What is a Sub-Processor?

Dialpad may engage and use third party data processors with access to certain customer data (each, a "Sub-processor") in order to support delivery of our Services. For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. This page provides important information about the identity and role of Sub-processors. The table below shows what activity each sub-processor performs. Prior to engaging any sub-processor, Dialpad undertakes a thorough review to evaluate the privacy, security and confidentiality practices of potential vendors that will or may have access to or process customer data.

Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.

Entity NameProcessing ActivityCountry of Processing
Lawful Basis
Business Address
Contact Information
Resources
Amplitude, Inc.
Analytics Provider
US
Contract
631 Howard Street, Floor 5 San Francisco, California 94105
Amplitude, Inc. - Privacy, privacy@amplitude.com
631 Howard Street, Floor 5 San Francisco, California 94105
Privacy Policy
DataDog, Inc.
Analytics Provider
US
Contract
620 8th Ave, 45th Fl New York, New York 10018
Datadog, Inc., gdpr@datadog.com
620 8th Ave, 45th Fl New York, New York 10018
Privacy Policy
Subprocessor List
Looker Data Sciences, Inc.
Analytics Provider
US
Contract
101 Church Street Santa Cruz, California 95060
Looker Data Sciences, Inc., looker-data-protection@google.com
101 Church Street Santa Cruz, California 95060
Privacy Policy
Domo, Inc.
Analytics Provider
US
Contract
772 East Utah Valley Drive, American Fork UT 84003
Domo, Inc. - Privacy Office, privacy@domo.com
772 East Utah Valley Drive, American Fork UT 84003
Privacy and Cookie Policy
Intercom

Customer Support Software

US
Contract
55 2nd St 4th Floor, San Francisco
Intercom, Inc.
55 2nd Street, 4th Floor San Francisco, California 94105
Privacy Request Form
Privacy Policy
Smartsheet Inc.
Project Management
US
Contract
10500 NE 8th St. Suite 1300, Bellevue WA 98004
Legal - Privacy Office, privacy@smartsheet.com
10500 NE 8th St. Suite 1300, Bellevue WA 98004
Privacy Notice
Zendesk, Inc.
Customer Support Software
US
Contract
1019 Market Street San Francisco, California 94103
Zendesk, Inc., Attn: Privacy Team and DPO, privacy@zendesk.com, euprivacy@zendesk.com
1019 Market Street San Francisco, California 94103
Privacy Policy
MaestroQA, Inc.
Quality Assurance
US
Contract
33 W. 17th St., 8th Floor, New York, New York 10011
Data Protection Officer, privacy@maestroqa.com
33 W. 17th St., 8th Floor, New York, New York 10011
Privacy Notice
Visualware, Inc.
Quality Assurance
US
Contract
937 Sierra Dr., PO Box 668, Turlock, CA 95381
937 Sierra Dr., PO Box 668, Turlock, CA 95381
Privacy Statement
Appen
Transcription and Annotation Service
US, Philippines
Contract
Level 6/9 Help St., Chatswood, NSW 2067, Australia
Data Privacy Officer, dpo@appen.com
Level 6, 9 Help Street, Chatswood, NSW, 2067, Australia
Privacy Statement
Cobalt Speech and Language, Inc.
Language Modeling
US

Contract

29 Scribner Rd, Tyngsboro, Massachusetts 01879
Cobalt Speech, dataprivacy@cobaltspeech.com
29 Scribner Rd, Tyngsboro, Massachusetts 01879
Privacy Statement
Amazon.com, Inc.
Telephony Infrastructure

US

Contract
2021 Seventh Ave Seattle, Washington 98121
William Way Associate General Counsel, Privacy Amazon.com, Inc. 2021 Seventh Ave Seattle, Washington 98121
(206) 266-1000
Privacy Notice
Cloud Elements
Telephony Infrastructure
US
Contract
3858 Walnut St #235, Denver, CO 80205
Ed Fuller VP, IT and CISO Cloud Elements Inc Colorado 3858 Walnut Street, Suite 235 Denver, Colorado 80205
(720) 244-5270

ElasticSearch
Telephony Infrastructure
US
Contract
800 W. El Camino Real, Suite 350, Mountain View, CA 94040
Elasticsearch, Inc. Attn: Privacy Team, privacy@elastic.co, dpo@elastic.co
800 El Camino Real, Suite 350 Mountain View, CA 94040
General Privacy Statement
FiveTran
Data Integration and Management
US
Contact
405 14th St Suite 1050 Oakland, California 94612
Fivetran Inc., privacy@fivetran.com
405 14th St Suite 1050 Oakland, California 94612
Privacy Policy

IPQualityScore, LLC

Fraud Prevention
US
Contract, Legitimate Interest
PO Box 19052 Las Vegas, Nevada 89132
Data Compliance Officer, IPQualityScore LLC, Support@ipqualityscore.com
PO Box 19052 Las Vegas, Nevada 89132
Privacy Policy
Pusher, Ltd
Push Notifications
US, UK
Contract
Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ
Pusher, Ltd., dataprotection@pusher.com
Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ
Privacy Policy
UserVoice, Inc.
Analytics Provider
US
Contact
234 Fayetteville St., 3rd Floor, Raleigh, NC 27601
UserVoice Inc., privacy@uservoice.com
234 Fayetteville St., 3rd Floor, Raleigh, NC 27601
Privacy Policy
BugCrowd, Inc.

