Meeting notes app

That depends on the specific transcription app you’re using. In the case of Dialpad, the answer is yes—Dialpad can record and transcribe as many conversations as you like.

If you want to record the entire call, you can just hit the Record button on your screen at the beginning of your meeting. (Alternatively, if you just want to record a specific part of it, you can just hit the Record button later on when the discussion reaches the part that you want to record.)

If you're in a business with compliance requirements, for example if you have contact center agents that take payment information over the phone, you can also use Dialpad's API—there's an automation that will know to toggle recordings off when it detects that sensitive information is being discussed (like credit card information). Again, thanks to Dialpad's Ai and speech transcription technology!

Yes, you can turn off Dialpad's Ai or the call recording feature (or both) if you don't want a meeting to be transcribed or recorded. (You also have the option of deleting transcriptions and recordings that you saved previously.)

As a whole, Dialpad can help you maintain compliance with various data protection regulations including GDPR and HIPAA by keeping data secure. This applies regardless of which device you’re using to access your Dialpad account.

There are a few basic items that are always included in Dialpad's meeting minutes or post-call summary.

Dialpad records the list of attendees automatically by default, so you don’t need to worry about configuring the Ai to do it for you. It also includes the searchable transcript (if you turned the Ai on—if you didn't, you'll still get the post-call summary but it just won't include the transcript).

There's also a list of highlights or excerpts, and a list of action items in those meeting minutes, so everyone knows which steps need to be taken going forward.

With Dialpad, you can. Dialpad makes it easy to share notes with teammates and stakeholders, using whichever channel you’re most comfortable with. For example, you can share meeting notes in the form of an email, or you can post them in a team group chat for quick access.

Having accessible notes is particularly important for remote and hybrid teams, since you can't just tap a teammate on the shoulder to ask them something about the meeting. This kind of automation takes one of the most repetitive and low-value tasks (data entry) off your teams' plates, and lets them focus on actually collaborating instead.

(There are standalone note-taking apps, like Otter.ai, Hugo, Evernote, and Onenote, but because they're either purely transcription apps and notes apps, they don't have the communication functionality built-in. You have to set up integrations with other communications platforms—Otter.ai has a partnership with Zoom Meetings, though it isn’t free of course—pay for separate tools, manage separate tools... Which means you lose the benefit of having a fully integrated and unified platform.)

With Dialpad, you don’t actually have to keep track of anything manually. The software takes care of that whole workflow for you, leaving you free to focus on more important things that need your attention.

For example, it assigns each transcript automatically to the meeting it recorded, and you can just log into a browser or open the app to access all your past meetings and conversations in the Call History tab.

It doesn't just record audio either. If you're in a video meeting, but worried a text-only transcript won’t capture the full extent of what was discussed, like design mockups or screen shares, Dialpad's call recording function lets you record both the audio and video. For particularly important meetings or training sessions that you want to save, this is a helpful supplement to the transcript Dialpad generates for you.

Dialpad has lots of different integrations for a variety of use cases (like a direct routing integration with Microsoft Teams)—though our native meeting transcription feature replaces the need for any transcription apps.

Our own transcription functionality leaves no gaps that other apps would need to fill. It takes your notes for you, gives you meeting summaries, generates transcripts, and much more, meaning another transcription app would just double up what Dialpad is already doing.

Along with its many native integrations, Dialpad also integrates with Zapier and has an API if you want to integrate it with project management and kanban tools like Asana and Trello.

And as we mentioned above, Dialpad integrates with Google Calendar and Outlook to let you create calendar events with automatically populated meeting links and which you can add the meeting agenda to.

No, not necessarily. Not all recording software has meeting minute functions, nor do they all come with sophisticated Ai technology.

Even if a piece of recording software does offer meeting minutes functionality, you’ll need to check that their NLP (natural language processing) technology is accurate enough to be reliable. Dialpad's AI, for instance, is one of the most accurate out there when it comes to transcription—even more accurate than almost all competitors out there.

So no, you can't just use any recording software for creating meeting minutes. Generally, it's best to have a platform with built-in Ai and speech recognition + natural language process technology that can transcribe meetings for you. All the other cool Ai functionality flows from there: If your platform can transcribe, then that makes it possible for it to pick up on important topics and action items for you in the post-call summary, and so on. The transcription is a key building block for a good meeting notes app that can "take notes" for you.