Services
Service Level Agreement (SLA)
Professional Deployment Services

Pro

From $95 /user/month

Enterprise

Contact us

PLAN BASICS

Unlimited SMS, MMS, and Group Messaging 1
Phone Number Included (per user)
1 Local Number 1 Local Number
Mobile & Softphone App Support
Call Recording
Automatic Custom
Additional Numbers (Individuals)
Local or International Local or International

COACHING & REPORTING

Rep Leaderboards
Coaching Groups for Reps
Call Monitoring (Listen In, Barge, Take Over)
Analytics & Reporting
Advanced Custom
Manager Alerts
Real-time Rep Recommendations
Call Transcriptions
Call History
Speech Coaching

PRODUCTIVITY & INTEGRATIONS

Salesforce Powerdialer
Local Presence Dialing
Automated Post Call Notes
Voicemail Drop
Salesforce (SalesCloud) Integration
HubSpot Integration
Online Meetings (Dialpad UberConference)
G Suite Integration
Office 365 Integration
Zapier Integration
Outreach Integration
API Developer Access
 

SUPPORT

Knowledge Base
Community Forum
Support Coverage
24/7 24/7
Web (Multilingual)
Chat (Multilingual)
Phone
Dedicated Account Manager
Call for Details Call for Details
Professional Deployment Services
Call for Details Call for Details
Service Level Agreement (SLA)
 
Professional Deployment Services
  Call for Details

1 Only available in the United States and Canada.

Dialpad customer quote image

Our teams got up and running in minutes. It’s that intuitive.

Jeremy Cumbie
IT Director at Blue Cliff College
FAQS

Questions? We’ve got you covered.

What coaching features are available with Sell?

With Dialpad Sell, Managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over. Additionally, with our Voice Intelligence technology, Managers are able to know how the call is going in real-time with sentiment analysis and call transcription, as well as empower reps with key information the moment that they need it through Real-Time Assist.

Is there a per minute charge for calls?

What integrations are available with Dialpad Sell?

What real-time reporting do you offer?

Do I have to purchase Dialpad Sell on a contract?

What type of support is included with my account?

Loved by 7,000 customers big and small