What is a Sub-Processor?


Dialpad may engage and use third party data processors with access to certain customer data (each, a "Sub-processor") in order to support delivery of our Services. For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. This page provides important information about the identity and role of Sub-processors. The table below shows what activity each sub-processor performs. Prior to engaging any sub-processor, Dialpad undertakes a thorough review to evaluate the privacy, security and confidentiality practices of potential vendors that will or may have access to or process customer data.

Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.

Entity NameProcessing ActivityCountry of ProcessingLawful BasisBusiness AddressContact InformationResources
Amplitude, Inc.Analytics ProviderUSContract631 Howard Street, Floor 5 San Francisco, California 94105Amplitude, Inc. - Privacy, privacy@amplitude.com
631 Howard Street, Floor 5 San Francisco, California 94105
Privacy Policy
DataDog, Inc.Analytics ProviderUSContract620 8th Ave, 45th Fl New York, New York 10018Datadog, Inc., gdpr@datadog.com
620 8th Ave, 45th Fl New York, New York 10018
Privacy Policy
Subprocessor List
Looker Data Sciences, Inc.Analytics ProviderUSContract101 Church Street Santa Cruz, California 95060Looker Data Sciences, Inc., looker-data-protection@google.com
101 Church Street Santa Cruz, California 95060
Privacy Policy
Domo, Inc.Analytics ProviderUSContract772 East Utah Valley Drive, American Fork UT 84003Domo, Inc. - Privacy Office, privacy@domo.com
772 East Utah Valley Drive, American Fork UT 84003
Privacy and Cookie Policy
Intercom

Customer Support Software

USContract55 2nd St 4th Floor, San FranciscoIntercom, Inc.
55 2nd Street, 4th Floor San Francisco, California 94105
Privacy Request Form
Privacy Policy
Smartsheet Inc.Project ManagementUSContract10500 NE 8th St. Suite 1300, Bellevue WA 98004Legal - Privacy Office, privacy@smartsheet.com
10500 NE 8th St. Suite 1300, Bellevue WA 98004
Privacy Notice
Zendesk, Inc.Customer Support SoftwareUSContract1019 Market Street San Francisco, California 94103Zendesk, Inc., Attn: Privacy Team and DPO, privacy@zendesk.com, euprivacy@zendesk.com
1019 Market Street San Francisco, California 94103
Privacy Policy
MaestroQA, Inc.Quality AssuranceUSContract33 W. 17th St., 8th Floor, New York, New York 10011Data Protection Officer, privacy@maestroqa.com
33 W. 17th St., 8th Floor, New York, New York 10011
Privacy Notice
Visualware, Inc.Quality AssuranceUSContract937 Sierra Dr., PO Box 668, Turlock, CA 95381937 Sierra Dr., PO Box 668, Turlock, CA 95381Privacy Statement
AppenTranscription and Annotation ServiceUS, PhilippinesContractLevel 6/9 Help St., Chatswood, NSW 2067, AustraliaData Privacy Officer, dpo@appen.com
Level 6, 9 Help Street, Chatswood, NSW, 2067, Australia
Privacy Statement
Cobalt Speech and Language, Inc.Language ModelingUS

Contract

29 Scribner Rd, Tyngsboro, Massachusetts 01879Cobalt Speech, dataprivacy@cobaltspeech.com
29 Scribner Rd, Tyngsboro, Massachusetts 01879
Privacy Statement
Amazon.com, Inc.Telephony Infrastructure

US

Contract2021 Seventh Ave Seattle, Washington 98121William Way Associate General Counsel, Privacy Amazon.com, Inc. 2021 Seventh Ave Seattle, Washington 98121
(206) 266-1000
Privacy Notice
Cloud ElementsTelephony InfrastructureUSContract3858 Walnut St #235, Denver, CO 80205Ed Fuller VP, IT and CISO Cloud Elements Inc Colorado 3858 Walnut Street, Suite 235 Denver, Colorado 80205
(720) 244-5270
ElasticSearchTelephony InfrastructureUSContract800 W. El Camino Real, Suite 350, Mountain View, CA 94040Elasticsearch, Inc. Attn: Privacy Team, privacy@elastic.co, dpo@elastic.co
800 El Camino Real, Suite 350 Mountain View, CA 94040
General Privacy Statement
FiveTranData Integration and ManagementUSContact405 14th St Suite 1050 Oakland, California 94612Fivetran Inc., privacy@fivetran.com
405 14th St Suite 1050 Oakland, California 94612
Privacy Policy

IPQualityScore, LLC

Fraud PreventionUSContract, Legitimate InterestPO Box 19052 Las Vegas, Nevada 89132Data Compliance Officer, IPQualityScore LLC, Support@ipqualityscore.com
PO Box 19052 Las Vegas, Nevada 89132
Privacy Policy
Pusher, LtdPush NotificationsUS, UKContractEighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQPusher, Ltd., dataprotection@pusher.com
Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ
Privacy Policy
UserVoice, Inc.Analytics ProviderUSContact234 Fayetteville St., 3rd Floor, Raleigh, NC 27601UserVoice Inc., privacy@uservoice.com
234 Fayetteville St., 3rd Floor, Raleigh, NC 27601
Privacy Policy
BugCrowd, Inc.

