Dialpad Changelog

Additions and changes to the Dialpad platform

JUNE 07, 2022 Copied!

The latest evolution of Dialpad’s Ai Contact Center: Customer Intelligence.

  • Develop a rich picture Combine all interaction data such as customer satisfaction and agent performance for the context you need to improve the customer experience.
  • Act on insights Empower teams, supervisors, managers, and agents to take action with real intelligence and drive change in the business.

This launch brings the first of its kind to the contact center market: real-time Ai CSAT—providing organizations of all sizes with the ability to measure their CSAT on 100% of principal interactions.

Try it now ⬇

https://www.dialpad.com/dp/ai-csat/

Learn more ⬇

https://help.dialpad.com/hc/en-us/articles/4409933192475

ICYMI Blog Blog Meta Updated
JUNE 01, 2022 Copied!

Release Round Up

Dialpad for Salesforce

  • Manually log your call in Dialpad to an existing Salesforce contact, lead, or account match in the Dialpad sidebar integration with the new enhanced search functionality.
  • We’ve added a new Dialpad Call Log object in Salesforce with no field limitations. This new object reduces duplicate records when using call reporting and streamlines call activity records.
  • Configure your own fields (including custom fields) in Salesforce activity records to hold specific call data.
  • Record your calls, create new caller account records, and manually search for records in Salesforce to map to Dialpad Contacts via the Dialpad for Salesforce CTI.

Get started

https://www.dialpad.com/app-marketplace/salesforce/

ICYMI Blog Blog Meta Updated
MARCH 25, 2022 Copied!

Release Round Up

  • Video meetings in mobile browser - Guests can now join a Dialpad Meeting from any browser. Easy click-to-join access with no app download required.

ICYMI Blog Blog Meta Updated
DECEMBER 17, 2021 Copied!

Release Round Up

  • Virtual Backgrounds - Add personalization to your video calls and blur your background or select a virtual background.

ICYMI Blog Blog Meta Updated
OCTOBER 04, 2021 Copied!

Release Round Up

ICYMI Whats New Feed
SEPTEMBER 10, 2021 Copied!

Release Round Up

  • Playvox Partnership - Extend your contact center with Workforce Engagement Management (WEM) capabilities

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ICYMI Whats New Feed
AUGUST 06, 2021 Copied!

Release Round Up

  • Meeting Notes - View a transcript in real-time while you're in a meeting

  • Miro integration - Collaborate in a shared interactive space without needing to navigate away to another application

  • Emoji Reactions - Quickly communicate, reinforce points without interruption, and build a sense of camaraderie with your team

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ICYMI Whats New Feed
JUNE 30, 2021 Copied!

Release Round Up

  • Dialpad Channels - a fully searchable, topic-based messaging tool new to your left sidebar
  • Video Meetings in Dialpad - Start and join video meetings from any direct message, group message, or channel. It’s natively built-in, so you don’t have to switch between apps or windows.
  • Screensharing while on a Call - No need to start a meeting! Share your screen while on a Dialpad call, whether everyone is a Dialpad user or not.

Release Roundup Email SFDC CTI
APRIL 06, 2021 Link icon Copied!

Release Round Up

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Release Roundup Email Mar
APRIL 06, 2021 Link icon Copied!

Release Round Up

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Release Roundup Email JAN
FEBRUARY 12, 2021 Link icon Copied!

Release Round Up: January

  • Call Highlights: Improve your post-call workflows even more by viewing a quick recap of the call

  • Redesigned left bar: New design makes it easier to view, sort, and personalize conversations

  • Screen Pop: Give your agents access to all of the data they need about a customer — all contained in a single view

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Release Roundup October Whats New
DECEMBER 11, 2020 Link icon Copied!

Release Round Up: November

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Gg Brl MIQ
NOVEMBER 16, 2020 Link icon Copied!

Release Round Up: October

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Release Roundup SEP Whats New
OCTOBER 06, 2020 Link icon Copied!

Release Round Up: September

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Release Roundup August Whats New
SEPTEMBER 08, 2020 Link icon Copied!

Release Round Up: August

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Jabra Whats New
SEPTEMBER 03, 2020 Link icon Copied!

Clearer Conversations with Jabra

We’re excited to announce our partnership with Jabra to provide top-of-the-line audio using Jabra headsets on the Dialpad platform.

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Release Roundup July Whats New
AUGUST 10, 2020 Link icon Copied!

Release Round Up: July

  • Wallboard: Project metrics in fullscreen mode to keep track of what’s happening

  • Dialpad UberConference: New layout and custom action items to keep track of next steps

  • Custom Moments: Add to any call center to automatically track, capture, and receive alerts

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Release Roundup June Whats New
JULY 06, 2020 Link icon Copied!

Release Round Up: June

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ICYMI June Whats New
JUNE 07, 2020 Link icon Copied!

ICYMI: May releases

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CC Whats New 2x
JUNE 01, 2020 Link icon Copied!

Meet Dialpad Contact Center 🎉

Previously known as Dialpad Support, it’s the solution that enables your agents to be the subject matter experts your customers depend on, at scale, from anywhere in the world.

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ICYMI May Whats New
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ICYMI: April releases

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ICYMI Whats New March
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ICYMI: February releases

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ICYMI April Whats New
APRIL 06, 2020 Link icon Copied!

ICYMI: March releases

  • Local Presence: Sell reps can use a local number as the caller ID

  • Screen Capture: record your agent’s screen once their call connects

  • Analytics: pull data on more than one user and group

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ICYMI Whats New Feed
FEBRUARY 11, 2020 Link icon Copied!

ICYMI: January releases

From giving you more power to customize your working hours to building a library of calls to help coach your team, take a look at what's new.

Check it out
Rebrand Announcement Whats New 2x
NOVEMBER 26, 2019 Link icon Copied!

Introducing our new brand ✨

Our logo has changed from a one-dimensional audio wave to a new image that represents more than just a dial-tone.

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Ring Ring Whatsnew
NOVEMBER 01, 2019 Link icon Copied!

Boogie Down with Disco Clav 🎶

We've added some custom ringtones to your desktop app. Check 'em out or add your own under your App Settings.

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Whats New Default Homepage 2x 1
OCTOBER 16, 2019 Link icon Copied!

Get There Faster

Now you can select the default page you see when you login to dialpad.com. Just select this option from your Profile.

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New Languages Whats New Final2x
OCTOBER 16, 2019 Link icon Copied!

More Ways to Say Hello

We've added a bunch of new languages to your system greeting for both shared lines and individual users.

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Team Management Whats New 1
OCTOBER 08, 2019 Link icon Copied!

Say 👋 to Easier User Management

We’ve made some changes to your User page to make managing people, permissions, and numbers way less work.

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Azure Launch Whats New
SEPTEMBER 11, 2019 Link icon Copied!

Automate with Azure

Now you can automatically assign Dialpad licenses via Active Directory. That's what we call an IT win :raised_hands:

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Whats New Analytics
AUGUST 28, 2019 Link icon Copied!

All Together Now

Your Dialpad UberConference calls are now automatically included in analytics giving you the full picture of your team's activity.

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Hubspot Launch Whats New 1
JULY 31, 2019 Link icon Copied!

Voice + CRM Together Again

Keep your sales records clean and improve your workflows with our new HubSpot integration.

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RSS Feed Zapier
JULY 10, 2019 Link icon Copied!

Zap Your Workflows ⚡️

Build time saving workflows by letting your apps talk to each other with the new Zapier integration.

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