What is a Subprocessor?


Dialpad may engage and use third party data processors with access to certain customer data (each, a "Subprocessor") in order to support delivery of our Services. For example, Dialpad currently uses Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. This page provides important information about the identity and role of Subprocessors. The table below shows what activity each subprocessor performs. Prior to engaging any subprocessor, Dialpad undertakes a thorough review to evaluate the privacy, security and confidentiality practices of potential vendors that will or may have access to or process customer data.

Dialpad maintains contracts with each Subprocessor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.

SubprocessorDescription of Processing ActivitiesContact Information
BraintreeMobile and web payment services222 W Merchandise Mart Plaza, Suite 800, Chicago, IL 60654
office@braintree.com
HubspotIn-bound marketing services25 First Street, 2nd Floor, Cambridge, MA 02141
AlyceMarketing and gifting services159 Standish Road Watertown, MA 02472
privacy@alyce.com
AmazonInfrastructure services2021 Seventh Ave Seattle, Washington 98121
AmplitudeAnalytics provider631 Howard Street, Floor 5 San Francisco, California
privacy@amplitude.com
AppenData labeling service12131 113th Ave NE Suite #100 Kirkland, WA 98034
dpo@appen.com
AtlassianWorkflow management tools350 Bush Street, Level 13 San Francisco, California 94104
privacy@atlassian.com
BandwidthTelecommunications service900 Main Campus Drive, Suite 100, Raleigh NC 27606
privacy@bandwidth.com
ClearbitMarketing generation service90 Sheridan St San Francisco, California 94103
privacy@clearbit.com
Cloud ElementsCloud API integration platform3858 Walnut Street, Suite 235 Denver, Colorado 80205
privacy@uipath.com
Coast CRMSalesforce organizational tool6097 African Holly Trail, San Diego, CA 92130
DatadogMartketing generation tool620 8th Ave, 45th Fl New York, New York 10018
gdpr@datadoghq.com
demandDriveCloud analytics service135 Beaver St. Suite 308, Waltham, MA, 02452
DiscoverOrgSales and marketing platform805 Broadway, Suite 900 Vancouver, Washington 9866
DocuSignElectronic signature and document management221 Main St., Suite 1550, San Francisco, CA 94105
privacy@docusign.com
DropboxDocument management service1800 Owens St, San Francisco, CA 94158
privacy@dropbox.com\
ElasticSearchInfrastructure services800 El Camino Real, Suite 350 Mountain View, CA 94040
dpo@elastic.co
EquinixInfrastructure services11 Devonshire Square, London EC2M 4YR, United Kingdom
PrivacyOffice@equinix.com
FivetranData integration and management service405 14th St Suite 1050 Oakland, California 94612
privacy@fivetran.com
GainsightCustomer success software655 Montgomery Street 7th Floor San Francisco, California 94111
privacy@gainsight.com
GitHubSoftware development service88 Colin P Kelly Jr St, San Francisco, CA 94107
privacy@github.com
GoogleInfrastructure services1600 Amphitheatre Parkway Mountain View, California 94043
INFUSEMediaMarketing generation service300 Washington Street, Suite 850, Newton, MA 02458
privacy@infusemedia.com
IPQualityScoreFraud prevention tools600 Brickell Ave., Suite 3500, Miami, FL 33131
Support@IPQualityScore.com
InteliquentVoice and messaging service550 W. Adams St., Suite 900, Chicago, IL 60661
privacy@inteliquent.com
IntercomCustomer messaging service55 2nd Street, 4th Floor San Francisco, California 94105
LeanDataSales organization service2901 Patrick Henry Dr, Santa Clara, CA 95054
leandata@leandata.com
LeanSEMMarketing service50 West Liberty Street, Suite 880, Reno, Nevada 89501
info@leansem.com
LokaliseTranslation management service3500 S Dupont Hwy suite b - 101
privacy@lokalise.com
LookerData discovery and exploration service101 Church Street Santa Cruz, California 95060
looker-data-protection@google.com
MarketoMarketing service901 Mariners Island Blvd., Ste. 500 San Mateo, California 94404
privacyofficer@marketo.com
OneTrustPrivacy, security, and data governance platform1200 Abernathy Road Atlanta, Georgia 30328
dpo@onetrust.com
Outreach Inc.Sales engagement platform333 Elliot W Ave, STE 500 Seattle, Washington 98119
support@outreach.io
Peerless NetworkVoice communication service222 S Riverside Plaza #1900, Chicago, IL 60606
regulatory@peerlessnetwork.com
PusherMobile and web notification serviceEighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ
dataprotection@pusher.com
SalesHoodSales enablement platform595 Pacific Ave, #120 San Francisco, California 94133
privacy@saleshood.com
SalesforceCustomer relationship management service415 Mission St. San Francisco, California 94105
privacy@salesforce.com
SegmentMarketing data platform100 California St Suite 700 San Francisco, California 94111
privacy@segment.com
ShowpadSales enablement and rganziational services1 N State Street, suite #1100 Chicago, Illinois 60602
privacy@showpad.com
SmartlingTranslation technology and language services1375 Broadway 14th Floor, New York, NY 10018
hi@smartling.com
SmartsheetProductiviety and organizational service10500 NE 8th St, Suite 1300, Bellevue, WA 98004
privacy@smartsheet.com
Workato, Inc.Business solutions software215 Castro St, Ste. 300, Mountain View CA 94041
privacy@workato.com
XactlySales planning platform1125 17th St Suite #1700, Denver, CO 80202
privacy@xactlycorp.com
ZendeskCustomer support platform1019 Market Street San Francisco, California 94103
privacy@zendesk.com
Zohomarketing software4141 Hacienda Drive, Pleasanton, CA 94588
privacy@zohocorp.com
ZoomInfoSales enablement tools805 Broadway St, Suite 800, Vancouver, WA 98660
privacy@zoominfo.com