Penetration Testing

USContract, Legitimate Interest921 Front St., 1st Floor, San Francisco, CA 94111Bugcrowd, Inc., gc@bugcrowd.com
921 Front St., 1st Floor, San Francisco, CA 94111
Privacy Policy
Bharti Airtel CompanyTelephony InfrastructureIndiaContractAirtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - IndiaAirtel, privacygrievance.officer@airtel.com
Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India
Online Privacy Policy
Bandwidth, Inc.Telephony InfrastructureUS, EUContract900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606Bandwidth Inc., Attn: Legal - Privacy, privacy@bandwidth.com
900 Main Campus Drive, Suite 100, Raleigh NC 27606
Privacy Notice
Lumen TechnologiesTelephony Infrastructure

US, Brazil

Contract100 CenturyLink Dr. Monroe, LA 71203 United StatesLumen, support@lumen.me
100 CenturyLink Dr. Monroe, LA 71203 United States
Privacy Policy
Colt Technologies ServicesTelephony InfrastructureUKContractColt House | 20 Great Eastern Street | London | EC2A 3EH | UKThe Group Data Protection Officer, Colt Technology Services Group Limited, gdpr@colt.com
Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK
Data Privacy Information

Digital Realty Trust LP

Telephony InfrastructureUS, CanadaContract5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735Digital Realty Trust LP, privacy@digitalrealty.com, dpo@interxion.com
5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735
Privacy Practices
Equinix, Inc.Telephony InfrastructureUSContractOne Lagoon Drive Fourth Floor Foster City, CA 94065 USAEquinix, Inc., PrivacyOffice@equinix.com
One Lagoon Drive Fourth Floor Foster City, CA 94065 USA
Privacy Statement
Google Cloud PlatformTelephony Infrastructure, AnalyticsUS

Contract

1600 Amphitheatre Parkway Mountain View, California 94043Google LLC Google Data Protection Office 1600 Amphitheatre Parkway Mountain View, California 94043GCP Privacy Notice
Google Privacy Policy
Intelliquent, Inc.Telephony InfrastructureUSContract550 West Adams St., Suite 900, Chicago, IL 60661Inteliquent, Attn: General Counsel, privacy@inteliquent.com
550 West Adams St., Suite 900, Chicago, IL 60661
Privacy Policy
Nippon Telegraph and Telephone CorporationTelephony InfrastructureJapanContractOtemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, JapanNippon Telegraph and Telephone Corporation, Point of Contact for Customer Personal Information, ntt_kojin@ntt.com
5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan
Customer Personal Information Protection Policy
Peerless NetworkTelephony InfrastructureUSContract433 W. Van Buren St., Suite 410S, Chicago, IL 60607Peerless Network, Inc., Attn: VP, Regulatory Affairs, regulatory@peerlessnetwork.com
433 W. Van Buren St., Suite 410S, Chicago, IL 60607
Privacy Policy
Purple Stone Telecom, Ltd.Telephony InfrastructureHong KongContractBelgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong KongPurple Stone Telecomm cr@tollfreechina.com
Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong
Rackspace US, Inc.Telephony InfrastructureUSContract1 Fanatical Place San Antonio, TX 78218Chief Privacy Officer, Rackspace Technology, privacy@rackspace.com
1 Fanatical Place, City of Windcrest San Antonio, Texas 78218
Privacy Notice
SoftbankTelephony InfrastructureJapanContract-7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 mSoftbank
0088-210-051
Privacy
Symbio NetworksTelephony InfrastructureSingaporeContract2 International Business Park, #09-09, The Strategy, Singapore 6099302 International Business Park, #09-09, The Strategy, Singapore 609930Privacy Policy
T-Mobile US, Inc.Telephony InfrastructureUSContract12920 SE 38th Street Bellevue, Washington 98006T-Mobile USA, Inc. Attn: Chief Privacy Officer, privacy@t-mobile.com
12920 SE 38th Street Bellevue, Washington 98006
Privacy Notice

