What is a Sub-Processor?

Dialpad may engage and use third party data processors with access to certain customer data (each, a "Sub-processor") in order to support delivery of our Services. For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. This page provides important information about the identity and role of Sub-processors. The table below shows what activity each sub-processor performs. Prior to engaging any sub-processor, Dialpad undertakes a thorough review to evaluate the privacy, security and confidentiality practices of potential vendors that will or may have access to or process customer data.

Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.

Entity Name

Processing Activity

Country of Processing

Lawful Basis

Business Address

Contact Information

Resources

Amplitude, Inc.

Analytics Provider

US

Contract

631 Howard Street, Floor 5 San Francisco, California 94105

Amplitude, Inc. - Privacy, [email protected]

631 Howard Street, Floor 5 San Francisco, California 94105

Privacy Policy

DataDog, Inc.

Analytics Provider

US

Contract

620 8th Ave, 45th Fl New York, New York 10018

Datadog, Inc., [email protected]

620 8th Ave, 45th Fl New York, New York 10018

Privacy Policy

Subprocessor List

Looker Data Sciences, Inc.

Analytics Provider

US

Contract

101 Church Street Santa Cruz, California 95060

Looker Data Sciences, Inc., [email protected]

101 Church Street Santa Cruz, California 95060

Privacy Policy

Domo, Inc.

Analytics Provider

US

Contract

772 East Utah Valley Drive, American Fork UT 84003

Domo, Inc. - Privacy Office, [email protected]

772 East Utah Valley Drive, American Fork UT 84003

Privacy and Cookie Policy

Smartsheet Inc.

Project Management

US

Contract

10500 NE 8th St. Suite 1300, Bellevue WA 98004

Legal - Privacy Office, [email protected]

10500 NE 8th St. Suite 1300, Bellevue WA 98004

Privacy Notice

Zendesk, Inc.

Customer Support Software

US

Contract

1019 Market Street San Francisco, California 94103

Zendesk, Inc., Attn: Privacy Team and DPO, [email protected], [email protected]

1019 Market Street San Francisco, California 94103

Privacy Policy

MaestroQA, Inc.

Quality Assurance

US

Contract

33 W. 17th St., 8th Floor, New York, New York 10011

Data Protection Officer, [email protected]

33 W. 17th St., 8th Floor, New York, New York 10011

Privacy Notice

Visualware, Inc.

Quality Assurance

US

Contract

937 Sierra Dr., PO Box 668, Turlock, CA 95381

937 Sierra Dr., PO Box 668, Turlock, CA 95381

Privacy Statement

Appen

Transcription and Annotation Service

US, Philippines

Contract

Level 6/9 Help St., Chatswood, NSW 2067, Australia

Data Privacy Officer, [email protected]

Level 6, 9 Help Street, Chatswood, NSW, 2067, Australia

Privacy Statement

Cobalt Speech and Language, Inc.

Language Modeling

US

Contract

29 Scribner Rd, Tyngsboro, Massachusetts 01879

Cobalt Speech, [email protected]

29 Scribner Rd, Tyngsboro, Massachusetts 01879

Privacy Statement

Amazon.com, Inc.

Telephony Infrastructure

US

Contract

2021 Seventh Ave Seattle, Washington 98121

William Way Associate General Counsel, Privacy Amazon.com, Inc. 2021 Seventh Ave Seattle, Washington 98121

(206) 266-1000

Privacy Notice

Cloud Elements

Telephony Infrastructure

US

Contract

3858 Walnut St #235, Denver, CO 80205

Ed Fuller VP, IT and CISO Cloud Elements Inc Colorado 3858 Walnut Street, Suite 235 Denver, Colorado 80205

(720) 244-5270

ElasticSearch

Telephony Infrastructure

US

Contract

800 W. El Camino Real, Suite 350, Mountain View, CA 94040

Elasticsearch, Inc. Attn: Privacy Team, [email protected], [email protected]

800 El Camino Real, Suite 350 Mountain View, CA 94040

General Privacy Statement

FiveTran

Data Integration and Management

US

Contact

405 14th St Suite 1050 Oakland, California 94612

Fivetran Inc., [email protected]

405 14th St Suite 1050 Oakland, California 94612

Privacy Policy

IPQualityScore, LLC

Fraud Prevention

US

Contract, Legitimate Interest

PO Box 19052 Las Vegas, Nevada 89132

Data Compliance Officer, IPQualityScore LLC, [email protected]

PO Box 19052 Las Vegas, Nevada 89132

Privacy Policy

Pusher, Ltd

Push Notifications

US, UK

Contract

Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ

Pusher, Ltd., [email protected]

Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ

Privacy Policy

UserVoice, Inc.

