Dialpad Changelog
Additions and changes to the Dialpad platform
Copied!
Release Round Up: April
- New and improved Salesforce CTI for Dialpad: Transfer calls between your mobile and Salesforce, log activities, and up your productivity–all from one single platform
- Screen recordings in UberConference: Capture audio, video and screen recordings in UberConference so you can review details from presentations and discussions later on
Copied!
Release Round Up: March
- Video Mode in Dialpad UberConference iOS: Join in video mode for more interactive meetings
- 5 Minute Meeting Reminder: End meetings on time with a helpful 5 minute meeting reminder for every meeting
- SMS Logging for Kustomer Integration: SMS logging is now supported within the Dialpad Everywhere widget
Copied!
Release Round Up: January
- Call Highlights: Improve your post-call workflows even more by viewing a quick recap of the call
- Redesigned left bar: New design makes it easier to view, sort, and personalize conversations
- Screen Pop: Give your agents access to all of the data they need about a customer — all contained in a single view
Copied!
Release Round Up: November
- Automate Repetitive Tasks with Saved Search: Save commonly used filters and access them at a later time
- Designate Co-Hosts in Dialpad UberConference: Enable other participants to help run your meeting
- Moderater Controls for Dialpad UberConference: Advanced meeting controls for moderators
Copied!
Release Round Up: October
- Closely Track Call Center Volume: Visual analytics to group data by hour or day of the week
- Filmstrip Mode in Dialpad UberConference: Display every participant in addition to the screen share (or an active speaker) simultaneously
- Improve Coaching & Quality Assurance: New templates to improve coaching in Dialpad
- Protect Personal Identifiable Information (PII): Voice Intelligence detects personal identifiable information
Copied!
Release Round Up: September
- Scheduled reports: Automate your call reports with instant email delivery
- Call routing API: Integrate third-party call routing
- @Mentions in call reviews: Start a conversation in Voice Intelligence™ (Vi) call summary
Copied!
Release Round Up: August
- Split business hours: More ways to customize your team’s working hours
- Salesforce integration: Log calls and notes with custom objects records
- Zoom integration: Start meetings within Dialpad with one click
Copied!
Clearer Conversations with Jabra
We’re excited to announce our partnership with Jabra to provide top-of-the-line audio using Jabra headsets on the Dialpad platform.
Learn More
Copied!
Release Round Up: July
- Wallboard: Project metrics in fullscreen mode to keep track of what’s happening
- Dialpad UberConference: New layout and custom action items to keep track of next steps
- Custom Moments: Add to any call center to automatically track, capture, and receive alerts
Copied!
Release Round Up: June
- Salesforce Powerdialer: Put some ⚡️ behind your outbound calls
- Clio Manage: No more manual call logging for law firms
- Salesforce Omni-Channel: Sync statuses between SFDC & Dialpad
Copied!
ICYMI: May releases
- Slack Calling: place a call to other team members with Dialpad’s calling integration
- Dialpad UberConference for MS Team: easily create new meeting links in a 1:1 chat or group channel
Copied!
Meet Dialpad Contact Center 🎉
Previously known as Dialpad Support, it’s the solution that enables your agents to be the subject matter experts your customers depend on, at scale, from anywhere in the world.
Learn more
Copied!
ICYMI: April releases
- Coaching Center: your new hub to coach reps
- New Call Summary design: making it easier to see what was said
- Salesforce High Velocity Sales integration: improve reps' outbound productivity
- Outreach integration: click to call, real-time coaching, and automatic data sync
Copied!
ICYMI: March releases
- Local Presence: Sell reps can use a local number as the caller ID
- Screen Capture: record your agent’s screen once their call connects
- Analytics: pull data on more than one user and group
Copied!
ICYMI: February releases
- Dialpad Add-On for Gmail: launch a call or message directly from Gmail
- Queue Prioritization: prioritize VIP calls that come to your call centers
- Front integration: make and receive calls and texts without leaving Front
Copied!
ICYMI: January releases
From giving you more power to customize your working hours to building a library of calls to help coach your team, take a look at what's new.
Check it out
Copied!
Introducing our new brand ✨
Our logo has changed from a one-dimensional audio wave to a new image that represents more than just a dial-tone.
Learn More
Copied!
Boogie Down with Disco Clav 🎶
We've added some custom ringtones to your desktop app. Check 'em out or add your own under your App Settings.
Learn More
Copied!
Get There Faster
Now you can select the default page you see when you login to dialpad.com. Just select this option from your Profile.
Check It Out
Copied!
More Ways to Say Hello
We've added a bunch of new languages to your system greeting for both shared lines and individual users.
Learn More
Copied!
Say 👋 to Easier User Management
We’ve made some changes to your User page to make managing people, permissions, and numbers way less work.
Learn More
Copied!
Automate with Azure
Now you can automatically assign Dialpad licenses via Active Directory. That's what we call an IT win :raised_hands:
Learn More
Copied!
All Together Now
Your Dialpad UberConference calls are now automatically included in analytics giving you the full picture of your team's activity.
Learn More
Copied!
Voice + CRM Together Again
Keep your sales records clean and improve your workflows with our new HubSpot integration.
Learn More
Copied!
Zap Your Workflows ⚡️
Build time saving workflows by letting your apps talk to each other with the new Zapier integration.
Learn More