Voxbone SA

Telephony InfrastructureEUContractAvenue Louise 489 6th Floor Brussels, B-1050 BelgiumAttn: Privacy, privacy@bandwidth.com
900 Main Campus Dr., Suite 100, Raleigh, NC 27606
Privacy Notice
Braintree Payment Solutions, LLCMobile and Web Payment PlatformUSContract1811 West North Avenue Chicago, IL 60622 United StatesBraintree Contact FormPrivacy Statement
Wolters KluwerFinancial Services

US

Contract

Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE

Inquiry and Requests FormPrivacy and Cookies Notice
Bill.comMobile and Web Payment PlatformUSContract6220 America Center Drive, Suite 100. San Jose, CA 95002Attn: Privacy Officer, privacy@hq.bill.com
6220 America Center Drive, Suite 100. San Jose, CA 95002
Privacy Notice
CliftonLarsonAllen LLPFinancial ServicesUSContract220 South 6th Street Suite 300 Minneapolis, MN 55402 United Stateswebmaster@CLAconnect.com
220 South 6th Street Suite 300 Minneapolis, MN 55402 United States
Privacy Policy
Ernst & Young LLPFinancial Services

UK

Contract1 More London Riverside London SE1 2AF United Kingdom1 More London Riverside London SE1 2AF United KingdomPrivacy Statement
Armanino LLPAccounting softwareUSContract12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583Armanino, LLP, info@armaninollp.com
12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583
Privacy Policy
NetsuiteAccounting SoftwareUSContract2300 Oracle Way Austin, TX 78741Oracle Corporation, Global Data Protection Officer, Inquiry Form
Willis Tower. 233 South Wacker Drive, 45th Floor, Chicago, IL 60606
Privacy @ Oracle
Bishop FoxPenetration TestingUSContract, Legitimate Interest8240 S Kyrene Rd Suite A113, Tempe, AZ 85284Bishop Fox, privacy@bishopfox.com
8240 S Kyrene Rd Suite A113, Tempe, AZ 85284
Privacy Statement
Box.comDocument ManagementUS, EU, Canada, Japan, AustraliaContract900 Jefferson Avenue Redwood City, CA 94063Box, Inc., privacy@box.com, dpo@box.com
900 Jefferson Ave, Redwood City, CA 94063
Privacy Notice
DocuSignLegal ServicesUSContract221 Main St., Suite 1550. San Francisco, CA 94105Docusign, privacy@docusign.com
221 Main St., Suite 1550. San Francisco, CA 94105
Privacy Notice
OneTrustVendor Management SoftwareUSContract1350 Spring Street NW #500, Atlanta, GA, USA, 30309.DPO: Linda Thielová, dpo@onetrust.com
1200 Abernathy Road Atlanta, Georgia 30328
Privacy Notice
ClearbitMarketing SoftwareUSContract, Consent548 Market St., #95879, San Francisco, CA 94104Clearbit, privacy@clearbit.com
548 Market St., #95879, San Francisco, CA 94104
Privacy Policy
GainsightCustomer Success SoftwareUS, India, IsraelContract, Consent350 Bay Street, Suite 100. San Francisco, CA 94133Gainsight, Attn: General Counsel, privacy@gainsight.com
655 Montgomery Street 7th Floor San Francisco, California 94111
Privacy Policy
LeanSEMMarketing SoftwareUSContract, Consent50 W Liberty St, Ste 880, Reno, Nevada, 89501LeanSEM, info@leansem.com
Zhenevska 17b, Skopje, Macedonia 1000
Privacy Policy
MarketoMarketing SoftwareUSContract, Consent601 Townsend St., San Francisco, CA 94103Marketo, Attn: Privacy, Legal, privacyofficer@marketo.com
601 Townsend St., San Francisco, CA 94103
Privacy Notice
Outreach Corp.Marketing SoftwareUSContract, Consent333 Elliott Ave W #500. Seattle, WA 98119Outreach Corporation, support@outreach.io, Contact Form
333 Elliot W Ave, STE 500 Seattle, Washington 98119 (206) 866-9727
Privacy Policy
RightWave, Inc.Marketing SoftwareUSContract, Consent255 N Market St, Ste 267, San Jose, CA 95110Rightwave, 1-408-423-8300
255 N Market St, Ste 267, San Jose, CA 95110
Privacy Policy
Segment.io Inc.Marketing SoftwareUSContract, Consent101 Spear St., Fl. 1, San Francisco, CA 94105Segment.io, Inc., privacy@segment.com
101 Spear St., Fl. 1, San Francisco, CA 94105
Privacy Policy
Sendoso

