Dialpad Contact Center Features

Full Plan Comparison

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  • PLAN BASICS
  • Toll-Free Number Support 1
  • Hold Queues
  • Multi-level Auto Attendant
  • Custom Hold Music
  • Max Agents per Call Center
  • Callers in Queue
  • Call Recording
  • In-Queue Callback
  • COACHING & REPORTING
  • Manager Alerts (Service Level, etc.)
  • Customer Sentiment Tracking
  • Call Monitoring (Listen In, Barge, Take Over)
  • Analytics & Reporting
  • Call Transcriptions
  • Real-time Agent Recommendations
  • Call History
  • Speech Coaching
  • Status Dashboards
  • Agent Screen Capture
  • PRODUCTIVITY & INTEGRATIONS
  • Automated Post Call Notes
  • Online Meetings (UberConference)
  • Salesforce (ServiceCloud) Integration
  • Zendesk Integration
  • Kustomer Integration
  • G Suite Integration
  • Office 365 Integration
  • Slack Integration
  • Zapier Integration
  • Front
  • Custom Business Rules (APIs)
  • SUPPORT
  • Knowledge Base
  • Community Forum
  • Support Coverage
  • Web (Multilingual)
  • Chat (Multilingual)
  • Phone
  • Dedicated Account Manager
  • Professional Deployment Services
  • Service Level Agreement (SLA)
  • Professional Deployment Services
  • Compare Plans
    Pro
    Enterprise
  • PLAN BASICS
  • Toll-Free Number Support 1
    Yes
    Yes
  • Hold Queues
    25 max
    Unlimited
  • Multi-level Auto Attendant
    Yes
    Yes
  • Custom Hold Music
    Yes
    Yes
  • Max Agents per Call Center
    200
    500
  • Callers in Queue
    500
    1000
  • Call Recording
    Automatic
    Custom
  • In-Queue Callback
    Yes
    Yes
  • COACHING & REPORTING
  • Manager Alerts (Service Level, etc.)
    Yes
    Yes
  • Customer Sentiment Tracking
    Yes
    Yes
  • Call Monitoring (Listen In, Barge, Take Over)
    Yes
    Yes
  • Analytics & Reporting
    Advanced
    Custom
  • Call Transcriptions
    Yes
    Yes
  • Real-time Agent Recommendations
    Yes
    Yes
  • Call History
    Yes
    Yes
  • Speech Coaching
    Yes
    Yes
  • Status Dashboards
    Yes
    Yes
  • Agent Screen Capture
    Yes
    Yes
  • PRODUCTIVITY & INTEGRATIONS
  • Automated Post Call Notes
    Yes
    Yes
  • Online Meetings (UberConference)
    Yes
    Yes
  • Salesforce (ServiceCloud) Integration
    Yes
    Yes
  • Zendesk Integration
    Yes
    Yes
  • Kustomer Integration
    Yes
    Yes
  • G Suite Integration
    Yes
    Yes
  • Office 365 Integration
    Yes
    Yes
  • Slack Integration
    Yes
    Yes
  • Zapier Integration
    Yes
    Yes
  • Front
    Yes
    Yes
  • Custom Business Rules (APIs)
    Yes
    Yes
  • SUPPORT
  • Knowledge Base
    Yes
    Yes
  • Community Forum
    Yes
    Yes
  • Support Coverage
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone
    Yes
    Yes
  • Dedicated Account Manager
    Call for Details
    Call for Details
  • Professional Deployment Services
    Call for Details
    Call for Details
  • Service Level Agreement (SLA)
    No
    Yes
  • Professional Deployment Services
    No
    Call for Details

1 Only available in the United States and Canada.