| Compare Plans | Pro | Enterprise |
| KEY FEATURES | | |
1 | Toll-free number support | ✓ | ✓ |
| Hold queues | 25 max | Unlimited |
| Multi-level auto attendant | ✓ | ✓ |
| Custom hold music | ✓ | ✓ |
| Callers in queue | Automatic | Custom |
| Call recording | ✓ | ✓ |
| In-queue callback | ✓ | ✓ |
| BUILT-IN Ai & ANALYTICS | | |
| Manager alerts (Service Level, etc.) | ✓ | ✓ |
| Customer sentiment tracking | ✓ | ✓ |
| Call monitoring (Listen In, Barge, Take Over) | ✓ | ✓ |
| Analytics & reporting | Advanced | Custom |
| Call transcriptions | ✓ | ✓ |
| Real-time agent recommendations | ✓ | ✓ |
| Call history | ✓ | ✓ |
| Speech coaching | ✓ | ✓ |
| Status dashboards | ✓ | ✓ |
| Agent screen capture | ✓ | ✓ |
| OMNICHANNEL | | |
| Digital Engagement (Social and Web Messaging, Live Agent Chat, SMS) | Call for details | Call for details |
| Self-Service (Virtual Agent) | Call for details | Call for details |
| PRODUCTIVITY & INTEGRATIONS | | |
| Automated post-call notes | ✓ | ✓ |
| Online meetings (Dialpad Meetings) | ✓ | ✓ |
| Salesforce (ServiceCloud) integration | ✓ | ✓ |
| Zendesk integration | ✓ | ✓ |
| Autoreach campaign management dialer | Call for details | Call for details |
| Google Workspace integration | ✓ | ✓ |
| Microsoft 365 integration | ✓ | ✓ |
| Playvox Workforce Management | Call for details | Call for details |
| Playvox Quality Management | Call for details | Call for details |
| Custom business rules (APIs) | ✓ | ✓ |
| SECURITY | | |
| User management | ✓ | ✓ |
| Admin portal | ✓ | ✓ |
| Single sign-on | ✓ | ✓ |
| HIPAA/BAA compliance | ✓ | ✓ |
| SUPPORT | | |
| Knowledge base | ✓ | ✓ |
| Community forum | ✓ | ✓ |
| Support coverage | 24/7 | 24/7 |
| Web (multilingual) | ✓ | ✓ |
| Chat (multilingual) | ✓ | ✓ |
| Phone | ✓ | ✓ |
| Dedicated account manager | Call for details | Call for details |
| Professional deployment services | Call for details | Call for details |
| Service Level Agreement (SLA) | — | ✓ |
| Professional deployment services | — | Call for details |