Penetration Testing

US
Contract, Legitimate Interest
921 Front St., 1st Floor, San Francisco, CA 94111
Bugcrowd, Inc., gc@bugcrowd.com
921 Front St., 1st Floor, San Francisco, CA 94111
Privacy Policy
Bharti Airtel Company
Telephony Infrastructure
India
Contract
Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India
Airtel, privacygrievance.officer@airtel.com
Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India
Online Privacy Policy
Bandwidth, Inc.
Telephony Infrastructure
US, EU
Contract
900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606
Bandwidth Inc., Attn: Legal - Privacy, privacy@bandwidth.com
900 Main Campus Drive, Suite 100, Raleigh NC 27606
Privacy Notice
Lumen Technologies
Telephony Infrastructure

US, Brazil

Contract
100 CenturyLink Dr. Monroe, LA 71203 United States
Lumen, support@lumen.me
100 CenturyLink Dr. Monroe, LA 71203 United States
Privacy Policy
Colt Technologies Services
Telephony Infrastructure
UK
Contract
Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK
The Group Data Protection Officer, Colt Technology Services Group Limited, gdpr@colt.com
Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK
Data Privacy Information

Digital Realty Trust LP

Telephony Infrastructure
US, Canada
Contract
5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735
Digital Realty Trust LP, privacy@digitalrealty.com, dpo@interxion.com
5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735
Privacy Practices
Equinix, Inc.
Telephony Infrastructure
US
Contract
One Lagoon Drive Fourth Floor Foster City, CA 94065 USA
Equinix, Inc., PrivacyOffice@equinix.com
One Lagoon Drive Fourth Floor Foster City, CA 94065 USA
Privacy Statement
Google Cloud Platform
Telephony Infrastructure, Analytics
US

Contract

1600 Amphitheatre Parkway Mountain View, California 94043
Google LLC Google Data Protection Office 1600 Amphitheatre Parkway Mountain View, California 94043
GCP Privacy Notice
Google Privacy Policy
Intelliquent, Inc.
Telephony Infrastructure
US
Contract
550 West Adams St., Suite 900, Chicago, IL 60661
Inteliquent, Attn: General Counsel, privacy@inteliquent.com
550 West Adams St., Suite 900, Chicago, IL 60661
Privacy Policy
Nippon Telegraph and Telephone Corporation
Telephony Infrastructure
Japan
Contract
Otemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan
Nippon Telegraph and Telephone Corporation, Point of Contact for Customer Personal Information, ntt_kojin@ntt.com
5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan
Customer Personal Information Protection Policy
Peerless Network
Telephony Infrastructure
US
Contract
433 W. Van Buren St., Suite 410S, Chicago, IL 60607
Peerless Network, Inc., Attn: VP, Regulatory Affairs, regulatory@peerlessnetwork.com
433 W. Van Buren St., Suite 410S, Chicago, IL 60607
Privacy Policy
Purple Stone Telecom, Ltd.
Telephony Infrastructure
Hong Kong
Contract
Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong
Purple Stone Telecomm cr@tollfreechina.com
Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong

Rackspace US, Inc.
Telephony Infrastructure
US
Contract
1 Fanatical Place San Antonio, TX 78218
Chief Privacy Officer, Rackspace Technology, privacy@rackspace.com
1 Fanatical Place, City of Windcrest San Antonio, Texas 78218
Privacy Notice
Softbank
Telephony Infrastructure
Japan
Contract
-7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 m
Softbank
0088-210-051
Privacy
Symbio Networks
Telephony Infrastructure
Singapore
Contract
2 International Business Park, #09-09, The Strategy, Singapore 609930
2 International Business Park, #09-09, The Strategy, Singapore 609930
Privacy Policy
T-Mobile US, Inc.
Telephony Infrastructure
US
Contract
12920 SE 38th Street Bellevue, Washington 98006
T-Mobile USA, Inc. Attn: Chief Privacy Officer, privacy@t-mobile.com
12920 SE 38th Street Bellevue, Washington 98006
Privacy Notice