Analytics Provider

US

Contact

234 Fayetteville St., 3rd Floor, Raleigh, NC 27601

UserVoice Inc., [email protected]

234 Fayetteville St., 3rd Floor, Raleigh, NC 27601

Privacy Policy

BugCrowd, Inc.

Penetration Testing

US

Contract, Legitimate Interest

921 Front St., 1st Floor, San Francisco, CA 94111

Bugcrowd, Inc., [email protected]

921 Front St., 1st Floor, San Francisco, CA 94111

Privacy Policy

Bharti Airtel Company

Telephony Infrastructure

India

Contract

Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India

Airtel, [email protected]

Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India

Online Privacy Policy

Bandwidth, Inc.

Telephony Infrastructure

US, EU

Contract

900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606

Bandwidth Inc., Attn: Legal - Privacy, [email protected]

900 Main Campus Drive, Suite 100, Raleigh NC 27606

Privacy Notice

Lumen Technologies

Telephony Infrastructure

US, Brazil

Contract

100 CenturyLink Dr. Monroe, LA 71203 United States

Lumen, [email protected]

100 CenturyLink Dr. Monroe, LA 71203 United States

Privacy Policy

Colt Technologies Services

Telephony Infrastructure

UK

Contract

Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK

The Group Data Protection Officer, Colt Technology Services Group Limited, [email protected]

Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK

Data Privacy Information

Digital Realty Trust LP

Telephony Infrastructure

US, Canada

Contract

5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735

Digital Realty Trust LP, [email protected], [email protected]

5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735

Privacy Practices

Equinix, Inc.

Telephony Infrastructure

US

Contract

One Lagoon Drive Fourth Floor Foster City, CA 94065 USA

Equinix, Inc., [email protected]

One Lagoon Drive Fourth Floor Foster City, CA 94065 USA

Privacy Statement

Google Cloud Platform

Telephony Infrastructure, Analytics

US

Contract

1600 Amphitheatre Parkway Mountain View, California 94043

Google LLC Google Data Protection Office 1600 Amphitheatre Parkway Mountain View, California 94043

GCP Privacy Notice

Google Privacy Policy

Intelliquent, Inc.

Telephony Infrastructure

US

Contract

550 West Adams St., Suite 900, Chicago, IL 60661

Inteliquent, Attn: General Counsel, [email protected]

550 West Adams St., Suite 900, Chicago, IL 60661

Privacy Policy

Nippon Telegraph and Telephone Corporation

Telephony Infrastructure

Japan

Contract

Otemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan

Nippon Telegraph and Telephone Corporation, Point of Contact for Customer Personal Information, [email protected]

5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan

Customer Personal Information Protection Policy

Peerless Network

Telephony Infrastructure

US

Contract

433 W. Van Buren St., Suite 410S, Chicago, IL 60607

Peerless Network, Inc., Attn: VP, Regulatory Affairs, [email protected]

433 W. Van Buren St., Suite 410S, Chicago, IL 60607

Privacy Policy

Purple Stone Telecom, Ltd.

Telephony Infrastructure

Hong Kong

Contract

Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong

Purple Stone Telecomm [email protected]

Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong

Rackspace US, Inc.

Telephony Infrastructure

US

Contract

1 Fanatical Place San Antonio, TX 78218

Chief Privacy Officer, Rackspace Technology, [email protected]

1 Fanatical Place, City of Windcrest San Antonio, Texas 78218

Privacy Notice

Softbank

Telephony Infrastructure

Japan

Contract

-7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 m

Softbank

0088-210-051

Privacy

Symbio Networks

Telephony Infrastructure

Singapore

Contract

2 International Business Park, #09-09, The Strategy, Singapore 609930

2 International Business Park, #09-09, The Strategy, Singapore 609930

Privacy Policy

T-Mobile US, Inc.

