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How can Ai help tackle your contact center challenges

The machines are here, and they’re learning from every conversation.

That’s not the start of a sci-fi dystopia story, and good news for contact centers. In this 451 Research report, they examined how Artificial Intelligence and Machine Learning will play a major role in the contact center's future experience.

Dialpad’s AI, Voice Intelligence (Vi), is a prime example of how AI is used in a contact center environment, from automatically triggering real-time assist cards based on what callers ask about to transcribe calls in real-time.

Want to learn more? Check out 451 Research’s report to learn more about the business impact of conversational AI, workflow automation, and more.


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