Dialpad Changelog
Additions and changes to the Dialpad platform
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Release Round Up: January
- Call Highlights: Improve your post-call workflows even more by viewing a quick recap of the call
- Redesigned left bar: New design makes it easier to view, sort, and personalize conversations
- Screen Pop: Give your agents access to all of the data they need about a customer — all contained in a single view
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Release Round Up: November
- Automate Repetitive Tasks with Saved Search: Save commonly used filters and access them at a later time
- Designate Co-Hosts in UberConference: Enable other participants to help run your meeting
- Moderater Controls for UberConference: Advanced meeting controls for moderators
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Release Round Up: October
- Closely Track Call Center Volume: Visual analytics to group data by hour or day of the week
- Filmstrip Mode in UberConference: Display every participant in addition to the screen share (or an active speaker) simultaneously
- Improve Coaching & Quality Assurance: New templates to improve coaching in Dialpad
- Protect Personal Identifiable Information (PII): Voice Intelligence detects personal identifiable information
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Release Round Up: September
- Scheduled reports: Automate your call reports with instant email delivery
- Call routing API: Integrate third-party call routing
- @Mentions in call reviews: Start a conversation in Voice Intelligence™ (Vi) call summary
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Release Round Up: August
- Split business hours: More ways to customize your team’s working hours
- Salesforce integration: Log calls and notes with custom objects records
- Zoom integration: Start meetings within Dialpad with one click
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Clearer Conversations with Jabra
We’re excited to announce our partnership with Jabra to provide top-of-the-line audio using Jabra headsets on the Dialpad platform.
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Release Round Up: July
- Wallboard: Project metrics in fullscreen mode to keep track of what’s happening
- UberConference: New layout and custom action items to keep track of next steps
- Custom Moments: Add to any call center to automatically track, capture, and receive alerts
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Release Round Up: June
- Salesforce Powerdialer: Put some ⚡️ behind your outbound calls
- Clio Manage: No more manual call logging for law firms
- Salesforce Omni-Channel: Sync statuses between SFDC & Dialpad
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ICYMI: May releases
- Slack Calling: place a call to other team members with Dialpad’s calling integration
- UberConference for MS Team: easily create new meeting links in a 1:1 chat or group channel
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Meet Dialpad Contact Center 🎉
Previously known as Dialpad Support, it’s the solution that enables your agents to be the subject matter experts your customers depend on, at scale, from anywhere in the world.
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ICYMI: April releases
- Coaching Center: your new hub to coach reps
- New Call Summary design: making it easier to see what was said
- Salesforce High Velocity Sales integration: improve reps' outbound productivity
- Outreach integration: click to call, real-time coaching, and automatic data sync
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ICYMI: March releases
- Local Presence: Sell reps can use a local number as the caller ID
- Screen Capture: record your agent’s screen once their call connects
- Analytics: pull data on more than one user and group
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ICYMI: February releases
- Dialpad Add-On for Gmail: launch a call or message directly from Gmail
- Queue Prioritization: prioritize VIP calls that come to your call centers
- Front integration: make and receive calls and texts without leaving Front
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ICYMI: January releases
From giving you more power to customize your working hours to building a library of calls to help coach your team, take a look at what's new.
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Introducing our new brand ✨
Our logo has changed from a one-dimensional audio wave to a new image that represents more than just a dial-tone.
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Boogie Down with Disco Clav 🎶
We've added some custom ringtones to your desktop app. Check 'em out or add your own under your App Settings.
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Get There Faster
Now you can select the default page you see when you login to dialpad.com. Just select this option from your Profile.
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More Ways to Say Hello
We've added a bunch of new languages to your system greeting for both shared lines and individual users.
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Say 👋 to Easier User Management
We’ve made some changes to your User page to make managing people, permissions, and numbers way less work.
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Automate with Azure
Now you can automatically assign Dialpad licenses via Active Directory. That's what we call an IT win :raised_hands:
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All Together Now
Your UberConference calls are now automatically included in analytics giving you the full picture of your team's activity.
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Voice + CRM Together Again
Keep your sales records clean and improve your workflows with our new HubSpot integration.
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Zap Your Workflows ⚡️
Build time saving workflows by letting your apps talk to each other with the new Zapier integration.
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