Voxbone SA

Telephony Infrastructure
EU
Contract
Avenue Louise 489 6th Floor Brussels, B-1050 Belgium
Attn: Privacy, privacy@bandwidth.com
900 Main Campus Dr., Suite 100, Raleigh, NC 27606
Privacy Notice
Braintree Payment Solutions, LLC
Mobile and Web Payment Platform
US
Contract
1811 West North Avenue Chicago, IL 60622 United States
Braintree Contact Form
Privacy Statement
Wolters Kluwer
Financial Services

US

Contract

Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE

Inquiry and Requests Form
Privacy and Cookies Notice
Bill.com
Mobile and Web Payment Platform
US
Contract
6220 America Center Drive, Suite 100. San Jose, CA 95002
Attn: Privacy Officer, privacy@hq.bill.com
6220 America Center Drive, Suite 100. San Jose, CA 95002
Privacy Notice
CliftonLarsonAllen LLP
Financial Services
US
Contract
220 South 6th Street Suite 300 Minneapolis, MN 55402 United States
webmaster@CLAconnect.com
220 South 6th Street Suite 300 Minneapolis, MN 55402 United States
Privacy Policy
Ernst & Young LLP
Financial Services

UK

Contract
1 More London Riverside London SE1 2AF United Kingdom
1 More London Riverside London SE1 2AF United Kingdom
Privacy Statement
Armanino LLP
Accounting software
US
Contract
12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583
Armanino, LLP, info@armaninollp.com
12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583
Privacy Policy
Netsuite
Accounting Software
US
Contract
2300 Oracle Way Austin, TX 78741
Oracle Corporation, Global Data Protection Officer, Inquiry Form
Willis Tower. 233 South Wacker Drive, 45th Floor, Chicago, IL 60606
Privacy @ Oracle
Bishop Fox
Penetration Testing
US
Contract, Legitimate Interest
8240 S Kyrene Rd Suite A113, Tempe, AZ 85284
Bishop Fox, privacy@bishopfox.com
8240 S Kyrene Rd Suite A113, Tempe, AZ 85284
Privacy Statement
Box.com
Document Management
US, EU, Canada, Japan, Australia
Contract
900 Jefferson Avenue Redwood City, CA 94063
Box, Inc., privacy@box.com, dpo@box.com
900 Jefferson Ave, Redwood City, CA 94063
Privacy Notice
DocuSign
Legal Services
US
Contract
221 Main St., Suite 1550. San Francisco, CA 94105
Docusign, privacy@docusign.com
221 Main St., Suite 1550. San Francisco, CA 94105
Privacy Notice
OneTrust
Vendor Management Software
US
Contract
1350 Spring Street NW #500, Atlanta, GA, USA, 30309.
DPO: Linda Thielová, dpo@onetrust.com
1200 Abernathy Road Atlanta, Georgia 30328
Privacy Notice
Clearbit
Marketing Software
US
Contract, Consent
548 Market St., #95879, San Francisco, CA 94104
Clearbit, privacy@clearbit.com
548 Market St., #95879, San Francisco, CA 94104
Privacy Policy
Gainsight
Customer Success Software
US, India, Israel
Contract, Consent
350 Bay Street, Suite 100. San Francisco, CA 94133
Gainsight, Attn: General Counsel, privacy@gainsight.com
655 Montgomery Street 7th Floor San Francisco, California 94111
Privacy Policy
LeanSEM
Marketing Software
US
Contract, Consent
50 W Liberty St, Ste 880, Reno, Nevada, 89501
LeanSEM, info@leansem.com
Zhenevska 17b, Skopje, Macedonia 1000
Privacy Policy
Marketo
Marketing Software
US
Contract, Consent
601 Townsend St., San Francisco, CA 94103
Marketo, Attn: Privacy, Legal, privacyofficer@marketo.com
601 Townsend St., San Francisco, CA 94103
Privacy Notice
Outreach Corp.
Marketing Software
US
Contract, Consent
333 Elliott Ave W #500. Seattle, WA 98119
Outreach Corporation, support@outreach.io, Contact Form
333 Elliot W Ave, STE 500 Seattle, Washington 98119 (206) 866-9727
Privacy Policy
RightWave, Inc.
Marketing Software
US
Contract, Consent
255 N Market St, Ste 267, San Jose, CA 95110
Rightwave, 1-408-423-8300
255 N Market St, Ste 267, San Jose, CA 95110
Privacy Policy
Segment.io Inc.
Marketing Software
US
Contract, Consent
101 Spear St., Fl. 1, San Francisco, CA 94105
Segment.io, Inc., privacy@segment.com
101 Spear St., Fl. 1, San Francisco, CA 94105
Privacy Policy
Sendoso