Telephony Infrastructure

US

Contract

12920 SE 38th Street Bellevue, Washington 98006

T-Mobile USA, Inc. Attn: Chief Privacy Officer, [email protected]

12920 SE 38th Street Bellevue, Washington 98006

Privacy Notice

Voxbone SA

Telephony Infrastructure

EU

Contract

Avenue Louise 489 6th Floor Brussels, B-1050 Belgium

Attn: Privacy, [email protected]

900 Main Campus Dr., Suite 100, Raleigh, NC 27606

Privacy Notice

Braintree Payment Solutions, LLC

Mobile and Web Payment Platform

US

Contract

1811 West North Avenue Chicago, IL 60622 United States

Braintree Contact Form

Privacy Statement

Wolters Kluwer

Financial Services

US

Contract

Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE

Inquiry and Requests Form

Privacy and Cookies Notice

Bill.com

Mobile and Web Payment Platform

US

Contract

6220 America Center Drive, Suite 100. San Jose, CA 95002

Attn: Privacy Officer, [email protected]

6220 America Center Drive, Suite 100. San Jose, CA 95002

Privacy Notice

CliftonLarsonAllen LLP

Financial Services

US

Contract

220 South 6th Street Suite 300 Minneapolis, MN 55402 United States

[email protected]

220 South 6th Street Suite 300 Minneapolis, MN 55402 United States

Privacy Policy

Ernst & Young LLP

Financial Services

UK

Contract

1 More London Riverside London SE1 2AF United Kingdom

1 More London Riverside London SE1 2AF United Kingdom

Privacy Statement

Armanino LLP

Accounting software

US

Contract

12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583

Armanino, LLP, [email protected]

12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583

Privacy Policy

Netsuite

Accounting Software

US

Contract

2300 Oracle Way Austin, TX 78741

Oracle Corporation, Global Data Protection Officer,

Inquiry Form

Willis Tower. 233 South Wacker Drive, 45th Floor, Chicago, IL 60606

Privacy @ Oracle

Bishop Fox

Penetration Testing

US

Contract, Legitimate Interest

8240 S Kyrene Rd Suite A113, Tempe, AZ 85284

Bishop Fox, [email protected]

8240 S Kyrene Rd Suite A113, Tempe, AZ 85284

Privacy Statement

Box.com

Document Management

US, EU, Canada, Japan, Australia

Contract

900 Jefferson Avenue Redwood City, CA 94063

Box, Inc., [email protected], [email protected]

900 Jefferson Ave, Redwood City, CA 94063

Privacy Notice

DocuSign

Legal Services

US

Contract

221 Main St., Suite 1550. San Francisco, CA 94105

Docusign, [email protected]

221 Main St., Suite 1550. San Francisco, CA 94105

Privacy Notice

OneTrust

Vendor Management Software

US

Contract

1350 Spring Street NW #500, Atlanta, GA, USA, 30309.

DPO: Linda Thielová, [email protected]

1200 Abernathy Road Atlanta, Georgia 30328

Privacy Notice

Clearbit

Marketing Software

US

Contract, Consent

548 Market St., #95879, San Francisco, CA 94104

Clearbit, [email protected]

548 Market St., #95879, San Francisco, CA 94104

Privacy Policy

Gainsight

Customer Success Software

US, India, Israel

Contract, Consent

350 Bay Street, Suite 100. San Francisco, CA 94133

Gainsight, Attn: General Counsel, [email protected]

655 Montgomery Street 7th Floor San Francisco, California 94111

Privacy Policy

LeanSEM

Marketing Software

US

Contract, Consent

50 W Liberty St, Ste 880, Reno, Nevada, 89501

LeanSEM, [email protected]

Zhenevska 17b, Skopje, Macedonia 1000

Privacy Policy

Marketo

Marketing Software

US

Contract, Consent

601 Townsend St., San Francisco, CA 94103

Marketo, Attn: Privacy, Legal, [email protected]

601 Townsend St., San Francisco, CA 94103

Privacy Notice

Outreach Corp.

Marketing Software

US

Contract, Consent

333 Elliott Ave W #500. Seattle, WA 98119

Outreach Corporation, [email protected],

Contact Form

333 Elliot W Ave, STE 500 Seattle, Washington 98119 (206) 866-9727

Privacy Policy

RightWave, Inc.

Marketing Software

US

Contract, Consent

255 N Market St, Ste 267, San Jose, CA 95110

Rightwave, 1-408-423-8300

255 N Market St, Ste 267, San Jose, CA 95110

Privacy Policy

Segment.io Inc.

Marketing Software

US

Contract, Consent

101 Spear St., Fl. 1, San Francisco, CA 94105

Segment.io, Inc., [email protected]

101 Spear St., Fl. 1, San Francisco, CA 94105

Privacy Policy

Sendoso

Marketing Software

US

Contract, Consent

447 Battery St. Floor 2. San Francisco, California 94111

Sender, Inc., [email protected]

639 Front St, Floor 3, Fl 3 San Francisco, California 94111

Privacy Policy

Survey Monkey

Analytics Provider

US, EU

Contract

One Curiosity Way, San Mateo, CA 94403

Momentive Inc.,

One Curiosity Way San Mateo, California 94403

2 Shelbourne Buildings, 2nd Floor, Shelbourne Rd., Ballridge, Dublin 4, Ireland

Data Request F

orm

Privacy Notice

Alyce

Marketing Software

US

Contract, Consent

330 Cochituate Rd., Framingham, MA 01701

Alyce, Inc. Attn: Privacy/Legal, [email protected]

330 Cochituate Rd., Framingham, MA 01701

Privacy Policy

Nextroll, Inc.