Marketing Software

USContract, Consent447 Battery St. Floor 2. San Francisco, California 94111Sender, Inc., privacy@sendoso.com
639 Front St, Floor 3, Fl 3 San Francisco, California 94111
Privacy Policy
Survey MonkeyAnalytics ProviderUS, EUContractOne Curiosity Way, San Mateo, CA 94403Momentive Inc.,
One Curiosity Way San Mateo, California 94403
2 Shelbourne Buildings, 2nd Floor, Shelbourne Rd., Ballridge, Dublin 4, Ireland
Data Request Form
Privacy Notice
AlyceMarketing SoftwareUSContract, Consent330 Cochituate Rd., Framingham, MA 01701Alyce, Inc. Attn: Privacy/Legal, privacy@alyce.com
330 Cochituate Rd., Framingham, MA 01701
Privacy Policy
Nextroll, Inc.Marketing Software

US

Contract, Consent2300 Harrison St., San Franciso, CA 6110Nextroll Limited Attn: Legal, support@nextroll.com, dpo@nextroll.com
1 Burlington Plaza, Burlington Rd, Dublin 4, Ireland
Lucis Privacy Group Nextroll Data Protection Officer, 1050 Paige St., San Francisco, CA 94117
Service Privacy Notice
MutinyMarketing SoftwareUSContract, Consent777 Florida St #304, San Francisco, CA 94110Mutiny, privacy@mutinyhq.com
777 Florida St #304, San Francisco, CA 94110
Privacy Policy
SmartlingTranslation ServicesUSContract1375 Broadway 14th Floor New York, NY 10018Smartling, hi@smartling.com
1375 Broadway 14th Floor New York, NY 10018
Privacy Policy
Atlassia, Inc.Project ManagementUSContractLevel 6, 341 George Street, Sydney, NSW 2000, AustraliaAtlassian, privacy@atlassian.com, eudatarep@atlassian.com
Atlassian Pty, Ltd. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104
Atlassian B. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104
Privacy Policy
Data Transfer Impact Assessment
Cloud Security Statement
Security FAQs
Data Storage FAQs
GDPR Commitment
International Data Transfers
Demandbase, Inc.Sales SoftwareUSContract680 Folsom St. #400, San Francisco, CA 94107Demandbase, Inc., Attn: Privacy, privacy@demandbase.com
680 Folsom St. #400, San Francisco, CA 94107
Privacy Policy
Highspot, Inc.Project ManagementUS, AustraliaContract2211 Elliott Ave Suite 400. Seattle, WA 98121Highspot, privacy@highspot.com
2211 Elliott Ave Suite 400. Seattle, WA 98121
Highspot Germany GmbH, Birketweg 31, 80639 Munchen Deutschland
Privacy Policy
Lean DataSales SoftwareUSContract2901 Patrick Henry Dr, Santa Clara, CA 95054LeanData, leandata@leandatainc.com
2901 Patrick Henry Dr, Santa Clara, CA 95054
Privacy Policy

Salesforce

Sales SoftwareUSContractSalesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105Salesforce Data Protection Officer, privacy@salesforce.com, datasubjectrequest@salesforce.com
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105
Privacy Policy
Workato, Inc.Sales SoftwareUS, GermanyContract215 Castro St. Suite 300, Mountain View, CA 94041Workato, privacy@workato.com
215 Castro St. Suite 300, Mountain View, CA 94041
Privacy Policy
Xactly Corp.Sales SoftwareUSContract221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030Xactly Corp, privacy@xactlycorp.com
221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030
Privacy Policy
ClariSales SoftwareUSContract1154 Sonora Ct., Sunnyvale, CA 94086Clari, privacy@clari.com, clari@gdpr-rep.com
1154 Sonora Ct., Sunnyvale, CA 94086
Privacy Policy
Chili PiperSales SoftwareUSContract309 Gold Street Suite 28E Brooklyn, NY 11201Chili Piper, support@chilipiper.com
Chili Piper Privacy, 228 Park Ave. S #78136, New York, NY 10003
Privacy Statement
LinkedInSales SoftwareUSContract605 W Maude Ave, Sunnyvale, CA 94085Online Form
LinkedIn Corp.., Attn: Legal Dept. (Privacy Policy and User Agreement), 1000 W. Maude Ave., Sunnyvale, CA 94085
LinkedIn Ireland Unlimited Company, Attn: Legal Dept. (Privacy Policy and User Agreement), Wilton Plaza, Wilton Place, Dublin 2, Ireland
DPO Contact Form
Privacy Policy
UserVoiceSales SoftwareUSContract425 Bush Street Suite 600 San Francisco, CA 94108UserVoice, privacy@uservoice.com
425 Bush Street Suite 600 San Francisco, CA 94108
Privacy Policy
All Bound, Inc.Sales SoftwareUSContract3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251All Bound, Attn: General Counsel, compliance@allbound.com
3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251
Privacy Policy