Contact Center Operations, Artificial Intelligence
Dialpad AI: What are your customers asking about on calls?
Catherine Nazareth
Associate Product Manager, AI
Back to BlogContact Center Operations
Contact Center Operations, Artificial Intelligence
AI in CSAT: Inferred satisfaction from conversations without extra work
Use the industry’s first real-time AI CSAT model to automatically infer customer satisfaction on every interaction. Learn all about it. >>>
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations, Artificial Intelligence
The value of AI CSAT | Part 1: Find the truth
When you’re dealing with mountains of data, it’s not always easy to sift through the numbers and find the truth about your customer experience. Learn how AI CSAT can help. >>>
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations, Artificial Intelligence
The value of AI CSAT | Part 2: What we learned from MOS
MOS has been used for decades to compare the quality of phone calls. Here’s what we learned from MOS and where AI CSAT comes to play.
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations, Artificial Intelligence
Can AI help solve the biggest challenges with CSAT surveys?
Learn how AI CSAT helps solve one of the biggest challenges of gathering CSAT scores. >>>
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations
Comparing NICE CXone: 9 Alternatives for AI-Powered Contact Centers
Looking for alternatives to NICE? Explore the top competitors in the market to enhance your customer engagement and workforce optimization strategies.
Contact Center Operations
How to use contact center automation to improve performance and customer service
Transform your contact center with the right mix of automation and AI. Learn about automation use cases, trends, and how to choose the right automation tools.
Emma Durkin
Customer Success Engineer
Contact Center Operations
Top 6 Genesys competitors you should consider
Looking for an easy-to-use AI-powered communications platform? Here's our stack-ranked list of popular alternatives to Genesys.
Hilary Burcell
Product Marketing Director
Contact Center Operations
Contact center ROI: How leaders measure success in the AI era
How 9 contact center leaders across industries measure AI effectiveness and ROI, revealing advanced approaches to performance tracking that go beyond traditional metrics.
Contact Center Operations
Omnichannel contact center: The practical guide
Your guide to omnichannel CCaaS solutions, including features, integrations, cloud vs. on-prem, AI functionality, vendor selection, and implementation.
Austin Guanzon
Customer Support Manager - Tier 1