Marketing Software

US

Contract, Consent

2300 Harrison St., San Franciso, CA 6110

Nextroll Limited Attn: Legal, [email protected], [email protected]

1 Burlington Plaza, Burlington Rd, Dublin 4, Ireland

Lucis Privacy Group Nextroll Data Protection Officer, 1050 Paige St., San Francisco, CA 94117

Service Privacy Notice

Mutiny

Marketing Software

US

Contract, Consent

777 Florida St #304, San Francisco, CA 94110

Mutiny, [email protected]

777 Florida St #304, San Francisco, CA 94110

Privacy Policy

Smartling

Translation Services

US

Contract

1375 Broadway 14th Floor New York, NY 10018

Smartling, [email protected]

1375 Broadway 14th Floor New York, NY 10018

Privacy Policy

Atlassian, Inc.

Project Management

US

Contract

Level 6, 341 George Street, Sydney, NSW 2000, Australia

Atlassian, [email protected], [email protected]

Atlassian Pty, Ltd. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104

Atlassian B. c/o Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, California 94104

Privacy Policy

Data Transfer Impact Assessment

Cloud Security Statement

Security FAQs

Data Storage FAQs

GDPR Commitment

International Data Transfers

Demandbase, Inc.

Sales Software

US

Contract

680 Folsom St. #400, San Francisco, CA 94107

Demandbase, Inc., Attn: Privacy, [email protected]

680 Folsom St. #400, San Francisco, CA 94107

Privacy Policy

Highspot, Inc.

Project Management

US, Australia

Contract

2211 Elliott Ave Suite 400. Seattle, WA 98121

Highspot, [email protected]

2211 Elliott Ave Suite 400. Seattle, WA 98121

Highspot Germany GmbH, Birketweg 31, 80639 Munchen Deutschland

Privacy Policy

Lean Data

Sales Software

US

Contract

2901 Patrick Henry Dr, Santa Clara, CA 95054

LeanData, [email protected]

2901 Patrick Henry Dr, Santa Clara, CA 95054

Privacy Policy

Salesforce

Sales Software

US

Contract

Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105

Salesforce Data Protection Officer, [email protected], [email protected]

Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105

Privacy Policy

Workato, Inc.

Sales Software

US, Germany

Contract

215 Castro St. Suite 300, Mountain View, CA 94041

Workato, [email protected]

215 Castro St. Suite 300, Mountain View, CA 94041

Privacy Policy

Xactly Corp.

Sales Software

US

Contract

221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030

Xactly Corp, [email protected]

221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030

Privacy Policy

Clari

Sales Software

US

Contract

1154 Sonora Ct., Sunnyvale, CA 94086

Clari, [email protected], [email protected]

1154 Sonora Ct., Sunnyvale, CA 94086

Privacy Policy

Chili Piper

Sales Software

US

Contract

309 Gold Street Suite 28E Brooklyn, NY 11201

Chili Piper, [email protected]

Chili Piper Privacy, 228 Park Ave. S #78136, New York, NY 10003

Privacy Statement

LinkedIn

Sales Software

US

Contract

605 W Maude Ave, Sunnyvale, CA 94085

Online Form

LinkedIn Corp.., Attn: Legal Dept. (Privacy Policy and User Agreement), 1000 W. Maude Ave., Sunnyvale, CA 94085

LinkedIn Ireland Unlimited Company, Attn: Legal Dept. (Privacy Policy and User Agreement), Wilton Plaza, Wilton Place, Dublin 2, Ireland

DPO Contact For

m

Privacy Policy

UserVoice

Sales Software

US

Contract

425 Bush Street Suite 600 San Francisco, CA 94108

UserVoice, [email protected]

425 Bush Street Suite 600 San Francisco, CA 94108

Privacy Policy

All Bound, Inc.

Sales Software

US

Contract

3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251

All Bound, Attn: General Counsel, [email protected]

3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251

Privacy Policy

OpenAI, L.L.C.

Analytics

US

Contract

3180 18th Street, San Francisco, CA 94110

[email protected]

3180 18th Street, San Francisco, CA 94110

Privacy Policy