Marketing Software

US
Contract, Consent
447 Battery St. Floor 2. San Francisco, California 94111
Sender, Inc., privacy@sendoso.com
639 Front St, Floor 3, Fl 3 San Francisco, California 94111
Privacy Policy
Survey Monkey
Analytics Provider
US, EU
Contract
One Curiosity Way, San Mateo, CA 94403
Momentive Inc.,
One Curiosity Way San Mateo, California 94403
2 Shelbourne Buildings, 2nd Floor, Shelbourne Rd., Ballridge, Dublin 4, Ireland
Data Request Form
Privacy Notice
Alyce
Marketing Software
US
Contract, Consent
330 Cochituate Rd., Framingham, MA 01701
Alyce, Inc. Attn: Privacy/Legal, privacy@alyce.com
330 Cochituate Rd., Framingham, MA 01701
Privacy Policy
Nextroll, Inc.
Marketing Software

US

Contract, Consent
2300 Harrison St., San Franciso, CA 6110
Nextroll Limited Attn: Legal, support@nextroll.com, dpo@nextroll.com
1 Burlington Plaza, Burlington Rd, Dublin 4, Ireland
Lucis Privacy Group Nextroll Data Protection Officer, 1050 Paige St., San Francisco, CA 94117
Service Privacy Notice
Mutiny
Marketing Software
US
Contract, Consent
777 Florida St #304, San Francisco, CA 94110
Mutiny, privacy@mutinyhq.com
777 Florida St #304, San Francisco, CA 94110
Privacy Policy
Smartling
Translation Services
US
Contract
1375 Broadway 14th Floor New York, NY 10018
Smartling, hi@smartling.com
1375 Broadway 14th Floor New York, NY 10018
Privacy Policy
Atlassia, Inc.
Project Management
US
Contract
Level 6, 341 George Street, Sydney, NSW 2000, Australia
Atlassian, privacy@atlassian.com, eudatarep@atlassian.com
Atlassian Pty, Ltd. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104
Atlassian B. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104
Privacy Policy
Data Transfer Impact Assessment
Cloud Security Statement
Security FAQs
Data Storage FAQs
GDPR Commitment
International Data Transfers
Demandbase, Inc.
Sales Software
US
Contract
680 Folsom St. #400, San Francisco, CA 94107
Demandbase, Inc., Attn: Privacy, privacy@demandbase.com
680 Folsom St. #400, San Francisco, CA 94107
Privacy Policy
Highspot, Inc.
Project Management
US, Australia
Contract
2211 Elliott Ave Suite 400. Seattle, WA 98121
Highspot, privacy@highspot.com
2211 Elliott Ave Suite 400. Seattle, WA 98121
Highspot Germany GmbH, Birketweg 31, 80639 Munchen Deutschland
Privacy Policy
Lean Data
Sales Software
US
Contract
2901 Patrick Henry Dr, Santa Clara, CA 95054
LeanData, leandata@leandatainc.com
2901 Patrick Henry Dr, Santa Clara, CA 95054
Privacy Policy

Salesforce

Sales Software
US
Contract
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105
Salesforce Data Protection Officer, privacy@salesforce.com, datasubjectrequest@salesforce.com
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105
Privacy Policy
Workato, Inc.
Sales Software
US, Germany
Contract
215 Castro St. Suite 300, Mountain View, CA 94041
Workato, privacy@workato.com
215 Castro St. Suite 300, Mountain View, CA 94041
Privacy Policy
Xactly Corp.
Sales Software
US
Contract
221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030
Xactly Corp, privacy@xactlycorp.com
221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030
Privacy Policy
Clari
Sales Software
US
Contract
1154 Sonora Ct., Sunnyvale, CA 94086
Clari, privacy@clari.com, clari@gdpr-rep.com
1154 Sonora Ct., Sunnyvale, CA 94086
Privacy Policy
Chili Piper
Sales Software
US
Contract
309 Gold Street Suite 28E Brooklyn, NY 11201
Chili Piper, support@chilipiper.com
Chili Piper Privacy, 228 Park Ave. S #78136, New York, NY 10003
Privacy Statement
LinkedIn
Sales Software
US
Contract
605 W Maude Ave, Sunnyvale, CA 94085
Online Form
LinkedIn Corp.., Attn: Legal Dept. (Privacy Policy and User Agreement), 1000 W. Maude Ave., Sunnyvale, CA 94085
LinkedIn Ireland Unlimited Company, Attn: Legal Dept. (Privacy Policy and User Agreement), Wilton Plaza, Wilton Place, Dublin 2, Ireland
DPO Contact Form
Privacy Policy
UserVoice
Sales Software
US
Contract
425 Bush Street Suite 600 San Francisco, CA 94108
UserVoice, privacy@uservoice.com
425 Bush Street Suite 600 San Francisco, CA 94108
Privacy Policy
All Bound, Inc.
Sales Software
US
Contract
3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251
All Bound, Attn: General Counsel, compliance@allbound.com
3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251
Privacy Policy