GARTNER® PEER INSIGHTS™
Gartner® Voice of the Customer for Contact Center as a Service (CCaaS)
Wondering why Dialpad is chosen by customers and loved by companies everywhere? Get the answer in the new Gartner® Voice of the Customer for Contact Center as a Service (CCaaS) report.
Trusted by your peers: 93% recommendation rate.
A platform with great ratings: 4.6/5 overall score.
A revenue-generating platform: powered by Dialapd Ai.
Get your copy

Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 23 May 2025
Based on 56 reviews as of January 2025
GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.